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December 14, 2018
I have never submitted an online review but I felt that I had to share my experience with Ash (sales) and the staff at Park Mazda in Sherwood Park Alberta. Due to a collision one of my vehicles was a total loss and I was now rushed to find a replacement a couple of weeks before Christmas. I was looking for a very specific premium used vehicle which had to have certain options. Frustrations with local dealers in Winnipeg led me to broaden my search. This led me to Ash and Park Mazda. Ash provided me with a Car proof, mechanical safety, original vehicle build sheet which detailed all of its options from the manufacturer along with over 60 photos. He answered all my questions. In communicating with Ash, he immediately gained my trust which is no easy feat. Ash gave me straight answers and got back to me in a very timely fashion with a straight answer when he needed to research it. From there Alyssa called me to arrange the financing and I was approved. Alyssa was aware that subject to financing, I would be booking flights ASAP. Alyssa expedited the process and I was able to book flights for my daughter and I to Edmonton that same evening. The next morning, we were greeted at the airport by Vanessa who drove 1/2 hr to come and get us. Vanessa was fun to chat with and made us feel very comfortable from the minute we jumped the vehicle. She safely shuttled us to Park Mazda where we met Ash and put a face to the name. We road tested the vehicle with Ash and it was exactly as described. Ash and the Manager Chris finalized the deal. Chris gave me a firm hand shake and looked me straight in the eye. To me that says a lot about a persons character. Randy the mechanic facilitated me taking a look under the vehicle. Randy was patient and was actively listening to my questions which he answered in terms I understood. Pat was a pleasure to talk to while he completed the finance and vehicle purchase documents. He treated us very well and we were done in no time. I have been driving for the last 26 years and have bought numerous vehicles. This was by far the best buying experience I have ever had ! Ash gained my trust to the point that I was willing to fly to Edmonton to buy this vehicle. Every staff member we dealt with was attentive, personable, honest and genuine. Keep up the good work Ash, you listened to me and understood how important it was for me to have all the answers prior to flying to Edmonton. I can’t say enough about everyone I’ve listed in this review and especially Ash. Thanks for making my buying experience a pleasure. I had asked a few vehicle questions of a local Winnipeg dealer prior to calling Ash. Ash guided me through the whole entire process, we flew to Edmonton and purchase the vehicle before the local dealer even got back to me about my inquiries. We had a great 15 hour drive back home. Ash followed up by calling me to confirm we made it home safe and sound. Ash, Vanessa, Alyssa, Chris, Pat and Randy I wish you all the best. Dealing with the public can’t always be easy but you guys sure impressed me with your professionalism and 5 star level of customer service. Park Mazda may be 15 hours away from my home but they have gained my trust and I will look to them for my future needs. Even after incurring the cost of flights and travel, I saved quite a bit on my purchase and got exactly what I was looking for ! Chris
Written By: C D
December 11, 2018
Easiest experience with car purchase. Park Mazda was so excellent 3 years ago that I went back again for my new 2018 vehicle again. Will go back again and again and recommend to anyone.
Written By: Brett
December 06, 2018
After visiting a few dealerships Evan was the most helpful of all! I'm so happy with my Mazda 3 and the service I received. Would highly recommend Park mazda
Written By: Stephanie F
Hi Stephanie, Very happy to hear that Evan was able to set you up properly with a Mazda3! Glad to see you're happy with it. Evan is very knowledgeable when it comes to anything Mazda related, so if you ever have any questions, feel free to reach out to him! We appreciate your feedback and 5 star rating, so thanks! And, of course, thank you for your business -- Welcome to the Park Mazda Family!
December 01, 2018
My mom went into Park Mazda and bought a vehicle. Chase helped her, and provided an incredible experience from start to finish. He was very patient, knowledgeable and friendly throughout the entire process. My mom couldn’t get over how smoothe everything was. She said Chase was laid back and easy-going, and there was no pressure at all. Thanks to the Park Mazda team, especially Chase, for taking such great care of my mom. Chase, if you’re reading this, you’re an awesome salesperson! Alyssa in finance provided a great experience, too!
Written By: Mariann R
Hi Mariann, Thanks for leaving us your feedback, it's awesome to hear Chase took such good care of you guys! He's great at providing that laid back, yet very professional experience. If you or your mom ever have any questions about the new vehicle, don't hesitate to give Chase or any of our sales management team a shout! Again, thanks for taking the time to leave us your 5 star review and, of course, for your business. Welcome to the Park Mazda Family!
November 28, 2018
Awesome dealership and even better people who work there. Great experience. Definitely recommend this dealership to anyone thinking about buying a vehicle. Thank you everyone who made our purchase a great experience.
Written By: Kurtis L
Hi Kurtis, Congrats on your new vehicle! We appreciate your feedback and letting us know you had a great experience! If you ever have any questions, just let us know! Thanks again for your 5 star rating, and of course, for your business. Welcome to the Park Mazda Family!
November 24, 2018
Great staff, great service, great experience
Written By: Ivica K
Hi Ivica, Thanks for leaving your feedback! We love hearing when our customers have a great all around experience with us. Thanks again, we appreciate you taking the time to leave us a 5 star rating!