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Acura on Brant

629 Brant St , Burlington, ON, L7R2H1

Member since March 10, 2014

629 Brant St Burlington ON L7R2H1

Overall Score

4.4

Acura on Brant

793 Reviews

345
Acura on Brant

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Acura on Brant Acura on Brant
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February 06, 2024

DONT TRUST! They refused to replace a faulty part (windshield) despite it being recalled.

Written By: Doug M

Acura on Brant responded on February 13, 2024

Hi Doug M- we do not have any record of you in our parts, sales or service. If you have questions please contact the store directly. AOB Team

Acura on Brant Acura on Brant
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February 06, 2024

Poor customer service

Written By: K T

Acura on Brant responded on February 13, 2024

Hi K Tkaczuk- we do not have any record of you in our parts, sales or service. If you have questions please contact the store directly. AOB Team

Acura on Brant Acura on Brant
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February 06, 2024

Refuses to fix a known defect which causes the rear window to spontaneously shatter. Does not have their customer's safety in mind.

Written By: Mark J

Acura on Brant responded on February 13, 2024

Hi Mark- we do not have any record of you in our parts, sales or service. If you have questions please contact the store directly. AOB Team

Acura on Brant Acura on Brant
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December 29, 2023

It was a pleasure dealing with everyone, the customer service was great and especially Hailey she was very pleasant and helpful

Written By: Keven C

Acura on Brant responded on December 30, 2023

Thanks for the great review, Keven. Is there anything we can do to earn a 5 Star review? We appreciate you trusting us. AOB Team

Acura on Brant Acura on Brant
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December 22, 2023

Burlington Acura are fantastic they were the best dealership I’ve ever dealt with really friendly and helpful. I would definitely recommend anybody looking for a new vehicle should purchase their vehicle from Burlington Acura. Hailey was our sales person and she was great very helpful, friendly and Knowledgeable.

Written By: Mathew M

Acura on Brant Acura on Brant
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December 18, 2023

The staff at Acura On Brant have treated me and my family very well over the years. That recently extended into having my vehicle repaired at Leggat Collision Centre and now to getting ceramic coating applied. These guys do it all! ⭐️⭐️⭐️⭐️⭐️

Written By: John V

Acura on Brant responded on December 19, 2023

Thank you for the fantastic review, John! Teamwork makes the dream work. Happy to hear that the Body Shop was able to satisfy your requirements. AOB Team

Acura on Brant Acura on Brant
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December 11, 2023

Unfortunately, you are an employee in the wrong place. You are not good at marketing or marketing with customers, but the blame is on the administration that placed an employee in an inappropriate place. you should only sell vegetables.

Written By: ArabicMusic

Acura on Brant Acura on Brant
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December 11, 2023

Always honest and good communication for my car.

Written By: Connor S

Acura on Brant responded on December 12, 2023

Thank you for the great review, Connor! We are happy to hear that we can meet your expectations and look forward to seeing you again soon! AOB TEAM

Acura on Brant Acura on Brant
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December 08, 2023

Typically they have decent service but there was 1 incident in the past with a wash bay employee scratching up my car with a broom, the dealership tried to remedy the damage but the owner never got back to me on dealing with the bulk of the damage (front bumper)... But they had friendly service so I tried to put it past them and went back for more service but for some reason during the most recent service someone disconnected my car's dashcam. Possibly to avoid getting exposed when mistakes are made. In fact back when I spoke to the owner very briefly after the first incident he actually thanked me for bringing up the "broom issue" so they can better there service. When asked why they disconnected my camera the second time around I was told it was for employee privacy, I guess their stance on bettering service has changed. (Fyi canada has 1 party consent for filming, only recording private conversation is illegal, my cam never records audio and you can see on the screen that its video only)

Written By: Amiel “

Acura on Brant responded on December 12, 2023

Hi Amiel, I am disappointed to see that you're writing such a negative review after we had your vehicle completely paint corrected, and not just the hood where there was a mistake made by our wash bay person at the time. This despite the fact your vehicle is 8 years old and we cannot confirm it's care prior to that visit; as you purchased it used. I am also disappointed that you have taken down the picture's of the vehicle paint correction and your comments on how great the service was to remedy the situation, only to replace it again with two employees being put online, rather than coming to talk to Gene or myself to find a solution. It is behavior like this that perhaps makes technicians and other employees more aware due to their privacy being breached as you have done for a second time. Thank you. Troy Smith, General Manager

Acura on Brant Acura on Brant
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November 30, 2023

I had such a pleasant experience with Jeff, Grant and the entire Acura on Brant staff. They were all so prompt, took their time to go over everything with me. I could call Jeff at any point or message him and he was always on the phone with me to keep me updated on my car and helped me with any questions I had! Thank you so much Jeff for your help! you're the best!! :)

Written By: Haveen T

Acura on Brant responded on December 01, 2023

Thanks for the fantastic review Haveen, and for choosing Acura on Brant! We hope to see you soon. Leggat Acura on Brant Team

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