Murray Hyundai

Hi Gayle. Thank you so much for the 5 stars!! It pleases us to know you had a great experience with us.

Hi Gayle. Thank you so much for the 5 stars!! It pleases us to know you had a great experience with us.

Hey Nevin! We think so too!! Thank you for taking the time to leave us your review! Super glad to hear you had such a good experience with us. We'll be sure to pass along your kind words to Tony.

Hey Nevin! We think so too!! Thank you for taking the time to leave us your review! Super glad to hear you had such a good experience with us. We'll be sure to pass along your kind words to Tony.

Hello Jung Ho. Thank you for leaving us 5 stars! We greatly appreciate it.

Hello Jung Ho. Thank you for leaving us 5 stars! We greatly appreciate it.

Updated reply as of January 8, 2020 Dear Mr. Gordon, we would like to take this opportunity to address your recent Google and Facebook comments in the order in which you wrote them. Firstly, you mention a problem that you had reported ten times since purchasing your vehicle. To this we would like to state that you requested to have an emblem affixed to your vehicle that was not a factory part specifically made for your particular car. It was brought to your attention that this part (in this case a hood emblem you wished to be affixed to your trunk lid) would need to be modified and that no guarantee could be made that it would not be problematic down the road. Please refer to your signed work order (#280439) where you acknowledged this. As time passed the emblem apparently did not stay affixed and as such the mounting holes were exposed to the elements. You were asked if you wanted this to be repaired, but you declined to do so if it meant you incurring a charge. Secondly, you stated that I asked you to please reconsider your review. I did no such thing. Please see my response to your first Google review from 8 weeks ago as follows; “Hi David. My name is Wade and I'm the Marketing Manager here at Murray Hyundai Winnipeg. We take customer feedback very seriously. If you are so inclined, please message me here or privately via wclisby@murrayhyundai.ca, I would be more than happy to look into any concerns you have.” Thirdly, you express concerns with having to wait 90-120 minutes for a Quick Lube. Unfortunately, we have no control over how many customers are ahead of you prior to your arrival. Like any business, we can get quite busy which can be an inconvenience to some and for that we apologize. We do the best we can to accommodate our customers when we are busy. We also offer the option of booking an appointment as well. You also mention “additional optional” work showing up on your quotes. We make recommendations as per Hyundai Canada to ensure your vehicle performs optimally and adheres to warranty prerequisites as stated within your owners manual. Just to be clear, no additional, unauthorized work was ever performed on your vehicle. Fourthly, you speak of your unfortunate situation with the shuttle service and having to call back when the line dropped during a transfer. Is it possible that when you called back, you misdialed the number which lead to an Atlanta Buick Dealership calling you back? Atlanta’s area code is “404”. This could possibly be the reason for the confusion (since Manitoba has a 204 area code), because our shuttle service has no record of you having left a voicemail with them during this day and time as you state you did. Fifthly, you state that we “don’t seem to care about improving things” (your words). We take all of our customer feedback and concerns seriously and treat them with great importance. Our Customer Satisfaction Index (CSI) score is the highest in the Province and I assure you that we did not achieve this by not listening to our customers concerns and feedback. Lastly, you state that you feel the General Manager and Service Manager should be reading these comments instead of the Marketing Manager. We all have our roles and responsibilities within our company and one of my responsibilities is to monitor our online channels and reply to customer feedback in a timely manner. When customer concerns like these are raised, I can assure you that both our General Manager and Service Manager review them. It was also brought to my attention that on November 7, 2019, as a sign of good will, we did in fact repair the water leak (which was a result of the non-OEM emblem that you requested be affixed to your vehicle). And that on December 23rd, 2019, we ordered a new Hyundai OEM emblem and reattached it to your vehicle (also at no charge to you). At this time Chris, your Service Advisor, asked you if this solved your problems to which you replied “yes”. Please contact us if you would like to chat further.

Hi Max. Thanks for the 4 stars. It means a lot. We'd love to hear what could have made it a 5 star experience for you if ever you are so inclined. Have a great day.

Hi Max. Thanks for the 4 stars. It means a lot. We'd love to hear what could have made it a 5 star experience for you if ever you are so inclined. Have a great day.