Coiteux Hyundai

November 29, 2013

Written By: Odile F

November 28, 2013

Written By: Gilles L

November 23, 2013

Written By: Pierre L

November 10, 2013

Written By: Antonio M

October 21, 2013

Written By: Rogerio M

January 23, 2013

Expérience catastrophique dans cette agence. Suite à un achat de Hyundai accent 2013, le vendeur promet que la voiture sera prête d'ici 2 semaines. Au bout du délais, et plusieurs coup de fil à l'agence, on nous fait comprendre qu'il faudra attendre et que ce n'est pas la peine d'insister. Nous aurons finalement le char 2 mois après l'achat, suite à notre insistance. Lors de la vente, une carte d'essence de 400$ est promise avec le contrat et inscrite sur celui-ci. 8 mois et de nombreux coups de fils plus tard, impossible d'obtenir la fameuse carte. On nous renvoie de vendeur en vendeur, nous explique que notre dossier est vide. Une fois on nous demande même si on a bien acheté le char à cette agence parce que notre nom n'apparait dans aucun dossier. Suite à un scandale à l'agence, on nous offre un changement d'huile gratuit pour nous calmer et de rencontrer le responsable du service à la clientèle qui tente de nous expliquer qu'on va pouvoir nous offrir quelque chose. Il doit nous rappeler. 1 mois plus tard, pas de nouvelles, pas d'offre, pas de dédommagement. Changement d'huile ce matin : la gratuité du changement d'huile n'est pas inscrite sur le dossier client, il faudra payer. Moralité : évitez cette agence - qui apparemment est extrêmement mal gérée - à tout prix ! (Translated by Google) Catastrophic experience in this agency. Following a purchase of Hyundai 2013 accent, the seller promises that the car will be ready within 2 weeks. After the deadline, and several phone calls to the agency, we are made to understand that we will have to wait and that it is not necessary to insist. We will finally have the tank 2 months after the purchase, following our insistence. At the time of the sale, a $ 400 gas card is promised with the contract and written on it. 8 months and many phone calls later, impossible to get the famous card. We are referred from seller to seller, we explain that our file is empty. Once we are asked even if we bought the tank at this agency because our name does not appear in any file. Following a scandal at the agency, we are offered a free oil change to calm down and meet the customer service manager who tries to explain that we will be able to offer something. He must remind us. 1 month later, no news, no offer, no compensation. Change of oil this morning: the free change of oil is not recorded on the customer record, it will pay. Moral: Avoid this agency - which apparently is extremely poorly managed - at all costs!

Written By: Jill R

January 23, 2013

(Translated by Google) Catastrophic experience in this agency. Following a purchase of Hyundai 2013 accent, the seller promises that the car will be ready within 2 weeks. After the deadline, and several phone calls to the agency, we are made to understand that we will have to wait and that it is not necessary to insist. We will finally have the tank 2 months after the purchase, following our insistence. At the time of the sale, a $ 400 gas card is promised with the contract and written on it. 8 months and many phone calls later, impossible to get the famous card. We are referred from seller to seller, we explain that our file is empty. Once we are asked even if we bought the tank at this agency because our name does not appear in any file. Following a scandal at the agency, we are offered a free oil change to calm down and meet the customer service manager who tries to explain that we will be able to offer something. He must remind us. 1 month later, no news, no offer, no compensation. Change of oil this morning: the free change of oil is not recorded on the customer record, it will pay. Moral: Avoid this agency - which apparently is extremely poorly managed - at all costs! (Original) Expérience catastrophique dans cette agence. Suite à un achat de Hyundai accent 2013, le vendeur promet que la voiture sera prête d'ici 2 semaines. Au bout du délais, et plusieurs coup de fil à l'agence, on nous fait comprendre qu'il faudra attendre et que ce n'est pas la peine d'insister. Nous aurons finalement le char 2 mois après l'achat, suite à notre insistance. Lors de la vente, une carte d'essence de 400$ est promise avec le contrat et inscrite sur celui-ci. 8 mois et de nombreux coups de fils plus tard, impossible d'obtenir la fameuse carte. On nous renvoie de vendeur en vendeur, nous explique que notre dossier est vide. Une fois on nous demande même si on a bien acheté le char à cette agence parce que notre nom n'apparait dans aucun dossier. Suite à un scandale à l'agence, on nous offre un changement d'huile gratuit pour nous calmer et de rencontrer le responsable du service à la clientèle qui tente de nous expliquer qu'on va pouvoir nous offrir quelque chose. Il doit nous rappeler. 1 mois plus tard, pas de nouvelles, pas d'offre, pas de dédommagement. Changement d'huile ce matin : la gratuité du changement d'huile n'est pas inscrite sur le dossier client, il faudra payer. Moralité : évitez cette agence - qui apparemment est extrêmement mal gérée - à tout prix !

Written By: Jill R

January 09, 2013

Bought my car elsewhere, but wanted to make some checkup there... service guy on the phone told me Hyundai wouldn't cover a problem if it wasn't first checked where I bought it! Call another Hyundai dealer, no problem, I have an appointment tomorrow! Better luck next time! PS : didn't have a choice but score for "Quality" and "Appeal"... since I haven't been there, those scores have no meaning.

Written By: Max I

January 09, 2013

Bought my car elsewhere, but wanted to make some checkup there... service guy on the phone told me Hyundai wouldn't cover a problem if it wasn't first checked where I bought it! Call another Hyundai dealer, no problem, I have an appointment tomorrow! Better luck next time! PS : didn't have a choice but score for "Quality" and "Appeal"... since I haven't been there, those scores have no meaning.

Written By: Max I