Vernon Dodge Jeep
4607 27 St , Vernon, BC, V1T4Y8
Member since August 17, 2015
4607 27 St Vernon BC V1T4Y8Overall Score
Vernon Dodge Jeep899 Reviews
183Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 19, 2023
Very Disappointed with sales and finance. First Chris and he's manager. I felt so much pressure to buy this truck, they told me that the bank could change their mind and not approve my application the next day. ( I believed them because I was new to Canada , not knowing much and trust them. NEVER DO THAT FIRST BUYERS) then they sent me to the finances. DANA GEROW which is the finance manager told me about this extended warranty. he told me that my truck would be covered for 4 years BUMPER TO BUMPER. so I got the extended warranty. I even ask him specifically about brakes. He told me again. its bumper to bumper. brakes are included. I had my brother and my daughter with me at the time. Today I went to do OIL CHANGE and check the brakes because they told me was recommended to do so. I got a 1,500.00 bill. NO one told or ask about anything when I dropped off the truck or before they did the work. thank God the SERVICE MANAGER was over there and understood my frustration with the LIARS that sold me the extended warranty and gave me a 500,00 discount. Appreciate that. So my point is do not TRUST Chris, he's MANAGER and DANA GEROW. Especially if you are first buyer and new to this amazing country. you guys from dodge Vernon should do BETTER and be TRANSPARENT with your costumers.
Written By: Johnny J
Hello Johnny - first, thank you sincerely for taking the time to provide a review of Vernon Dodge Jeep located in Vernon, BC. We're sorry about your experience and wanted to take a moment to address it. We do not have a Chris in our employ, so it is difficult to secure any feedback in respect to that element of your review but in respect to the Extended Warranty you purchased, like all Warranties in Canada including the basic Factory Warranty that comes with the truck everything is in fact covered on your vehicle. What is not covered on any warranty are maintenance items and this would have been very clearly explained to you both at the time of delivery as well as at your first oil change visit in the Fall of 2022 where you also paid for maintenance. We did speak to the Service Advisor who did confirm that all of the maintenance that was done was in fact discussed with you and approved, as it always will be at Vernon Dodge Jeep, but it is understandable that if you believed that everything including maintenance was no charge that you would be disappointed. We are thankful that the Service Manager took the time to hear your concern and provided a substantial discount for your Service.
July 17, 2023
A huge thank you to Pete from Vernon Dodge Jeep. We knew exactly when we walked in we came to the right place to trade in my 2019 jeep grand Cherokee and our sales guy. Pete did such an incredible job dealing with us lol he made everything stress-free, and would joke with us often, he was very polite a really cared about us hands-down one of the best sales person I’ve dealt with in a long time if you’re looking for a new vehicle, make sure to stop in at Vernon dodge jeep and ask for Pete !!
Written By: William O
Thank you so much for taking the time to provide a review for Vernon Dodge Jeep and your salesperson Peter Byers. Pete is a great choice and always ensures that his clients have fun and are well informed in their purchase process. He would appreciate any referrals for friends and family that also may be in the market and will treat them with the same respect and care he treated you with.
July 13, 2023
We purchased a truck some time ago and never got around to writing a review. Car salesmen don’t exactly have the best reputation, but Kam Randhawa is the exception. Kam is a man of integrity and honesty. We know we can trust him completely and will look to him for future purchases. We have known him for many years as a neighbor and a car salesman.
Written By: Carl P
We're so happy to hear about your experience with Kam; we couldn't agree more with your approximation of him! Thank you for choosing Vernon Dodge Jeep for your vehicle needs Carl.
July 12, 2023
Written By: Bob N
Hi Bob - thank you for your review of Vernon Dodge Jeep. Unfortunately, we have no record of you at all in our database for either Sales, Service or Parts. Could you possibly reach out to our GM at gm@vernondodge.com so that we might understand where your experience fell down and make the necessary improvements? Thank you.
June 26, 2023
Everyone is very friendly and helpful!! Thank you Kam for helping me get into a new truck!
Written By: Jordan L
We really appreciate your kind words Jordan and glad that Kam was able to assist you in the purchase of your new truck! Thank you from everyone at Vernon Dodge Jeep!
June 23, 2023
Awesome service . Always a good crew at the service desk.
Written By: Cj C
We appreciate your positive Review CJ and the trust that you put in our Service Department at Vernon Dodge Jeep.
Very satisfying , was treated with the utmost of respect by Kam Randhawa and Mike Grant Sales Manager .
June 22, 2023
Kam was very honest and direct and knowledgeable about issues with the Jeep Wrangler hpev that I bought . He answered all my questions and treated me like family which I appreciated very much . He has kept the line of communication open in case I have any questions about my new truck , so again a very pleasurable experience dealing with Kam .
Written By: Rae
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June 08, 2023
Bought a new truck from Tim. He took the time to understand my needs and pointed me in the right direction immediately. Great service and the whole process was painless. I would definitely recommend going in and talking to them!
Written By: Darryl S
We're delighted to hear that Tim provided excellent service by understanding your needs and guiding you to the right choice. It's fantastic that the entire process was painless for you. We truly appreciate your recommendation Darryl, and if there's anything else you need, please don't hesitate to reach out. Safe and happy travels in your new truck!
May 12, 2023
They hide prices and try to get a deposit from you without telling you the actual cost which includes add-ons they say they've added. Make sure you ask what the total actual cost is.
Written By: Alex C
Our prices are displayed both online and on the vehicles themselves, completely transparently. Asking what the total actual cost is would be appropriate for any transaction, especially the purchase of a new vehicle. We're not sure how this would warrant a 1 star review but we thank you for your feedback either way.
May 10, 2023
Brought the 2019 jeep charokee for suspension work and new tires plus balance and mount. Very reasonable pricing and informative, professional work. Service was quick and convenient.
Written By: Woogy M
Thank you for sharing your positive experience with us! We strive to provide the best service, and it's great to know that we were able to deliver a quick and convenient experience for you. We hope you enjoy your 2019 Jeep Cherokee!
