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Crown Mazda

3690 Portage Avenue , Winnipeg, MB, R3K 0Z8

Member since February 25, 2016

3690 Portage Avenue Winnipeg MB R3K 0Z8

Overall Score

4.6

Crown Mazda

1248 Reviews

617
Crown Mazda

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Crown Mazda Crown Mazda
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December 01, 2012

During our dealings with Crown Mazda they were very friendly and welcoming but when it came to getting what we wanted they kept falling short. There were 3 big things that were very disappointing. First was we were told that they found the dark blue Mazda 5 pre-owned that we wanted. They said for sure we could have cruise control and Bluetooth added to the vehicle. So the first big disappointment was when the vehicle arrived it was the wrong color blue from what they told us was coming. lucky for them we were not that picky and we needed a vehicle quickly even though it was not the color we wanted and were told we could have. The second big issue was after we had agreed to take that vehicle and would have cruise and Bluetooth installed we get a phone call and they tell us that the cruise cannot be installed because Mazda has not released a install kit for the 2012 Mazda 5 yet. So that means it could be months before Mazda releases an install kit IF they release one at all. So there is a good chance we could never have cruise on our vehicle. Cruise was an option we really wanted to have and was a major factor in choosing this particular pre-owned vehicle, and now we were let down once again. We ended up taking this vehicle anyway because we did not have the time to start the process over with some other dealership. The last big disappointment I had was after asking a few times to go over an estimate of the final,final cost that we would end up paying including options, warranty, fees, taxes, etc. so that we could get our fiances in order and that we knew what EXACTLY what we had to pay, they told us the final bill would come to $23,000 something. So that is what we expected once we got the bill of sale. So to our surprise on the bill of sale the total cost was over $26,000. Our hearts dropped. we didn't expect over $3000 dollars more than what they had estimated. What was added on top of the price was sales taxes (which we were under the impression was already factored into the price we were quoted), some other fees, and the anti-theft etching. Why were we not told about this. I had asked for and estimate of the absolute final price of this vehicle. Why do you people not mention all this other hidden stuff. So at the end of all this we ended up with a vehicle that was not what we had asked for and not what they had told us we were getting. So my advice to this dealership is to please be honest and upfront when talking Price. Please tell people roughly how much GST, and PST, will be or at least say "PLUS GST PST" when you mention the cost. tell them of the other fees that will be added on when you are talking cost well before they receive the final bill. Also when bringing in vehicles if there are more than of shade of a color know what shade you are bringing in. Don't just assume. My final piece of advice, Know your product and what you can and cannot add to it. 2012 is almost over and if Mazda has not release a cruise install kit for the 2012 model why do you not know this 11 months into the year? I hope this helps, Very Disappointed

Written By: Kevin C

Crown Mazda Crown Mazda
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August 10, 2012

This was my first purchase from Crown Mazda and it was an excellent experience. The customer service I received was great! Tyler and Brendon were very helpful and were able to ensure I was set up properly and knowledgeable about the features of the car so I could drive away safely! It was a pleasure dealing with you both!

Written By: Todd H

Crown Mazda Crown Mazda
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August 10, 2012

This was my first purchase from Crown Mazda and it was an excellent experience. The customer service I received was great! Tyler and Brendon were very helpful and were able to ensure I was set up properly and knowledgeable about the features of the car so I could drive away safely! It was a pleasure dealing with you both!

Written By: Todd H

Crown Mazda Crown Mazda
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June 18, 2012

Just bought a new CX-5. This is my first Mazda purchase, and so far a great one! I felt I received more personalized service from this smaller dealership,compared to larger ones in the past. Brendon Price was my sale's rep. He was very friendly and knowledgeable. In no way did I ever feel pressured to purchase a vehicle. He was always willing to help me through the car buying process when I needed more information. For finances, I worked with both Brian and Tyler. Both were very thorough in their explanations and were extremely helpful in communicating with another dealership I was working with for a lease return. Again no pressure when discussing warranty info, Etc. Thanks again for the great service!

Written By: Lindsay b

Crown Mazda Crown Mazda
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June 18, 2012

Just bought a new CX-5. This is my first Mazda purchase, and so far a great one! I felt I received more personalized service from this smaller dealership,compared to larger ones in the past. Brendon Price was my sale's rep. He was very friendly and knowledgeable. In no way did I ever feel pressured to purchase a vehicle. He was always willing to help me through the car buying process when I needed more information. For finances, I worked with both Brian and Tyler. Both were very thorough in their explanations and were extremely helpful in communicating with another dealership I was working with for a lease return. Again no pressure when discussing warranty info, Etc. Thanks again for the great service!

Written By: Lindsay b

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