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National Auto Outlet

24 Mayor Magrath Dr S , Lethbridge, AB, T1J3L7

Member since October 04, 2018

24 Mayor Magrath Dr S Lethbridge AB T1J3L7

Overall Score

4.6

National Auto Outlet

129 Reviews

7
National Auto Outlet

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

National Auto Outlet National Auto Outlet
User Photo

October 31, 2019

As it is with many business, there is no such thing as perfection. Initially the team was quite responsive and energized to sell our vehicle. That said, as time went on our vehicle did not sell and we actually took a huge loss on the sale. We completely understand the market and what comes with it. . I am one that understands referrals well and love to post positive referrals. When a pair of 1200 dollar mysteriously disappeared from their office after being found in our vehicle I was concerned. I was met with a " we have no clue were they are" even though two employees called us to say that they were at the office. UPDATE: One thing I have high respect for is when an organization has the integrity to be proactive in solving a problem. Hutch was immediate in his response to us am provided a solution that was satisfactory for us. GO in with your eyes OPEN is my recommendation.

Written By: patrick r

National Auto Outlet responded on November 01, 2019

Hi Patrick I am one of the owners here at National and I just wanted to attempt to address your concerns. We apologize that your vehicle did not sell for as much as you were hoping when it was consigned at our sales lot. Unfortunately we do not dictate the used car market and it is in our best interest to sell the vehicle for as much as we possibly can. It only benefits us and you as well. Your vehicle sold for what the market supported. As for your Sunglasses that were left in the vehicle, as soon as we found them in your vehicle you were notified right away. We were never made aware that the sun glasses were worth $1,200. Irregardless of the value of the sun glasses we handled them the same way we handle any item that is found in a customers vehicle when it is consigned or traded in on a new vehicle. We notify the customer and ask them to come pick them up. I do not know exactly when your sunglasses were found but I do know that your vehicle was dropped of May 29th. I would assume that your sunglasses were found shortly after that date but I do not know the exact date. Your sun glass sat here for a very long. You just came in yesterday (Oct 30th) to pick them up. We apologizes that over that 5 month period that they did go missing towards the end of that period. Your wife's prescription sun glasses would not benefit anyone of our staff here to take. If you would like to discuss this further feel free to call me at the office and we can discuss it. Hutch

National Auto Outlet National Auto Outlet
User Photo

Vehicle Purchase

September 06, 2019

We recently bought a vehicle from Melissa and she was extremely helpful, knowledgeable about the product and answered any and all questions. During the purchasing process Nathan helped us through the financial aspect and the extended warranty options. All in all a very pleasant experience with no sales pressure which can be very refreshing these days. Thank you to all the sales and administrative staff.

Written By: Steve &

National Auto Outlet responded on September 06, 2019

Thank you so much for coming in and purchasing from us. We early appreciate the 5 Star review. That means the world to us. Enjoy your new truck. Hutch

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National Auto Outlet National Auto Outlet
User Photo

August 23, 2019

Rob and Hutch were very kind and extremely helpful. Very fair and extremely good to work with. I highly recommend coming here to buy a vehicle. Prices were fair, selection was very good and staff was awesome! Nothing but good things to say. They went above and beyond service wise. When the time comes, I will be coming back!

Written By: Taylor B

National Auto Outlet responded on August 24, 2019

Taylor thank you for the 5 Star review and recommendation. Means the world to us here. Enjoy your new vehicle and we look forward to helping you again in the future. Enjoy the rest of your summer! Hutch

National Auto Outlet National Auto Outlet
User Photo

July 23, 2019

Written By: Jerry A

National Auto Outlet responded on July 24, 2019

Thanks again Jerry for coming in to see us for your vehicle needs. We always appreciate repeat customers. lets us know we are doing something right. Thanks, Hutch

National Auto Outlet National Auto Outlet
User Photo

July 08, 2019

A great, painless experience. Rob and the crew at National Auto Outlet will help you out!!! Highly recommended!

