Car Canada
5791 Prince of Wales Drive , Ottawa, ON, K0A2T0
Member since November 18, 2016
5791 Prince of Wales Drive Ottawa ON K0A2T0Overall Score
Car Canada182 Reviews
15Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 30, 2018
Written By: kim w
Kim thanks for the 5-star review, sorry we were late getting back to you!
July 27, 2018
No-pressure sales approach, quick & painless buying process, final price was exactly as negotiated and Sam went above & beyond to provide exceptional customer service. She was a delight to deal with and made me want to buy all my vehicles from Car Canada.
Written By: hanlon7054
Hanlon thanks for the 5-star review, sorry we were late getting back to you!
July 27, 2018
No-pressure sales approach, quick & painless buying process, final price was exactly as negotiated and Sam went above & beyond to provide exceptional customer service. She was a delight to deal with and made me want to buy all my vehicles from Car Canada.
Written By: hanlon7054
Hanlon thanks for the 5-star review, sorry we were late getting back to you!
Exceptional Customer Experience
July 27, 2018
Thank you for giving us Sam to work with....she is an absolute delight. So professional and cheerful.......a great experience all around.
Written By: Peter
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Issues with my new van
July 08, 2018
Disappointed in the fact that I have had to bring my van back at least 6 times in less then two months and I'm still having issues. I don't live close and its time consuming and frustrating. Sales wasnt so great but service dept has been amazing.
Written By: SABRINA
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Fantastic experience
July 06, 2018
Attention to my wants and budget without pressure. Great follow up and guidance. Sales team and management made me feel at home
Written By: VIJAY
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June 20, 2018
They sell cars/trucks.
Written By: Marge S
Marge yes we do! Thanks for the review!
June 20, 2018
They sell cars/trucks.
Written By: Marge S
Marge yes we do! Thanks for the review!
Busy - met many staff members - all of whom provided services in a timely manner
May 28, 2018
I attended the dealership with the intent of purchasing a specific vehicle. It was available and after a test drive, I settle in for the paper work. All was provided in a professional manner and with terms with which I was compliant. Options (i.e. extended warranty and electronic rust prevention) work provided but offered and forced. I did take the extended warranty package. I was introduced to four or five people in rapid succession, remembering primarily Ray and Samantha. Overall a pleasant experience and, so far, an excellent purchase. I hope to be a repeat customer within a year or two.
Written By: HARRY
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May 28, 2018
Aaron was a pleasure to deal with. Update: April 2022 Warning: avoid this dealership -particularly the service department- at all costs! I purchased my 2015 Jeep Cherokee Trailhawk from Car Canada in April 2018. My sales experience with Aaron was excellent. My Jeep came with a 'complimentary' lifetime (unlimited kilometer) powertrain warranty, which was without question the number one selling feature for this vehicle. The only condition for the warranty was that I have all oil changes and tire rotations completed at a Myers service centre. After 2 years of driving 40 minutes each way to have this basic service completed - which I could have easily done myself for less than 30% of the cost, in less time than it took me to drive one-way to the stealership - my Jeep required a $4,000 powertrain repair. To my surprise, I am informed that my warranty was void due to a missed tire rotation and a missed air filter change. When I argued that all the service had been performed by the dealership as required, I was informed that the warranty was performed by a third party, therefore it was out of their hands. Unacceptable! Every service interval indicated a required tire rotation, and I had never been informed of a necessary air filter replacement. The service department either did not perform the tire rotation as required, or they did not document it - neither of which was my problem. I had proof of purchase to show that I had changed the air filter myself. Car Canada paid for the $4,000 repair after a lengthy and frustrating battle. One week later, I received a recall notice for the part they replaced - but they ignored my request to be reimbursed for the $200 deductible I had agreed to, and I was still left with a void warranty for future powertrain issues. Fast forward to this spring: I began to have multiple electronic issues with my powertrain modules. After repeatedly bringing my Jeep to the dealership for diagnosis, and receiving outrageous quotes for unnecessary repairs ($1300 for an abs module that mysteriously began to work perfectly after 2 days, for example) I finally had enough and sold the Jeep (at a major loss) in order to buy a Toyota Tundra from another vendor. RUN AWAY FROM THIS BUSINESS AND DON'T LOOK BACK!
Written By: Lord D
Donald thanks for the 5-star review, sorry we were late getting back to you!
