Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler1471 Reviews
737Review Ratings Breakdown
Consumer Reviews
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2016 jeep Cherokee repairs & recall
August 10, 2016
The service was excellent I had a slight vibration in the front from the rotors being out of round from factory and the steering wheel was slightly off centre and everything eas taken care of promptly and best of all no charge for the brake service which should'nt be anyway vehicle is new I would buy another vehicle there and recommend laurentian great service overall thank you laurentian Chrysler.. Dan
Written By: DANNY
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Great service
August 10, 2016
My experience at Laurentian has been friendly and professional. From the salesman up to the sales manager. LJ has been very helpful in keeping me up to date with the progress of my truck delivery. I'm a Ford man, but so far with the service experience and the great performance of my new Ram 3500, I will become to be a Dodge man.... Thanks again Paul Gaudreault
Written By: PAUL
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Very easy and pleasant bussiness like deal
August 10, 2016
Van was ready as promised, nicely cleaned and detailed. New tires was a nice touch. Price paid, i felt was fair. No concerns.
Written By: MIKKO
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Curtis went out of his way to answer my concern
August 10, 2016
Curtis went out of his way to answer my question & when he did not know he got it from other source I would deal with him any time.
Written By: LAURIER
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Will not buy another vehicle here, and will be contacting the owner about problems with operation managers.
August 10, 2016
My experience was one i will tell alot of people about because i wouldnt want them to buy a vehicle here. Brad was great at the start and met all of my needs but i felt that after he knew i was buying the vehicle he was to busy to deal with me, when i was there to buy the vehicle it took an hour of me waiting as he was to busy selling another car to someone else so it was a late night in the office that night! And then it took a long time to get phone calls back after the fact or was hard to reach the dealer ship after the purchase! During the purchase Bill on the financial side of things convinced me to buy the protection for the vehicle and made me believe this warranty was " bullet proof " although its not in the fine print! I feel as if i was mislead on what the warranty actually covered. After the fact of buying the vehicle i found damage apearring on both sides of the vehicle from the front tires. Because the tires that come with the jeep are so agressive they throw all the rocks up onto the back fenders the door hinges and the door panels themselves. So after a while i found more then 50 chips on both sides scatterred everywhere. I was to call brad and he helped as much as he could, i also talked to bill and he said the warranty did not cover any of this! So in the end i had to deal with Jason Carriere and Bret Williamson the two gentlemen that run the business. At the start they only wanted to fix the paint on the fenders but only after i could buy the mud flaps out of my own pocket! Which after buying a 56 thousand dollar vehicle, with this "bullet proof" warranty its unfortunate that i would have to buy something to protect my vehicle when its not me damaging it. After arguing and talking to Bret they were able to give me mud flaps and i was satisfied with how they dealt with this. We made an appointment to superior auto for august 3rd! Which was suppose to take 2 days and be ready by thursday evening! I called jason to make sure he sent the mud flaps on august second! After calling superior auto they told me i was only to pick it up friday night and when i went to pick it up the jeep had no mud flaps on it as well as no more decals cause they were taken off the vehicle! Now the jeep does not look the same! After picking it up i had to drive it all weekend without mudflaps because he forgot to send them in, the jeep was now fixed but has more dents on the fenders because the mudflaps were not put on when fixed. After the fact i talked to jason on tuesday when he told me i could bring it in to laurentian for 10 minutes and they would be put on! I send my girlfriend there thinking it would be quick as i was told and it end up being a 50 minute fix and my girlfriend was late for her doctors appointment! When i get home to see the jeep they installed the front mud flaps but not the back so i feel as if there was a misunderstanding there but the jeep looks ridiculous and i would think they would have put on the four flaps for all four tires! All in all my experience was horrible and i would not go back to this dealer for any of my services or concerns! I have also not yet ever been contacted for any maintenance calls or they have never called me to see how anything is going. i have had to call for everything thats gotten done for myself and my jeep! This is very unfortunate cause i was hoping i would be buying a jeep off a dealership that i could have dealt with for life and i wish the dealership would have been there to back me up and help me out.
Written By: JOSEPH
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Great customer service!
August 10, 2016
We travelled 2 hours to Sudbury and were able to purchase a vehicle and take it home the same day! Richard was awesome and very helpful and because of this I would return as a customer!
Written By: MICHELE
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Went over and above to earn my business
August 10, 2016
Salesman was great...management listened and helped make the sale happen. Post sales and the salesman still helps address any questions I have
Written By: JASON
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Very happy so far
August 10, 2016
Love my car, and had great service with the few people we dealt with. I No complaints so far, just very happy with my choice!!
Written By: BRIGITTE
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Amazing
August 09, 2016
Never really been a fan for that specific dealership until I heard it had switched ownership. We gave it a try and we're blown away with the level of attention they gave us from beginning to end.
Written By: ANGEVA
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Recall repairs and additional work
August 09, 2016
July 18 I stopped in to schedule my recall repairs and to schedule additional work on my Dodge Jouney..Remi told me it would be two weeks before he could get me in..Today is Aug. 9 and have not had my car in. On July 29 I emailed Remi to ask about my appointment..He said he has not received the parts for the recall..He asked me if there was anything else that was a concern with the car, I gave him a detailed list of my needs..It is Aug.9 today and I have not heard from anyone..Not good......
Written By: JIM
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