695 Kingsway , Sudbury, ON, P3B 2E4
Member since June 17, 2015
695 Kingsway Sudbury ON P3B 2E41409 Reviews
749*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 17, 2024
Not only was Ed McBride a wonderful, honest and knowledgeable salesman but he also went above and beyond to make sure all my questions and concerns were met with grace, he took the time to really go into depth with everything as it was my first car and I wanted to be absolutely sure about it, I will mention that there were a few issues come pick up date, but Ed and the manager of this fine establishment went way above expectations to make everything right. If I could give more stars I definitely would, and I encourage everyone to buy a Toyota, not only are they good reliable cars but the sales team treats you with a lot of respect and kindness. thank you guys and I will definitely be seeing you again when I decide to upgrade. -Sincerely. Hunter Bradley
Written By: ApEx m
Thank you for your review Hunter! Great job Ed!
January 03, 2024
Worst dealership ever I seen, they told me I’ll get my car on this particular date then I came all the way from Toronto to drive Sudbury then the my said your car is delayed even they did not inform me before I drive to Sudbury, do not recommend this place
Written By: Palwinder S
Thank you for your review, we appreciate your feedback good or bad. We’re sorry you didn’t have a good experience at our dealership. As I’m sure you’re aware the automotive industry has been experiencing product delays the last couple years. Our records do show that there has been communication with you in regard to your vehicle order. You spoke with our New Car General Sales Manager Brad Killah Tuesday. We have no control when these delays get pushed back. We thought we reached an agreement on another vehicle that was coming in next week, we also understand that you didn’t want to wait. Sorry, this didn’t work out - we would be happy to try again with you.
January 03, 2024
Disgusting service with this dealership, every time I called them they were postpone the dates , when I visited first time they said it’s 6 months wait on the car after sometime when I text them they said 3 more months. At the time of 11 months the still said it’s 3 more months wait on it then they try to convince me to take another vehicle o still did not get that, I never come back to this location and they do not usually answer the calls as well as worse customer service
Written By: jashanpreet k
Thank you for your review, we appreciate your feedback good or bad. We’re sorry you didn’t have a good experience at our dealership. As I’m sure you’re aware the automotive industry has been experiencing product delays the last couple years. Our records do show that there has been communication with you in regard to your vehicle order. You spoke with our New Car General Sales Manager Brad Killah Tuesday. We have no control when these delays get pushed back. We thought we reached an agreement on another vehicle that was coming in next week, we also understand that you didn’t want to wait. Sorry, this didn’t work out - we would be happy to try again with you.
December 27, 2023
Please save your money, they are more that willing to take it when purchasing a car, but once that sale is done, the service dept. does not help in any way when you have issues. They had my car in 3 different times, 2 for the same issue and nothing was resolved but they did damage my vehicle the second time around. and I didn't even attempt to bring it in to get repaired again as the issue was still ongoing. And their extended warranty is a joke... don't buy it until the your manufacturer warranty is almost done. They do NOT pro rate your warranty if you do not use it, and it can only be transferred to one other person if the vehicle is sold. Also their key fob warranty cant be transferred and no prorated if not used or car is sold. Super deceiving on their end. here are some pics of what my car looked like when it was returned to me after the 3rd time it was in the shop.
Written By: Lee-Ann T
Thank you for your review, we appreciate the feedback good or bad. We have been in contact with you in regards to the issues you have stated in your review.
December 24, 2023
I was charged $3200 for a repair that didn't fix my vehicle.... These guys are snakes. UPDATE: Today they refused to give me a refund for the aforementioned repair, claiming they were "just following Toyota's procedure". I wouldn't go near their service department with a 10 foot pole... held by someone else!!!
Written By: Matt S
December 07, 2023
I would like to thank Ed McBride, Roch, Steve, Nolan and Kya-Lynn. My new Toyota Tacoma was a dream vehicle purchase, at no time was I pressured, all questions were promptly addressed and on the day of pick up, I was deeply touched at the efforts everyone made to make it a special day ! I have been very pleased with the product, but more importantly, I am impressed with those that made this purchase happen - thanks folks !!!!! Sean
Written By: jimmy r
Thank you Jimmy for your review! Great job Laking Team! Jimmy enjoy your new tacoma!