Cold Lake Chrysler

April 19, 2023

Just a bunch code reader mechanics and a very unprofessional dealership. Brought in my 2013 Ram 1500 in October of 2022 for a transmission service which was due according to the interval maintenance schedule. Truck had 107k km on the odometer. They drained the pan, changed 2 filters and did a top up and found nothing unusual, $405.64. Days later the truck started acting erratic, stalling at slow speeds and slow on acceleration, called the dealership and they said that it had nothing to do with the transmission service that was performed. After some research I found it could be related to a dirty MAS or throttle body which I cleaned with the recommend cleaners to no avail. Made another appointment sometime this past March and they couldn't find anything wrong, duh no codes! Made another appointment on April 18 2023, "3k km later" since the service and they took it for a drive and noticed the lack of power and shifting difficulties. "No codes" so they decide to pull the transmission pan and checked for a blown "accumulator" which was found to be normal but noticed filings in the pan. Replaced the pan and topped it with fluid charged me $472.29 and told me I needed a new transmission! Coincidence? I think not! Estimate for transmission, $7,676

Written By: Claude C

February 01, 2023

super fast service Shuttle service was very good

Written By: Mohammed I

January 31, 2023

Great customer service, didn't overcharge, didn't make up things wrong with my vehicle they understood my situation and were very helpful, this place has come a long way and I'm a proud customer

Written By: Joseph

January 25, 2023

Great experience. Tash was a great help despite looking into, and deciding not to trade in my vehicle a few times. Any questions were answered quickly, and when I decided on a vehicle she went and got the specific truck I was interested in for thr test drive. Definately recommend Tash for any new or used vehicles.

Written By: Wes

January 10, 2023

Tasha is absolutely amazing!! She has helped me with my last 2 vehicles. Each time she knew exactly what I was looking for, and did everything she could to help me. I really cannot say enough good things about this woman!! Thank you for everything you do Tash!

Written By: Crystal W

January 09, 2023

EnjoyabIe and funny staff. was there with my friend and his mother, we where waiting for her to come bck and she came back with an employee, i caled out the window 'Hi mom!' Wich earned the response from said staff member 'hello!' It was rather funny and had us laughing for a while. A funny story i will tell to my kids.

Written By: wormdealer c

December 06, 2022

Had truck in shop for warranty work, “head gasket” truck was detailed prior to entering shop. Truck returned peppered in oil and grease on one side “ vehicle next to mine had a oil cooler leak and was washed down towards my truck and exposed engine cylinders, windows left down so interior reeks, scratches on side of corner panel where head gasket was replaced and clips for wiring harness and wheel liner missing. Very polite and friendly service manager and service girls, I talked to a personal over the phone about my experience and seeing if I can get the clips to replace myself but no follow up. If you take pride in your vehicle you might wanna find a more cleaner and professional shop.

Written By: _styx_

November 17, 2022

Great sales staff Tash made the buying experience very easy& helpful in purchasing my new truck

Written By: sean b

September 09, 2022

Great service !

Written By: Mo S