North Bay Mazda

November 23, 2021

If I could give zero stars I would. I had brought my CX-3 in for an inspection (weird grindy noise from front end) as was told that I needed new calipers due to the rubber bushings on the slide pins being torn. I questioned the service person as to why I could not just replace these bushing? I was informed that it was not possible. I quick internet search told me otherwise. $12 part instead of a $500 service bill. The service department is nothing but lies and scams. I'm handy enough and have replaced my own brakes before so I took my calipers apart and there was absolutely nothing wrong with them! Scammers! I have argued with them before about suspiciously needing an alignment with every service appointment it seemed, they use the "free" alignment inspection as a ploy to rob you of your money. After expressing my displeasure it seems like my vehicle magically started keeping the wheels aligned. After the blatant caliper replacement scam I notified Mazda and its been a couple months now with no reply. Will never do business with these people again and I would recommend everyone stays far away from them.

Written By: MadBadRunner

November 20, 2021

Went to get my batteries replaced on my key fobs...the woman in Service was so nice...felt so welcome...I was a receptionist at the Mazda in another city a couple years ago and this woman is exactly what Mazda stands for... excellence

Written By: Donna B

November 15, 2021

Written By: Alysha M

October 14, 2021

Friendly service managers and technicians took time to explain the mechanical aspect of the repair.

Written By: Ken B

September 24, 2021

Great customer service. Easy to work with.

Written By: David C

September 11, 2021

This dealership goes above and beyond to make the customer happy! It is honestly unbelievable the difference in service compared to my last experience with another local dealership. I will never go anywhere else to buy a vehicle. If you are reading this and considering buying a vehicle from North Bay Mazda I can assure you this is the only dealership I have ever found in my life that is HONEST and TRUSTWORTHY.

Written By: B

August 27, 2021

Very clean and staffs know well about the vehicles. I met Darren and he was very professional also informative. Highly recommended!

Written By: Monica “

August 16, 2021

Great

Written By: Joe C

July 27, 2021

Purchased a Brand new Mazda CX-5. Rob and Cody are the BEST. They took great care of me and helped me with everything I needed. Rob sold me the car and answered all my questions even after the sale was completed. I recommend both of them 100%.

Written By: soma s