Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1233 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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December 02, 2014
DISCLAIMER: I have only dealt with the Parts Department at Bytek, on four or five separate occasions. However, the Parts team at Bytek (Andy especially) never fail to exceed expectations. They are friendly, knowledgeable, and focused on customer service. When they say they'll order a part for you and phone you when it arrives, you can count on them actually calling (doesn't sound like a big deal, but lack of follow-up on parts orders happens more frequently that one might think). Thanks again.
Written By: James L
Thank you for the great rating, James! We are proud of the great service that our parts department provides! Andy certainly knows his stuff!
October 09, 2014
This is worst customer service I have experience in a long time. We were booked at a specific time to purchase a car, the representative asked us to wait few minutes as he was busy. We were withing. After 35 min, we had enough and told the front desk that we are leaving. After we arrived home, we received an email form him complaining that it wouldn't hurt us to wait 5 minutes!!! I said we waited 35 min, but he without ANY apology said that he was busy and we can come now. How rude!! We ended up buying our VW at Hunt Club Volkswagen with pleasure. To my disbelieve the guy from Bytek sent us an email few days later to book another app. I said that we purchased the car already. He responded rudely that we spent so much time with us and we are not nice people purchasing the car somewhere else.
Written By: Jana B
Jana, we are sorry to hear about your experience at our dealership. We take pride in providing the best possible customer service, and did not meet your expectations. Please feel free to contact our general sales manager, Andy Crowe, at our dealership 613-745-6886, if you would like to further discuss what happened. We certainly want to ensure that all your concerns are addressed.
August 08, 2014
They told me to replace my entire steering wheel assembly and wiper motor about 3 years ago. I declined the $2k+ repair bill. 3 years and 90k kms later .... everything still works fine. Thanks but no thanks!
Written By: Ron S
We're sorry that you had a bad service experience, Ronald.
August 08, 2014
They told me to replace my entire steering wheel assembly and wiper motor about 3 years ago. I declined the $2k+ repair bill. 3 years and 90k kms later .... everything still works fine. Thanks but no thanks!
Written By: Ron S
We're sorry that you had a bad service experience, Ronald.
June 05, 2014
I am pleased with the buying experience and the after-sales support i've had received from Bytek so far. Excellent professionals that greet you with smile and eager to help take care of issues stress-free. I especially thank Chris and Mike in sales & Greg and Rowad in service , Scott and Debbie in body shop. I would definitely recommend them to friends and family!
Written By: Baher R
Thank you for your kind words, Baher! We're glad to have you as a part of the VW family!
May 22, 2014
Avoid at all costs. John Meirins is a genuine Shyster.
Written By: Rob F
Rob, we are attempting to have this review removed. Calling our "owner" a bad name is inappropriate. If you have legitimate concerns, we are willing to listen.
May 22, 2014
Avoid at all costs. John Meirins is a genuine Shyster.
Written By: Rob F
Rob, we are attempting to have this review removed. Calling our "owner" a bad name is inappropriate. If you have legitimate concerns, we are willing to listen.
April 02, 2014
Bytek Volkswagen provides the best customer service I have ever received time and time again. This dealership and there overall customer service is what keeps me coming back to the VW brand. I dealt with Kris Peshev as the sales representative and he was very knowledgeable and answered all my questions. He made me feel very comfortable with the whole process and we all know how stressful such a big purchase can be.
Written By: Sofia N
Thank you for your kind words, Sofia! Kris is a great member of the sales team and we are lucky to have him at Bytek! Happy Motoring,
January 24, 2014
Do not go there, had a problem with my car, they didn't even fix it, even they said they did, but also drove on my car 50 km for "test drive". Head of mechanics is not helpful guy at all.
Written By: Alex B
Alex, we are sorry that we were not able to repair your vehicle properly. We do occasionally have to drive a vehicle for an extended period to try to diagnose the problem. We are certainly more than willing to continue our efforts to resolve this. Please contact Greg Taylor, our service manager, to discuss your specific concerns.
January 24, 2014
Do not go there, had a problem with my car, they didn't even fix it, even they said they did, but also drove on my car 50 km for "test drive". Head of mechanics is not helpful guy at all.
Written By: Alex B
Alex, we are sorry that we were not able to repair your vehicle properly. We do occasionally have to drive a vehicle for an extended period to try to diagnose the problem. We are certainly more than willing to continue our efforts to resolve this. Please contact Greg Taylor, our service manager, to discuss your specific concerns.
