Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus631 Reviews
51Review Ratings Breakdown
Consumer Reviews
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great experience
February 10, 2014
Just wanted to say that we had the best experience ever buying a car at Tony Graham Lexus. David, Bill and Tan were great in the way they explained things in great detail. We look forward to our first sere experience.
Written By: Elena
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Exceptional Customer Service
February 02, 2014
I found my purchase experience with Mrs Ma so exceptional that we purchased another Lexus from her for my wife. We find her approach to customer service very approachable and very professional. As an automotive enthusiast, I found Mrs Ma's knowledge of the industry phenomenal thereby making TGLT standout from other luxury car establishments
Written By: Ted
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Exceptional representative of TGLT
January 31, 2014
My experience with TGLT has been outstanding due to Mrs Ma's exceptional customer service and people skill. Sine my setting food into your dealership, Mrs Ma welcomed me and showed me the vehicle I ended up purchasing, a CT200h. I purchased the vehicle two (2) hours later and it was one of the easiest and stress-free car purchasing experiences. We have since purchased another Lexus from Mrs Ma, an RX350 for my wife. My wife and find Mrs Ma very professional and approacheable therebyaki g the car shopping, and buying, very pleasant and rightfully so. Being a car enthusiast, I find Mrs Ma extremely up-to-date and current on product knowledge and overall automotive industry-related news and Information. Mrs Ma is a pleasure to do business with and I we find her to be a perfect representation of TGLT. Sincerely, Dr T Czachowski
Written By: Ted
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Lexus Purchase
January 28, 2014
As a Realtor, I have to make sure I am driving a very reliable vehicle. That is why I decided to buy a Lexus. Yan as very patient with me. We test drove several models, and Yan was always very good at answering my questions and returning my calls. I would not hesitate to recommend Yan Ma.
Written By: Helen
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Mr Ted Czachowski
January 28, 2014
I found my experience with TGLT and predominantly Yan Ma to be the model of customer service. Not only was Mrs Ma very professional and knowledgeable but when I left my bank card at the dealership further to purchase of Lexus accessories at the parts counter, Mrs Ma contacted me and offered to drop my bank card at our residence on her way home that day, which she did. It is this sort of customer service that sets true client service apart from the norm.
Written By: Brenda
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Great service and experience
January 25, 2014
Yan Ma gave us an amazing, friendly and pressure-free service, even with our own little quirks and demands, and we will definitely go back to her for future vehicle needs! Fast, friendly, efficient, definitely recommended.
Written By: Christine &
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Exceptional Service!
January 25, 2014
Yan and the team at Tony Graham was fantastic. They made me feel welcome and really helped me to select the right vehicle for my and my family needs. Yan was very professional and friendly in all of our interactions. It was a pleasure to deal with her and she made me feel like a truly valued customer.
Written By: Tammy
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No pressure sales, excellent and courteous service from our Sales Representative Yan Ma.
January 24, 2014
The dealership is tastefully laid out with showroom and comfortable seating area. We really enjoyed working with our sales rep Yan Ma. She was quick to answer all my questions (both in person and by email), did not pressure me at all, and was very patient with me while I test drove and examined all the great vehicles and my options. I would not hesitate to call Yan in 4 years time for my next Lexus purchase.
Written By: Helen
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Kelly
January 24, 2014
My experience from the first time I went into the dealership until the night I picked up my vehicle was amazing!
Written By: Kelly
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Top Shelf Experience
January 23, 2014
Yan is a great sales rep who pays special attention to the small things that make all the difference. We purchased two brand new vehicles within 30 days and couldn't have asked for a better experience. Yan and the rest of the Tony Graham team treated us like family. From the moment you walk in the door, the team goes out of their way to make you feel welcome and valued and this feeling doesn't end after your purchase. The service department team is excellent as well. I highly recommend Tony Graham Lexus and Yan Ma in particular.
Written By: Brett
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