Audi West Ottawa
269 W Hunt Club Rd , Nepean, ON, K2E 1A6
Member since August 08, 2016
269 W Hunt Club Rd Nepean ON K2E 1A6Overall Score
Audi West Ottawa1083 Reviews
392Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 19, 2018
Recently purchased a new TT from dealer. David Li is fantastic to deal with and puts a lot of effort to provide top notch client satisfaction. However, this is where the positive experience ends. The finance manager and delivery staff were not helpful and did not want to provide any level of customer service. Calls and emails were not returned and personal breaks were a few notches on the priority level above client service. The delivery wasn't a great experience as well as the car had some imperfections - perhaps a rushed PDI. The management team definitely needs to take a long look at their current state of affairs - if they want to improve in the area of client satisfaction. There is a complacent and perhaps even arrogant culture - which is a big let down as for the price point of the vehicles there are many other great cars from reputable brands to choose from - BMW, Benz, Jaguar, etc. It's my third Audi and given the eroded client service levels, I will definitely explore other luxury car companies for future purchases.
Written By: T T
Hello, Thank you for your review. We are very sorry to hear we did not exceed your expectations during the recent purchase of your new Audi TT. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Audi Mark Motors of Ottawa
July 19, 2018
Recently purchased a new Q8 from the dealership. David Li is fantastic to deal with and puts a lot of effort to provide top notch client satisfaction. It was our fourth car that we bought for them due to the great customer experience and service. Definitely recommend them for purchasing or servicing.
Written By: T T
Hello, Thank you for your review. We are very sorry to hear we did not exceed your expectations during the recent purchase of your new Audi TT. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Audi Mark Motors of Ottawa
July 11, 2018
Written By: Alex F
Hello Alex, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
July 11, 2018
Written By: Alex F
Hello Alex, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
July 09, 2018
Written By: Sarah S
Hello Sarah, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
July 09, 2018
Written By: Sarah S
Hello Sarah, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
Customer Service
July 05, 2018
It's tough to remember the entire experience. Worth noting, I bought my car on April 27th and received this email over 2 months later and this has been the only follow up. My overall feeling leaving the dealer was that they did not appreciate my business and knew they were selling an excellent product that people would buy regardless of customer service. I can't comment on the service department because I haven't dealt with them yet, but I would not buy another car from this dealership. Of note a few things that I remember were: - On the day that I officially bought my car it was raining and the sales rep offered to show me my car and only brought an umbrella for himself and commented on how he should have got me one. - When I picked up the car the delivery specialist interrupted a business phone call and said we have a delivery appointment. These aren't huge issues, but they are highlights of how the experience left me feeling. That I wasn't important and they wanted to get me out quickly. I own a company and the customer experience is everything so I know how important this feedback is and hope this comes across as an opportunity to build a better customer service experience. I am really happy with the car and I would recommend the S5 model to anyone.
Written By: Graeme
Hello Graeme, Thank you for your review. We are very sorry to hear we did not exceed your expectations during the recent purchase of your Audi. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Audi Mark Motors of Ottawa
Related Staff:
July 05, 2018
Best place to get an Audi in Ottawa. Ask for David Li. He is very helpful and it is always a great experience dealing with him.
Written By: Jason A
Hello Jason, Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
July 05, 2018
Written By: jian s
Hello Jian, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
July 05, 2018
Written By: jian s
Hello Jian, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
