Northland Dodge Chrysler Jeep

November 29, 2012

I agree with most of my fellow posters. The so-called 'Service Department' is shockingly bad! They over-charge for simple jobs and falsely identify 'mechanical or performance problems' that simply do not exist - I know because I have had their 'web recommendations' double checked by a garage that I trust. Furthermore, the receptionist staff are about as friendly and enthusiastic as a west coast slug. They truly lack a degree of sophistication and professionalism. We should expect this, though, because it reflects the owner's (Brent Marshall's) apporach to business and customer service: all style, no substance. All this said, I am relatively happy with my vehicles, but I doubt I'll ever buy another Dodge product again - I just hate dealing with the Northland SD. If it improves - and the first thing that has to go is their ridiculous 'individualized customer management booth system' - then I might reconsider. However, it is going to take a lot suck-holing at this stage, to get me back as a customer.

Written By: EVH I

June 28, 2012

I would not recommend purchased a dodge caravan due to lack of warranty service and poor workmanship. The passenger doors rattle so loud that you can not drive down the road without the radio blasting. We have had to replace the brakes routers which are not covered by warranty with only 38000 klms. The brake pads were cracked with only 20% percent wear but it is my fault. We do not even have a stop light in our small town. The front bumper is made of plastic that cracks at -40. Chrysler Canada has a conflict with the local towing company in Fort St James which results in customer having to wait for service from Vanderhoof. This means that if you have a break down or lock your keys in your vehicle there is a minimum wait of two hours. Northland does not value its clients after the sale unless you complete directly to the sales manager. We made an appointment for service our vehicle and then they did not have the parts after we travelled two hours to get to the appointment. After one month of leaving messages with no response we were offer for them to pay for the gas, 20% off parts and a free oil change. The noise in door is supposedly fixed but it was repaired 6 months ago. I was particularly upset when they did not pay for the cost of replacing a connection to my power steeling pump which cost over 250.00 to repair at 20,000 kilometers due to me not able to take two days off work to have my vehicle repaired due to a suicide of a young girl on graduation night. I work as as child and youth counsellor and needed to connect with children at risk to prevent suicide instead of spending two days in Prince George. I feel that Chrysler Canada should have made for the cost of repairs. It would have cost them twice the amount of money to have my vehicle towed to Prince George for service that was completed by a government inspected service station in Fort St James. A brand new vehicle should not cost 3000.00 out of pocket expenses. What do you think I was not able to change the service quality to poor which could explain why they are recieving five star service from Chysler Canada. I would not purchase another brand new vehicle as the warranty is not worth the paper that it is written.

Written By: Joan M

June 28, 2012

I would not recommend purchased a dodge caravan due to lack of warranty service and poor workmanship. The passenger doors rattle so loud that you can not drive down the road without the radio blasting. We have had to replace the brakes routers which are not covered by warranty with only 38000 klms. The brake pads were cracked with only 20% percent wear but it is my fault. We do not even have a stop light in our small town. The front bumper is made of plastic that cracks at -40. Chrysler Canada has a conflict with the local towing company in Fort St James which results in customer having to wait for service from Vanderhoof. This means that if you have a break down or lock your keys in your vehicle there is a minimum wait of two hours. Northland does not value its clients after the sale unless you complete directly to the sales manager. We made an appointment for service our vehicle and then they did not have the parts after we travelled two hours to get to the appointment. After one month of leaving messages with no response we were offer for them to pay for the gas, 20% off parts and a free oil change. The noise in door is supposedly fixed but it was repaired 6 months ago. I was particularly upset when they did not pay for the cost of replacing a connection to my power steeling pump which cost over 250.00 to repair at 20,000 kilometers due to me not able to take two days off work to have my vehicle repaired due to a suicide of a young girl on graduation night. I work as as child and youth counsellor and needed to connect with children at risk to prevent suicide instead of spending two days in Prince George. I feel that Chrysler Canada should have made for the cost of repairs. It would have cost them twice the amount of money to have my vehicle towed to Prince George for service that was completed by a government inspected service station in Fort St James. A brand new vehicle should not cost 3000.00 out of pocket expenses. What do you think I was not able to change the service quality to poor which could explain why they are recieving five star service from Chysler Canada. I would not purchase another brand new vehicle as the warranty is not worth the paper that it is written.

Written By: Joan M