Bank Street Hyundai

August 24, 2012

My wife and I went to Bank Street Hyundai to look for a new car. We had done a good amount of research on-line before hand and knew mostly what we wanted. Our sales rep. Jean Michel was really friendly and very knowledgeable. He did not try to push us or make the hard sale and he respected when we wanted to talk amongst ourselves and answered our questions thoroughly. As my wife is francophone, the fact that Jean Michel is fluently bilingual was nice as well. We were really pleased with the price we paid for our new Elantra Touring and the warranty. After some of the other salesmen we dealt with at other dealerships, this was a really positive experience, warm, friendly, professional, thorough and at the end of the day we got the car we wanted for a great price. I would strongly recommend Jean Michel and Bank Street Hyundai to any of my friends and family! We'll be back when it's time for another new Hyundai!

Written By: Darren B

August 22, 2012

As we walked into the showroom, we were welcomed by Kevin and Justin whom I've known from previous dealings. They treated us with utmost courtesy and professionalism and answered our questions and concerns which eventually lead to us purchasing a 2012 Santa Fe. Everything went smoothly and we met Chris Haddad, your finances manager who went through all the details and the services available in a very knowledgeable and efficient manner. He also accomodated us with the date and time to pick up the vehicule which was greatly appreciated. On the sheduled day to pick up the car, we were welcomed by an energetic young sales associate named Faysal Akl who was waiting for us explaining that we will go over the delivery procedures with us. Throughout the whole process, Mr. Akl wa incredebily courteous and the smile never left his face. He thouroughly explained to us about the different features in the car and demonstrated how they function all while assuring us that the service won't stop after we drive off and that the whole team is ready to serve us in the future as well. Great Service by the entire Team at Huyndai Bank. Chapeau, Keep up the good work

Written By: Abdallah I

August 22, 2012

As we walked into the showroom, we were welcomed by Kevin and Justin whom I've known from previous dealings. They treated us with utmost courtesy and professionalism and answered our questions and concerns which eventually lead to us purchasing a 2012 Santa Fe. Everything went smoothly and we met Chris Haddad, your finances manager who went through all the details and the services available in a very knowledgeable and efficient manner. He also accomodated us with the date and time to pick up the vehicule which was greatly appreciated. On the sheduled day to pick up the car, we were welcomed by an energetic young sales associate named Faysal Akl who was waiting for us explaining that we will go over the delivery procedures with us. Throughout the whole process, Mr. Akl wa incredebily courteous and the smile never left his face. He thouroughly explained to us about the different features in the car and demonstrated how they function all while assuring us that the service won't stop after we drive off and that the whole team is ready to serve us in the future as well. Great Service by the entire Team at Huyndai Bank. Chapeau, Keep up the good work

Written By: Abdallah I

July 25, 2012

The WORST bunch of sly salesmen. Never believe the classic one liner "I'm giving you the best deal", when you walk into this dealer take a hidden audio recording device. These guys bend and twist their words and deny it afterwards. I went to purchase a vehicle, but received a better deal from their competitor. I asked if they can match it and they said NO. So Naturally I request to cancel the deal (at this point I only had a $500 deposit) BIG MISTAKE!. The Sales Manager Amir Esmailian calls me the same day and tells me that I am getting a good deal, don't cancel, and that the other dealership is screwing around with us and that we should not believe them. Well, to top it off, their finance manager Tony Campagna tells me that if I cancel the deal I will not be able to get financing for any Hyundai in Canada. Tony also failed to tell me that the 4.99% rate is not fixed but variable, So, Now I sent my fiance to get my deposit back and the sales manager says, NO, because apparently we spent 2 hours with his sales guys! (this is why you need a voice recorder). Since when do you pay $500 deposit for time spent on consultation. Their motto says "NOBODY DEALS LIKE US" and that's almost accurate, but it's more like "NOBODY STEALS LIKE US"! STAY AWAY!!!! Better off getting a HONDA! That's what I did.

Written By: E B

July 25, 2012

The WORST bunch of sly salesmen. Never believe the classic one liner "I'm giving you the best deal", when you walk into this dealer take a hidden audio recording device. These guys bend and twist their words and deny it afterwards. I went to purchase a vehicle, but received a better deal from their competitor. I asked if they can match it and they said NO. So Naturally I request to cancel the deal (at this point I only had a $500 deposit) BIG MISTAKE!. The Sales Manager Amir Esmailian calls me the same day and tells me that I am getting a good deal, don't cancel, and that the other dealership is screwing around with us and that we should not believe them. Well, to top it off, their finance manager Tony Campagna tells me that if I cancel the deal I will not be able to get financing for any Hyundai in Canada. Tony also failed to tell me that the 4.99% rate is not fixed but variable, So, Now I sent my fiance to get my deposit back and the sales manager says, NO, because apparently we spent 2 hours with his sales guys! (this is why you need a voice recorder). Since when do you pay $500 deposit for time spent on consultation. Their motto says "NOBODY DEALS LIKE US" and that's almost accurate, but it's more like "NOBODY STEALS LIKE US"! STAY AWAY!!!! Better off getting a HONDA! That's what I did.

