Bytek Automobiles Inc. VW

September 09, 2018

The service here is amazing. People are very professional and to the point. One of my fav car dealers in Ottawa.

Written By: amro h

September 08, 2018

Awsome purchase experience. Alex was super easy to deal with and very knowledgeable on the car. We are loving the new eGolf.

Written By: Maurice H

September 08, 2018

Awsome purchase experience. Alex was super easy to deal with and very knowledgeable on the car. We are loving the new eGolf.

Written By: Maurice H

September 06, 2018

UPDATE THEY CANNOT FIX MY PROBLEM, SCRATCHED MY CAR TWICE AND DENTED MY ROOF NOW... Horrible dealership. (My alarm has been going off randomly ever since I purchased the car the they did the perfect delivery inspection on totally the wrong car, the VIN #’s do not match up.) they tried diagnosing the problem and scratche my car and they once the had the parts in they tried fixing it but dented my roof instead and didn’t fix the initial problem. This is the e-mail i sent to the general manager of Bytek after I noticed the Dent in my roof. Hey Jill Blanke, following up on the service appointment I had. I washed my car on Saturday and noticed two little dents in my roof that weren’t there the week before. Always fixing a problem to cause another. I don’t know what to say at this point I am out of words. Please call me to discuss the situation further. She told me that they, (Bytek) didn’t cause the dent in the roof and I now have to live with it... Brand new 2017 Jetta with less then 15000km on the clock... I am no longer even satisfied with the purchase of my vehicle because of the extensive damage that was done to it because of carelessness. 05/01/2018 I go to pickup my car and realize they had put the DIRTY SUMMER TIRES ON THE BRAND NEW SEATS and IN THE BRAND NEW TRUNK, everything was dirty. Please also take in consideration that it’s the first time I see the car and It arrives dirty and 45mins late for the pickup. Not only does it arrive 45mins late for pickup and that the seats are dirty, the internet sales manager Andrew Qualding puts the tires directly on my brand new bumper and scratches the paint. The general sales manager, Andrew Crowe, told me it was normal for his employees to try and help their customers by scratching their paint. I was clearly unhappy with the situation and i obligated them to do a full interior detail on the car. Andrew Qualding wanted to settle an agreement outside in -35 degree weather and I had to obligate him once again to settle business in a professional manner inside his office and not in the freezing cold. I was finally given Serge Scrivener’s contact information (General detail manager for Bytek VW and Taylor Creek VW) to schedule a date and time for a full interior detailing. 11/01/2018 At this point I had already scheduled my detailing for the above date. I was told 3 times that I wouldn’t be getting a loaner or rental even when the Internet sales manager Andrew Qualding had assured me I’d be getting a loaner. Thus I had to complain 3 times to actually get the loaner I rightfully deserved. Upon getting to the dealership I get told once again they don’t have loaners or rentals for me, but then after complaining again, by a magical surprise, a rental is a available when I tell them I had already pre-arranged appointments in Ottawa. Enterprise comes to pick me up and I finally get a rental car. After going to my appointments I start the rental car and the parking brake was stuck on, I was given a rental with a faulty parking break. To make matters worsen, it was 6:00 I had to pick up my car from the dealer at 6:30 and I was waiting for CAA to come pick up their faulty car. I ended being able fix it by releasing the parking break and cancel then had to cancel CAA. I finally get to the dealer to pick up my car and to my surprise, IT WAS STILL DIRTY! The rear carpet still had stains in them from the dripping tire they had put on the seat. Worst detailing shop I have ever brought my car to, the carpet stains are still present in my brand new car. Not so much brand new after all... Take note that all this happened because the service workers at Bytek could not put bags on my summers tires and got the rear seat, trunk and rear carpet dirty when changing over my tires.

Written By: Jimmy K

September 05, 2018

Called service to schedule a warranty part replacement. Was asked to order the part myself with the parts department. Confirmed part delivery time, scheduled service a few days after. Arrived for service, 30 mins later I was told the part was never ordered.

Written By: Rayhan B

August 22, 2018

Recently purchased a 2014 Jetta used from the dealership. Alex was the highly qualified and informed sale rep who I dealt with. Provided all the necessary information and details while not being overly pushy. Look forward to coming back in the future!

Written By: Cody L

August 22, 2018

Recently purchased a 2014 Jetta used from the dealership. Alex was the highly qualified and informed sale rep who I dealt with. Provided all the necessary information and details while not being overly pushy. Look forward to coming back in the future!

Written By: Cody L

August 22, 2018

Written By: Philippe M

August 22, 2018

Written By: Philippe M