15 Mount Edward Road , Charlottetown, PE, C1A 5R7
Member since March 12, 2015
15 Mount Edward Road Charlottetown PE C1A 5R71010 Reviews
599*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 25, 2024
Wow the customer service in this dealership exceeds any customer service I have ever received in any dealership. I litterally wrote a maybe ill take a chance email to the service manager Devin to help me with a oil change that I desperately needed and I actually got a response. That is unheard of in Ontario and it was a positive response. I am overwhelmed with the professionalism of this dealership. I am so grateful for the kindness from service advisor Jody and a young Man we spoke with I think Kevin and Tom the parts manager. And the new cars sales person im sorry I forgot his name also very kind. Wishing you all lots of health and success.
Written By: Ash P
Thanks Ash for the wonderfully kind words! We are happy that we could exceed your expectations and deliver exceptional customer service from our entire team. We hope to see you again soon!
February 24, 2024
Just a shout-out to the fantastic service we've received over the past couple of years from the folks at Charlottetown Experience Hyundai. Jodi in service has been exceptionally knowledgeable, personable, and accommodating. Also, regards to Jamie in service for his continued help, and Alan in sales who got us in our first vehicle. Great customer service in parts, and that’s just the individuals who’ve helped us so far. Thanks, guys, for keeping our family on the road and rolling safely!
Written By: Ben P
Thanks so much Ben for the wonderfully kind words! Thank you for being a loyal Experience Hyundai customer and we hope to continue to serve you and your family for years to come.
February 02, 2024
What I experienced at Experience Hyundai was a commitment to excellence from a team clearly dedicated to customer service. I was warmly greeted and welcomed each time I walked through the door while making my deal. The first visit I was approached by salesman Jamie Murphy. I had come to look at a particular vehicle, but after asking me some questions about what I needed and wanted from a vehicle, he suggested that I also take a second vehicle on a test drive to compare the two. Jamie took time to demonstrate and explain key features, and happily answered all of my questions. He felt that a different vehicle than the one I came to see was better suited to my needs and offered me more features, and he was right! I did not feel pressured at any time during the process and was impressed by the patience and time offered to me. Next, sales manager Matthew Fraser was excellent to work with to discuss the various options, accessories and warranties available to me. He was very responsive to the emails I sent asking questions about the deal, and both Matthew and Jamie guided me through the best options to make to personalize my new vehicle to my needs. Finally, Andrew Arsenault in the finance office worked to get me the best financing deal and interest rate for my purchase and trade. He offered the pros and cons of each financial product, and took time to thoroughly explain every aspect so that there were no unexpected surprises. After the purchase decision was made, Jamie sent me videos of the stages of preparing the new vehicle for me on the day of pick up. I felt like my business mattered to every person I encountered in the dealership at every step of the purchasing process. I bought my vehicle a week ago, and I love my new Tucson Ultimate HEV even more every single day. With the commitment to excellence in customer service that I encountered, I already feel confident that my first service experience will be positive and hassle-free. I cannot recommend enough what it means to “Experience Hyundai” in Charlottetown.
Written By: Alison C
Thank you so much for the high praises Alison! We are thrilled to hear that you are enjoying your Tucson HEV and that our staff went above and beyond to make sure you found the right vehicle for you and your needs. We hope to see you again soon and hope you keep enjoying your Hyundai!