South Trail Chrysler
6103 - 130th Avenue SE , Calgary, AB, T2Z 5E1
Member since January 10, 2018
6103 - 130th Avenue SE Calgary AB T2Z 5E1Overall Score
South Trail Chrysler2745 Reviews
510Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 28, 2024
In 2022, after a lengthy search online I found a used 1500 Ram truck for sale at ST Chrysler. The initial experience with the dealership was ok but there was excessive pressures to purchase an extended warranty. After some negotiation I through a “bumper to bumper” extended warranty for 3 years would ensure the used truck is in good condition for years to come. A couple years later and the truck was always maintained through regular service, I was informed the manifold had an air leak and the air suspension was failing. I was not close to Calgary so I took the truck to the local Chrysler dealership. I presented the third party warranty that was to cover everything and the service. The service tech documented everything and contacted the Avanta warranty claims department. The initial feedback was an immediate denied. No reasoning was provided. The back and forth took several days while my truck was at the dealership waiting. I reached out to ST Chrysler to find out what they sold me had excessive conditions. The policy can be read different to come out with a full coverage or limited coverage. Many calls and escalations later Avanta told me YES it should all have been covered based on the policy. The South Trail dealership should have never offered a policy that couldn’t be used without headaches, lengthy escalations and overall frustrations. The dealership has the ability to offer a factory extended warranty but because the dealership gets a larger kick back financially on selling aftermarket warranties they won’t tell you that. It’s a typical used car salesman dealership that will sell you a car but won’t stand up for the policies and warranties offered. The whole experience has me reconsidering why I bought a Ram. It won’t be my next choice.
Written By: Kelly W
Hi Kelly, we are sorry you are having issues with your truck. A few things of note. When it comes to extended warranties we would always offer a manufacturers warranty if available, however there are often many stipulations about the vehicle that may disqualify it, which is why we offer third party options as well. It is important to note that while we offer their product, they are responsible for the coverage and whether or not it would apply to any given situation. If you would like to discuss further you can email us at wecare@stchrysler.com
March 22, 2024
This dealership has been nothing but great through the entire buying experience. Eric was my sales agent, very professional, knowledgeable and transparent. I had a minor issue with my vehicle post purchase and he took care of me and made the repair process easy. Truly a refreshing experience compared to most.
Written By: Jeff B
That is great to hear Jeff! Thank you so much for the 5 star review.
March 21, 2024
Written By: Sergey S
We really appreciate the 5 star review Sergey!
March 20, 2024
The best quality of service. Only the best impressions and memories
Written By: Дмитрий Р
(Translated by Google) Thank you for the 5 star review Dmitry Revinsky! (Original) Thank you for the 5 star review Дмитрий Ревинский!
March 19, 2024
Absolutely! Here's a 5-star review for South Trail Chrysler Dealership. I had an excellent experience at South Trail Chrysler Dealership. The service was outstanding, and the staff @Alex Kubyshkin went above and beyond to assist me with my needs. I highly recommend this dealership to anyone in search of quality service and a positive car-buying experience. Thank you!
Written By: Volodymyr D
Thank you so much for the amazing 5 star review Volodymyr!
March 15, 2024
Recently purchased a Jeep compass. Couldn’t be happier! Eduardo Mathew’s definitely went above and beyond my expectations of what I was looking for. Extremely satisfied with purchase and experience.
Written By: Lacey S
That is so great to hear Lacey! we really appreciate the 5 star review.
March 08, 2024
Mr. Reetpal Singh was my attending service advisor that time. Very polite and professional. The information relayed to me about my vehicle was detailed and precise. Thank you.
Written By: Ryan P
We really appreciate the 5 star review Ryan!
February 25, 2024
Written By: Anaíta R
We appreciate the 5 star review Anaita!
February 23, 2024
Couldn't be happier. Lee went the extra mile to let me get to know the truck before I bought it and sealed the deal just by doing that. No pressure to buy, no pressure for add ons from Finance. Completely relaxed experience and I'd recommend South Trail Chrysler.
Written By: Tom S
Thank you for the 5 star review Tom, we really appreciate it!
February 21, 2024
Bought a pre-owned vehicle that broke down 6 months later and as much as they tried, they could not help us fix it. I guess, the extra additional thousands and add on fees in buying from a dealership isn't worth it then. Too bad.
Written By: Margaret N
Hello Margaret, we are sorry you are having vehicle issues. All of our pre-owned vehicles pass a safety inspection before sale. If anything is not able to pass, it is fixed or replaced. Unfortunately, they are machines and a lot can happen in 6 months. We also offer every customers options for extended warranties and protections for their new vehicle. Did you include an extended warranty with your vehicle? You can reach us at wecare@stchrysler.com to discuss further.
