North Bay Mazda
235 Lakeshore Dr , North Bay, ON, P1A2B6
Member since November 23, 2017
235 Lakeshore Dr North Bay ON P1A2B6Overall Score
North Bay Mazda520 Reviews
134Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
always treated in a courteous and respectful manner.
June 02, 2018
Staff are always pleasant and polite. They explain what is being done. If something unexpected comes up they come and explain it before proceeding.
Written By: GEOFFREY
Geoffrey, thank you for this fantastic review! We really appreciate it.
Related Staff:
Service tried to scam me
June 02, 2018
There was a recall on the callipers which were seizing and not fully releasing. I replaced my brakes because of it, twice, and service informed me that they were placed incorrectly (inboard pad put on the outboard and vice versa). They then stated that because they were installed incorrectly, causing the rotors to score, that they would not fulfill the recall on fixing the callipers unless I got my brakes and rotors replaced by them too, which I ended up finding out from other mechanics who work for dealerships, is COMPLETELY ILLEGAL to do to a customer. I am absolutely disgusted that someone would try and take advantage of someone who doesn't know much about mechanics and the legalities behind it. Had I not have known other people who work in the service department in dealerships, I would have been completely ripped off and would have had to fork over a grand of expenses. NEVER bringing my car back to your service AGAIN.
Written By: ANIKA
Anika, I have spoken with our Service Manager, Bill Germon, and he has informed me that he has been in touch to attempt to explain this situation. We are sorry that you were not satisfied with the resolution that we came to but we would never request an illegal service of a customer. If you have any further questions or concerns, please do not hesitate to reach out. (705)-476-7600
Related Staff:
Service tried to scam me
June 02, 2018
There was a recall on the callipers which were seizing and not fully releasing. I replaced my brakes because of it, twice, and service informed me that they were placed incorrectly (inboard pad put on the outboard and vice versa). They then stated that because they were installed incorrectly, causing the rotors to score, that they would not fulfill the recall on fixing the callipers unless I got my brakes and rotors replaced by them too, which I ended up finding out from other mechanics who work for dealerships, is COMPLETELY ILLEGAL to do to a customer. I am absolutely disgusted that someone would try and take advantage of someone who doesn't know much about mechanics and the legalities behind it. Had I not have known other people who work in the service department in dealerships, I would have been completely ripped off and would have had to fork over a grand of expenses. NEVER bringing my car back to your service AGAIN.
Written By: ANIKA
Anika, I have spoken with our Service Manager, Bill Germon, and he has informed me that he has been in touch to attempt to explain this situation. We are sorry that you were not satisfied with the resolution that we came to but we would never request an illegal service of a customer. If you have any further questions or concerns, please do not hesitate to reach out. (705)-476-7600
Related Staff:
June 01, 2018
Written By: Dennis P
Dennis, thank you so much for this amazing rating!
June 01, 2018
Written By: Dennis P
Dennis, thank you so much for this amazing rating!
June 01, 2018
They always take the time to review all the work they did on my car and go over the pricing of everything finding savings where possible.
Written By: Kendra C
Kendra, we appreciate your response! We are happy to hear that you had a positive experience with us! Thank you for the awesome rating!
Best service ever from Mazda dealer. Mazda owner for 25 years
June 01, 2018
North Bay Mazda provided me with warranty work on my 2016 Mazda CX5. I purchased my vehicle in Ottawa and because I needed to take it to a Mazda dealer for warranty work North Bay was the closest dealer to where I live. My drive was four hours. They even cover my cost for fuel. The service I received was excellent. I am considering purchasing my next vehicle from North Bay Mazda. Wonderful Dealer.
Written By: THOMAS
Thomas, we are pleased to see how happy you are with our customer service. We appreciate you sharing your experience with us, we hope to see you soon!
Related Staff:
Front disc brake, rear disc brake service and front centre consul latch repair.
June 01, 2018
My appointment was on time, all staff were courteous and professional. I was given a ride home and back to the dealership to pick up my vehicle. All required work was completed and vehicle was cleaned. No surprises and very happy with the service work performed!
Written By: GARY
Gary, thank you for this stellar review! We are thrilled to hear that everything went so smoothly for you.
Related Staff:
June 01, 2018
Written By: Sheri B
Thank you for this awesome rating, Sheri! We really appreciate it!
June 01, 2018
Written By: Sheri B
Thank you for this awesome rating, Sheri! We really appreciate it!