Written By: Jason M

National Auto Outlet responded on July 16, 2019

Jason thank you for your business and we really appreciate the 5 Star review! Hutch

National Auto Outlet National Auto Outlet
User Photo

June 09, 2019

Written By: Rob E

National Auto Outlet responded on June 09, 2019

Thank you Rob for the 5 Star review. Very much appreciated. Hutch Orr

National Auto Outlet National Auto Outlet
User Photo

May 22, 2019

I couldn’t be more happy with my new truck, I want to say a very big thank you to Steve and Nathan you guy are amazing. Thank you both so very much.

Written By: Jessie P

National Auto Outlet responded on May 23, 2019

You got yourself a beautiful truck. We knew when it got it that it wouldn't last long on the lot and it didn't! Thanks so much for the positive review Steve and Nathan are great to work with and I really value them on our team. Thanks again for purchasing with us and supporting our locally owned business. Hutch Orr

National Auto Outlet National Auto Outlet
User Photo

May 16, 2019

I am from Calgary and drove to Lethbridge to purchase a Truck from National Auto outlet. The truck was listed as a great deal. I was a little hesitant as it was priced better than allot of private deals and I was unsure about buying from a business versus private. However, after the drive to Lethbrige the truck was there waiting for me. I took it for a test drive and it ran great. Noticed some minor issues such as the wiper blades and the gas light on. The steering was also a bit off. The manager right away said if i was interested he would fill it up a bit and on the spot changed my wiper blades, as he said he didn't want to be concerned for my safety on the way home. He then said he could have the alignment looked at but knew i wanted to head back home so he discounted my truck for that costs. Now in Calgary 2 weeks later, at the wheel alignment shop, they notice that my Truck needed to have its inner tie rods changed. This was going to cost a few hundred to fixed. So I called National Auto and they said all good they will take care of it. Wow, what great customer service. I would recommend this place to anyone looking to upgrade there vehicles. Will look to use them the next time. Regards, Dustin M.

Written By: Dustin M

National Auto Outlet responded on May 17, 2019

Hey Dustin glad I could be of help today for you. We stand behind our product we sell so I appreciate that you called me when they told you that the vehicle needed an inner tie rod so I could look after that for you. Enjoy the truck and thank you for the awesome review. Look forward to helping you out the next time you are looking for a vehicle. Hutch

National Auto Outlet National Auto Outlet
User Photo

May 16, 2019

I would definitely recommend National Auto Outlet. Rob was very helpful and a pleasure to deal with. Over and above on his customer service.

Written By: Kimberly H

National Auto Outlet responded on May 17, 2019

Kimberly we appreciate you coming in and purchasing from us. Rob's customer service is always top notch. We really appreciate the positive review. Thanks again and look forward to working with you again!! Hutch

National Auto Outlet National Auto Outlet
User Photo

Purchased a Truck a few weeks ago

May 16, 2019

I am from Calgary and drove to Lethbridge to purchase a Truck from National Auto outlet. The truck was listed as a great deal. I was a little hesitant as it was priced better than allot of private deals and I was unsure about buying from a business versus private. However, after the drive to Lethbrige the truck was there waiting for me. I took it for a test drive and it ran great. Noticed some minor issues such as the wiper blades and the gas light on. The steering was also a bit off. The manager right away said if i was interested he would fill it up a bit and on the spot changed my wiper blades, as he said he didn't want to be concerned for my safety on the way home. He then said he could have the alignment looked at but knew i wanted to head back home so he discounted my truck for that costs. Now in Calgary 2 weeks later, at the wheel alignment shop, they notice that my Truck needed to have its inner tie rods changed. This was going to cost a few hundred to fixed. So I called National Auto and they said all good they will take care of it. Wow, what great customer service. I would recommend this place to anyone looking to upgrade there vehicles. Will look to use them the next time. Regards, Dustin M.

Written By: Dustin

National Auto Outlet responded on May 16, 2019

Hey Dustin glad I could be of help with you today. We stand behind our product we sell and I appreciate that you called me when they told you that the vehicle needed an inner tie rod so I could look after that for you. Enjoy the truck and thank you for the awesome review. If you have a chance I'd love it if you could copy and paste this same review into google reviews as well!! Thanks again. Hutch

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