Bytek Automobiles Inc. VW

November 13, 2018

Just want to preface this review by stating that the employees look like they are doing their best to satisfy everyone. Kudos to the service and parts department for all their work. It must be difficult to work under the system at Bytek. The 2/5 stars I gave Bytek is related to the management here, as it appears to be based on some terrible business practices. Sales: Kris Peshev was great to deal with. Have no complaints and would be happy to buy from him again. 5/5 Body shop: 3/5. Work done was very good but they didn’t clear an error code in the car before returning the vehicle to the customer. No quality assurance? Sales/Parts: 2/5 The stovepipe/silo organization and management model works against them. The service department has no idea what the parts department is doing and vice versa. It is upto the customer to create the link. If you order parts from the parts department and schedule a service to get parts installed , you would think that this is a seamless procedure. Wrong. The customer has to coordinate when the parts arrive and then based on that, schedule a service. Shouldn’t Bytek be able to schedule a service based on the parts arrival without the customer having to go back and forth? I also heard a customer yelling at the service manager (Greg) today out of sheer frustration from not being helped. The service manager here seems oblivious to the issues caused by the silo model, as once again, someone told the customer one thing, and some other department told her something else! Will not be returning to Bytek for service. Maybe the service manager was having a bad day, but the way he dealt with that irate customer would have made me lose my mind. The whole waiting room could hear how poorly he handled the concerns of the customer!

Written By: n m

November 13, 2018

Just want to preface this review by stating that the employees look like they are doing their best to satisfy everyone. Kudos to the service and parts department for all their work. It must be difficult to work under the system at Bytek. The 2/5 stars I gave Bytek is related to the management here, as it appears to be based on some terrible business practices. Sales: Kris Peshev was great to deal with. Have no complaints and would be happy to buy from him again. 5/5 Body shop: 3/5. Work done was very good but they didn’t clear an error code in the car before returning the vehicle to the customer. No quality assurance? Sales/Parts: 2/5 The stovepipe/silo organization and management model works against them. The service department has no idea what the parts department is doing and vice versa. It is upto the customer to create the link. If you order parts from the parts department and schedule a service to get parts installed , you would think that this is a seamless procedure. Wrong. The customer has to coordinate when the parts arrive and then based on that, schedule a service. Shouldn’t Bytek be able to schedule a service based on the parts arrival without the customer having to go back and forth? I also heard a customer yelling at the service manager (Greg) today out of sheer frustration from not being helped. The service manager here seems oblivious to the issues caused by the silo model, as once again, someone told the customer one thing, and some other department told her something else! Will not be returning to Bytek for service. Maybe the service manager was having a bad day, but the way he dealt with that irate customer would have made me lose my mind. The whole waiting room could hear how poorly he handled the concerns of the customer!

Written By: n m

November 09, 2018

Written By: Tony C

November 09, 2018

Written By: Josee M

November 09, 2018

Written By: Josee M

November 09, 2018

Written By: Zelin L

November 07, 2018

Written By: Fuad A

November 07, 2018

Written By: Fuad A

November 03, 2018

Awesome staff! Go to bytek. Forget Taylor Creek

Written By: Camille T

November 02, 2018

Written By: Mike G