Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1243 Reviews
193Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 20, 2023
Written By: Robyn E
Hello Robyn, Customer satisfaction is important to us here at Empire Auto Group East and we would like to learn more about your visit with us and the 1-star rating you have shared. Would you please provide us with your best method of contact so we can discuss any feedback you may have? We would appreciate it. Thank you, amanda@pmol.ca
May 20, 2023
My girlfriend and I got a vehicle from sam less then a year ago and it’s having MAJOR issues already so many codes coming up and over 3000$ worth of work to fix. there is no way she caused theses damages in 10 months. we brought the car to Chevy dealership and they even said to NEVER deal with empireauto especially if you have low credit. They didn’t care AT ALL to help until she posted an honest review (posted below) and then they called her acting like they cared and wanted to help but at the end of the conversation he said ( but I have to take down that review) they offered to pay to fix the car but after the diagnosis never answered again. Photos of proof.. PLEASE STAY AWAY FROM EMPIRE AUTO. If you have low credit expect to pay 70,000 for a car that’s worth 20,000 WITHOUT any issues. Original review Was sold a broken vehicle less then a year ago with a recall on it since 2020, now I’m having all theses issues I can’t afford to fix and I’m out a car not even a year later but I’m stuck paying triple the price for it. Thank you again Sam M, Savannah and the entire empire auto group for taking advantage of people with low credit BTW all theses reviews are fake they won’t give you the keys to YOUR car until you leave a good review. I will continue to repost my review until they make it right, and I hope I help one low credit person not get scammed from them. I rather not have a car then pay 70,000 for one I got to drive for 10 months.
Written By: Trevor L
Hello Trevor, Please know that we take your review seriously and would appreciate the opportunity to connect with you to discuss your feedback regarding a vehicle that you and your girlfriend purchased with our Sales Team, as well as the level of communication you have received after this process. Would you mind emailing me your preferred contact information? Best, amanda@pmol.ca
May 18, 2023
I really like my Lexus....buying a car like this and making payments so greatly improved your credit.....too bad everyone wants to steal it
Written By: Charles C
We are glad to hear that you're enjoying your new vehicle. Welcome to the Empire Auto Group family.
May 17, 2023
Sam M at Empire Auto Group is excellent customer service skills are out the roof, knowledgeable friendly speedy to answer any questions and concerns. If he doesn’t know the answer someone else on his team does! HIGHLY RECOMMEND THIS FOR YOUR NEXT CAR!!!!! If you go see SAM M mention my name and my review for referral :)
Written By: Jaimie R
Thank you, Jaimie, for your kind words. We are delighted to hear about your experience. Welcome to the Empire Auto Group family!
May 16, 2023
Amazing experience with Arlene.. Superb job! Keep it up!!
Written By: gustav h
Thank you, Gustav. We are grateful that you took the time to share your review. Welcome to the Empire Auto Group family, and we hope that your new drive takes you on successful and memorable journeys ahead.
May 16, 2023
Written By: Ali_ R
Hi Ali, We sincerely apologize for the inconvenience caused. Upon checking our database, we did not find any information or transactions with this name. We have worked hard to build our reputation in the past 27 years and take complaints very seriously. We strive to ensure that our customers get excellent service and a positive experience whether they’re buying a vehicle or selling it. Therefore, we request you to please contact us directly by email at deals@primeautogroup.ca or call us at 519 659 0888 to resolve this matter as soon as possible. You can also visit us at 2293 Dundas St, London ON. Thank You, Empire Auto Group Management
May 15, 2023
The staff were very polite and the dealership was very clean and well maintained
Written By: Richard B
Thank you, Richard. We are glad that we stood tall to your expectations. We appreciate you taking the time to share your review. Welcome to the Empire Auto Group family.
May 14, 2023
Written By: Pitambar K
May 13, 2023
Andres was an absolute pleasure to work with. He was patient, knowledgeable, and really understood what I was looking for in a car. I would recommend him to anyone in the market for a new vehicle 🤩
Written By: Johan A
We appreciate you taking the time to share your experience with us, Johan. Thank you for the acknowledgment and please accept our warm welcome to the Empire Auto Group family.
May 10, 2023
Andres & Sam are trustworthy Sales Agents that have made our dream possible of acquiring a vehicle that will lead us to our personal success!!! I am HIGHLY recommending them and ALL of their team, because of their professionalism, eager to please, knowledge and kind demeanours!!! I would HIGHLY RECOMMEND this company to everyone!!!! Thank-you from the bottom of our hearts!!! Kacy & Estelle Scarborough, Ontario
Written By: Estelle E
We appreciate that you took the time to share your experience with us. We always deal with our customers with honesty, transparency and strive to make things as convenient as possible for them. Thank you for the acknowledgment! We wish you all the best with your new drive. Welcome to the Empire Auto Group family.
