St. Albert Dodge
1155 St. Albert Trail , St. Albert, AB, T8N7X1
Member since January 19, 2018
1155 St. Albert Trail St. Albert AB T8N7X1Overall Score
St. Albert Dodge1875 Reviews
61Review Ratings Breakdown
Consumer Reviews
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April 08, 2024
I really appreciate finding out now that the oil change package you sold me that I could “use whenever” is actually expiring in 10000km. An expiry date? Funny how you “forgot” to mention that part. I actually felt really good about my experience with you up until now. Now I feel scammed.
Written By: Ian C
Thanks so much for taking the time to reach out to us. I Pulled your file, and it looks like you upgraded your warranty at time of sale 10-21-2020 to a full 5 year 100,000 kms warranty and placed the oil changes on there. As we would have gone over with you back in 2020 the package and warranty is good for five years. your coverage is still active until 10-21-2025 or the 100,000kms. Sometimes due to time, one can forget exactly what coverage they actually had. I looked up your service history and it looks like you don't service with us. I feel if you decided to service with us that this would have not been an issue as we always go into great detail of your coverages while you are here in house. As a business I would have worked with you, and perhaps gave you an extension on some of your remaining oil changes as well. I feel with you not reaching out to the dealer regarding this matter and jumping right to a 2 star review, this is unfair to us as a dealer.
April 06, 2024
Was in this morning to get our tires swapped to summer ones. Usual excellent efficient service. Staff is super nice. Coffee is good too
Written By: joe j
April 05, 2024
Special thanks to Shannon Stuht. That was hands down the best sales experience we have ever had buying anything. Shannon went above and beyond, answered all of our many questions, and found multiple vehicles for us to look at until we eventually found the perfect one. Couldn't be happier with the truck and the experience!
Written By: Andrew M
April 03, 2024
Great Atmosphere , even better people!
Written By: Eric S
April 01, 2024
We pulled into St. Albert dodge and saw the big selection of Durango’s. Very happy with the service from Shane. He made us feel comfortable and answered all of our questions.
Written By: Andy L
March 31, 2024
WARNING:: do not deal with this place they are scam artists, not gonna name names but unless you understand the sales business of buying and trading in your vehicle take someone with you that does. I wish I did!!
Written By: Rick P
March 31, 2024
One of the best buying experiences I ever had great staff Shannon was great to deal with financing was easy everything very well explained to us no hidden fees or add ones when we got to financing best buying experience we ever had
Written By: Kevin H
March 30, 2024
Shannon was awesome to deal with!! No pressure, so helpful and just a great guy! Thank you so much!!!
Written By: Grant J
March 30, 2024
Horrible experience at St. Albert Dodge. The only once who kept the sale a go was Daylan in Finance. We purchased a used vehicle which is what we were going for. We were told the truck would not need any maintenance for a long time because it was completely gone through and fixed up. Shane even got upset when I asked him if any work did need to be done in the future could it be done at another dealership, he snapped and told me nothing would need to be done. Then within less then 48 hours the oil change indicator came on. When we called and spoke to Shane he ensured us the oil had been changed and they must not have reset the sensor. So we did the reset, but we also called the dealership in our city and upon investigation no oil was changed and no maintenance of any sort had been recorded. So in our package we had purchased the 8 oil change package and tire rotations to cover us for a few years. Because we were told that the oil change had been done and wasn't we would get an oil change credited to our account. After countless phone calls to St. Albert Dodge that have been ignore by managers and dealer principal our account has never been credited. And to boot when we went for an oil change in our home town the guys within minutes of doing the quick scan told us that one of our CV joints was gone and needed immediate repair. I will never deal with St. Albert Dodge ever again. The dealership we go to now has indicated that many customers have complained about them. Very disappointed in the lack of honesty and customer service here, again besides Daylan who was very empathetic and listened to our concerns and helped were he could.
Written By: Teresa A
March 27, 2024
Purchased my second vehicle yesterday from St.Albert dodge. I made the decision to buy from Johnathan Doucette again due to the exceptional customer service I received after the sale of the first truck I purchased from him. I would highly recommend Johnathan to anybody in the market for a new vehicle, very easy to do business and fairly negotiate with.
Written By: Darrel E
Thank you for choosing St. Albert Dodge again, Darrel! We appreciate your recommendation and are glad to hear about your positive experience with Johnathan.
