Acura West
759 Wonderland Rd , London, ON, N6H 4L1
Member since March 18, 2015
759 Wonderland Rd London ON N6H 4L1Overall Score
Acura West340 Reviews
155Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Acura West was awesome!
March 28, 2015
Drew, in new cars, did a fantastic job making my purchase extremely easy. The car was everything that he said it was. They had it fully detailed and Drew delivered it to my house. Paperwork took no time as it was prepaired and in order. The entire staff was professional and accommodating. I would do business again with them in a heartbeat. You will not be disappointed!
Written By: Caroline
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Great experience with Dylan, Larry, and all the staff.
March 28, 2015
I felt comfortable as soon as I walked into the show room. Everyone was very friendly and made my experience a true pleasure. I felt that I was given a very fair dollar for my trade in vehicle, and the price of the vehicle I was purchasing was favourable too. I have already recommended to a friend that she should look at the vehicles at this dealership. Again thank-you for making my purchasing of a vehicle a pleasant experience. Sincerely, Jill Burke
Written By: Jill
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Great service, great vehicle.
March 28, 2015
The process of buying the vehicle from the beginning to the end was a good experience. All the staff are very helpful and informative. The vehicle has been a pleasure to drive and the Service Department is also great to work with.
Written By: Pamela
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2015 RDX
March 24, 2015
Drew & the Acura West team went 'over & above' by delivering my new RDX from London to Toronto. It's been a pleasure to ddive my RDX over the past 7 months. Rick Gray
Written By: Richard
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Very enjoyable
March 23, 2015
Acura west was extremely helpful in all aspects of buying a new car and as a first time Acura buyer I was very impressed and very happy. As a result of their great service I see myself as a long time Acura customer.
Written By: Craig
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courteous and efficient
March 23, 2015
I brought the car in for unexplained Electronic issues which apparently was sorted out easily.
Written By: Sylvia
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There are no staff members associated with this review.
pleasing
March 22, 2015
it was a pleasure to have your assistance in this car leasing process. from putting the deal onto paper and options that were available to us. thank you.
Written By: Margaret
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Excellent customer service!
March 22, 2015
We purchased an MDX and were very pleased with the service. Everyone we dealt with at the dealership was helpful. There was a very relaxed atmosphere and we did not feel pressured in any way. We will definitely consider another purchase from this dealership.
Written By: John
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There are no staff members associated with this review.
RDX Purchase
March 22, 2015
Purchased a 2015 RDX using email only. It was quick and efficient and I thought a reasonable deal. However, received poor explanation of vehicle functions (and no service or warranty explanation) on pickup. Also, gas tank was empty which I didn't notice until I left. Barely made it to gas station. I thought this was thoughtless and extremely cheap. It is true that there was no discussion of "full gas tank" in the brief email sales exchange and nothing in the contract, but I would have thought the courtesy would have been extended for would I suspect was one of the easier hassle free sales of the year. In any event, it "pissed me off". I probably have 2-3 more vehicle purchases or leases left in me, but if any of these is another Acura product, it is very unlikely that I will consider this dealership. Note: this was my second RDX purchase from this dealership, and came after a very negative sales experience with a Toronto dealer who I walked out on. So Acura, your Service people are terrific, your sales people not so much.
Written By: George
Hello George, I was dismayed to hear of your less than stellar experience at Acura West. The salesperson in question has since been let go and I would like to extend to you a free tank of gas and a complimentary detail to help make amends. Please contact me at your convenience to tee this up. I appreciate your feedback and candour which enables us to improve the experience at Acura West. Best regards, Paul Jennery G.M. Acura West
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There are no staff members associated with this review.
Drew was very informative of the functions of the SUV.
March 21, 2015
Drew listened to what I wanted in an SUV. I test drove the SUV and immediately fell in love with it . Drew was very attentive to me and my questions . He was very polite and most helpful.
Written By: Anne
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