Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1279 Reviews
193Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 30, 2023
Wish I could give a negative review! 6 weeks ago I sold them my car and my payments are still coming out of my account and they haven’t even sent the check. Fraud. Plain and simple.
Written By: Tess V
Hello Tess, We sincerely apologize for the inconvenience caused. Upon checking our database, we did not find any information or transactions with this name. We have worked hard to build our reputation in the past 27 years and take complaints very seriously. We strive to ensure that our customers get excellent service and a positive experience whether they’re buying a vehicle or selling it. Therefore, we request you to please contact us directly by email at deals@primeautogroup.ca or call us at 519 659 0888 to resolve this matter as soon as possible. You can also visit us at 2293 Dundas St, London ON. Thank You, Empire Auto Group Management
June 29, 2023
I recently had the pleasure of working with Andrew, a car salesperson who truly exceeded my expectations. From the moment I walked into the dealership, Andrew's warm and welcoming demeanor made me feel at ease. His extensive knowledge and passion for cars were evident as he guided me through the entire car-buying process. Andrew's professionalism and attention to detail were remarkable. He patiently listened to my preferences and requirements, taking the time to understand my needs. His ability to provide insightful suggestions and present various options tailored to my budget was exceptional. Andrew went above and beyond to ensure I found the perfect car that matched my style and requirements. Not only was Andrew knowledgeable about the cars on the lot, but he also took the time to educate me about the different features and technologies each vehicle offered. His thorough explanations and willingness to answer all my questions gave me the confidence to make an informed decision. Throughout the negotiation process, Andrew demonstrated excellent communication skills and a genuine desire to find a solution that worked for both parties. He was transparent and honest, making me feel like I was in good hands. His professionalism and integrity made the car-buying experience enjoyable and stress-free. I cannot emphasize enough how grateful I am for Andrew's exceptional customer service. His dedication to ensuring customer satisfaction was evident every step of the way. Even after the sale was complete, he followed up to ensure I was fully satisfied with my purchase and offered his assistance for any future needs. In summary, Andrew is an outstanding car salesperson who goes above and beyond to provide a remarkable customer experience. His expertise, professionalism, and genuine care for his customers make him stand out from the rest. I highly recommend Andrew to anyone in search of a top-notch car-buying experience.
Written By: Mo k
Thank you so much, Mo, for sharing your experience and taking the time to acknowledge the efforts of our team. We are eternally grateful for the appreciation. Such kind words motivate us to do better and strive harder! Welcome to the Empire Auto Group family!
June 20, 2023
Great service from Sam. He got me the car I wanted. Very fast service and I am sooo happy with my purchase
Written By: Rose L
Thank you, Rose, for sharing your kind review. We wish you all the best for your new drive & hope it takes you on memorable journeys ahead. Welcome to the Empire Auto Group family.
June 15, 2023
Written By: mhd M
June 15, 2023
Recently did a trade in with Andres and Sam … had a great experience ! They really went over and beyond to help me get the suv I wanted . Very happy with my purchase and will definitely do business with them again.
Written By: moira k
Welcome to the Empire Auto Group family, Moira. We are glad that you are satisfied and happy with your purchase. Thank you for sharing your experience with us, we truly appreciate you taking the time out to review.
June 09, 2023
Got my hot ride without zero down payment and hassle, all thanks to Deepak Krishnaswamy. Just walk in, ask for him, and watch him make the impossible possible. 💯
Written By: Afeez A
Thank you, Afeez, for your kind review. We are grateful to hear about your pleasant experience with us. For over 2 decades, we've been working closely with best-in-industry financial institutions and agencies to get you approved at the most competitive rates. We are glad and thankful for the acknowledgment. Welcome to the Empire Auto Group family.
June 08, 2023
Honestly this is an amazing dealership. People that value their word and customers are rare. Sam & Empire auto are most definitely some of the best to work with in the industry, from real lenders to great vehicle options. If you are looking for your next or first vehicle, it would be a mistake to get a second hand vehicle anywhere else.
Written By: V V
We truly appreciate your kind words. Thank you for the acknowledgment; it helps us strive harder and do better. Welcome to the Empire Auto Group family.
June 05, 2023
Not a trustworthy store. Salesman Deepak sells transmission issue car with temporary fix by the time you realize, it’ll be late. Can’t return or sell for market price.
Written By: Rahees
Dear Rahees We are sorry to hear about your negative experience with our business, but upon checking our records, we were unable to find any evidence of your purchase or interaction with our dealership. We take customer feedback seriously and strive to provide excellent service to everyone who comes through our doors. As such, we believe that this review may not be genuine and is possibly a result of a fake account trying to damage our reputation. We take great pride in the reputation we have built over the past 27 years, and we assure you that we would never engage in any unethical practices that would cause such dissatisfaction from our customers. We kindly request that you reach out to us directly if you have any concerns or issues that need to be addressed, as we are always available to assist you. Our team is dedicated to providing the highest level of service to all of our customers, and we would appreciate the opportunity to make things right. Thank you for considering our response, and we hope to have the chance to earn your trust and business in the future.
June 01, 2023
Written By: Dearan D
May 31, 2023
Savannah is a fantastic sale's agent I have dealt with over buying vehicles. Empire Auto Group treats you with respect and kindness. I highly recommend Empire Auto Group for everyone to buy from this dealership 🤙
Written By: Linda F
Thank you for your kind words, Linda. We truly appreciate you taking the time to share your experience. Please accept our warm welcome to the Empire Auto Group family. Whether you're looking to buy a used car, car maintenance, service, or auto finance, we are always a call away. We look forward to serving you again.
