4802 50 St , Cold Lake, AB, T9M 1P1
Member since February 26, 2018
4802 50 St Cold Lake AB T9M 1P1311 Reviews
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July 27, 2023
The service department very much lacks any sort of communication skills or customer service skills. Showed up to my booked appointment, upon arriving she told me they ordered the wrong part and that I would have to await their call and come back another day when the new part came in. No decency to give me a call before I drove into town and had somebody also follow me in to give me a ride back home, wasting both of our gas and time. They told me the part would be in later that day hopefully or not long after. I waited almost 2 weeks, I had to call THEM multiple times for updates while the part was delayed. I went to the service department on Friday July 21st asking about my part, and they said it was delayed once again until the 28th so I requested my deposit back that I paid towards the part, they told me that I couldn’t get my money back as it was already on order and they can’t return parts, even though they ordered it from Amazon? She said it was out of her control and said that parts were the people to talk to but when I asked to speak to the parts people, she tried to dismiss me by saying that they probably wouldn’t know anything or be able to do anything. The parts people and general manager were very helpful in getting me my money back. Would never use their service department again or recommend to anybody.
Written By: Madison
July 13, 2023
Honestly, it was one of the best experiences I have ever had. Camron is a fantastic salesman. There is no pressure, and they just want you to be happy no matter what. I can't recommend them any higher and would never shop anywhere else
Written By: Steve
June 07, 2023
My first solo experience purchasing a vehicle. The first day I walked in I met Tash , and she understood my my needs and wants probably better than I did. She walked me through the whole process, made sure I saw many different vehicles , and had great patience and understanding with me while together we found what was perfect for me. I then met Amanda and she did all the paper work and made sure all was in order, and I was introduced to the service department as well. I love my Durango Citadel and look forward to building a relationship with this dealership as I settle into Cold Lake. Thank you Tash
Written By: Lorrie R
April 19, 2023
Just a bunch code reader mechanics and a very unprofessional dealership. Brought in my 2013 Ram 1500 in October of 2022 for a transmission service which was due according to the interval maintenance schedule. Truck had 107k km on the odometer. They drained the pan, changed 2 filters and did a top up and found nothing unusual, $405.64. Days later the truck started acting erratic, stalling at slow speeds and slow on acceleration, called the dealership and they said that it had nothing to do with the transmission service that was performed. After some research I found it could be related to a dirty MAS or throttle body which I cleaned with the recommend cleaners to no avail. Made another appointment sometime this past March and they couldn't find anything wrong, duh no codes! Made another appointment on April 18 2023, "3k km later" since the service and they took it for a drive and noticed the lack of power and shifting difficulties. "No codes" so they decide to pull the transmission pan and checked for a blown "accumulator" which was found to be normal but noticed filings in the pan. Replaced the pan and topped it with fluid charged me $472.29 and told me I needed a new transmission! Coincidence? I think not! Estimate for transmission, $7,676
Written By: Claude C