Written By: E B

June 12, 2012

Thanks for everything and helping me find my 2nd car.

Written By: Roy D

June 12, 2012

Thanks for everything and helping me find my 2nd car.

Written By: Roy D

May 29, 2012

Jim provided excellent service during the purchase of the car as we were not going to buy that day but he convinced us of a good deal which we are happy about. Thank you.

Written By: Wilson J

August 17, 2011

The sales manager of Hyundai (bank street, Ottawa), Amir Esmaili, fooled and deceived me and pushed me to sign the contract for a car which I did not really want, by convincing me that he is giving the car 6 thousand $ off the real price (because we are country-mates , and we had a close common friend), and he told me that I can not find any other dealership who gives me this discount. While just the next day I got an online quote from the Hyundai website, and realized he has given a little discount on the rebate value while all other Hyundai dealerships Ontario wide were selling that model with the exact same amount!!! It was an offer given online! So there was actually no 6000$ discount off the price!! ..... I feel so stupid that I didn't get the online quote or visit a couple of more dealerships before signing the contract. He was also dishonest about all features of the car and benefits of purchasing car from his dealership. and after the contract was signed he left me with no help and support !!! when I called him and discussed this issue with him , he started insulting me really badly despite of all respects I had for him. He was so rude, so aggressive and insultive. He made fun of me and also said that he had lied to me about every thing and told me I can go to hell and do whatever I want!!! He also hanged the phone on me!!!! I called our common friend to tell him the story, but after he heard about it, he hanged on me too, and never answered my call again!!! I simply broke up with this jerk (who suggested this place and took me with him to the dealership). He was pushing me to sign the contract too, and I am sure he benefited from this deal in some way. My main mistake was trusting this common friend of us..... I am totally disappointed and unsatisfied with the dealership and as my first experience with Hyundai this really made me regret dealing with Hyundai.... I was about to hire a lawyer and make a complaint against him and also the dealership. I am TOTALY unhappy with the deal and the dealership. I can not put my dissatisfaction and regrets in words !!!! After a year having the car (ELantra) the car also really sucks ... Do NOT go for Hyundai, and NEVER ever go to the Bank Street dealership. This place is being run by a bunch of uneducated Middle Easterns. (I am from middle east too, but unlike these people, I do respect human values). JUST STAY AWAY FROM THIS PLACE

Written By: Hamed P

August 17, 2011

The sales manager of Hyundai (bank street, Ottawa), Amir Esmaili, fooled and deceived me and pushed me to sign the contract for a car which I did not really want, by convincing me that he is giving the car 6 thousand $ off the real price (because we are country-mates , and we had a close common friend), and he told me that I can not find any other dealership who gives me this discount. While just the next day I got an online quote from the Hyundai website, and realized he has given a little discount on the rebate value while all other Hyundai dealerships Ontario wide were selling that model with the exact same amount!!! It was an offer given online! So there was actually no 6000$ discount off the price!! ..... I feel so stupid that I didn't get the online quote or visit a couple of more dealerships before signing the contract. He was also dishonest about all features of the car and benefits of purchasing car from his dealership. and after the contract was signed he left me with no help and support !!! when I called him and discussed this issue with him , he started insulting me really badly despite of all respects I had for him. He was so rude, so aggressive and insultive. He made fun of me and also said that he had lied to me about every thing and told me I can go to hell and do whatever I want!!! He also hanged the phone on me!!!! I called our common friend to tell him the story, but after he heard about it, he hanged on me too, and never answered my call again!!! I simply broke up with this jerk (who suggested this place and took me with him to the dealership). He was pushing me to sign the contract too, and I am sure he benefited from this deal in some way. My main mistake was trusting this common friend of us..... I am totally disappointed and unsatisfied with the dealership and as my first experience with Hyundai this really made me regret dealing with Hyundai.... I was about to hire a lawyer and make a complaint against him and also the dealership. I am TOTALY unhappy with the deal and the dealership. I can not put my dissatisfaction and regrets in words !!!! After a year having the car (ELantra) the car also really sucks ... Do NOT go for Hyundai, and NEVER ever go to the Bank Street dealership. This place is being run by a bunch of uneducated Middle Easterns. (I am from middle east too, but unlike these people, I do respect human values). JUST STAY AWAY FROM THIS PLACE

Written By: Hamed P