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August 15, 2019
I bought the truck on Monday and had it in my driveway on Wednesday thanks to Colin Baird my salesman. He new everything about the truck and made the buying process effortless.
Written By: Wayne
May 15, 2019
"Truly went the extra mile, gained a customer for life. ;)" - netminder32 I have been going to Windsor Chrysler for the regular service on our family's Jeeps, most of which were originally purchased at Motor City Chrysler. (If you're curious about why we will NEVER deal with Motor City again you can read my review there) Always received top notch service at Windsor Chrysler. Recently we had purchased a used 2015 Grand Cherokee Summit Diesel from Finch Chrysler in London as there were no low km diesels available locally. Having heard about the exceptional fuel economy, thought I'd try a diesel. Well I had it for one week when the check engine light came on with a diesel exhaust fluid (DEF) warning. First I called Finch Chrysler, they said its probably nothing call your local dealer. I called Windsor Chrysler and received an appointment that week. Once it was in the shop, they stated they would have to clear the codes and do a drive test to evaluate the problem with the DEF system. They were able to shuttle me to the rental car site and set me up with a rental G.C. while mine was being serviced. The service department was fantastic at keeping me updated on their findings. It turned out there was a major problem with the wiring harness as someone had tried to repair it previously and had butchered the factory harness. After a period of time in the shop and starting to question the future reliability of the diesel I decided to talk to the sales department about possibly trading it back in and getting a new (trouble free) version of the Grand Cherokee with a much more reliable gasoline motor. I had been in the rental a couple weeks. It was a base model Laredo with a 3.6L and I found myself quite pleased with the fuel economy and really enjoying it. So I read some reviews and compared the G.C. models available online to figure out what I really wanted. I was introduced to Jim Papa and he became our sales rep. I explained my situation and told him I would like trade in our diesel which was currently in the service shop for a new 2019 Grand Cherokee Limited X. He worked out a deal for us which was more than fair, more than I would have expected, and gained a new customer for life in the process. Jim was easy to deal with, answered all our questions and stayed in contact throughout the deal. Truly went the extra mile! I couldn't have been happier with everyone involved. From the service I've always received here, to the deal Jim was able to put together for us, to the peace of mind of having a reliable new family vehicle. Kudos to Windsor Chrysler. They could have easily taken advantage of the situation of having a customer with a broken down vehicle and lowballed the trade in. Instead they stepped up and gave us top dollar on the trade. Repaired our trade in vehicle properly with a brand new wiring harness from front to back not a hack job like the other dealership. And worked hard to get us into a vehicle we'd be comfortable with for years to come. I would not hesitate to HIGHLY recommend Jim Papa and Windsor Chrysler to anyone in the market for a new car! Thank You All!
Written By: Mike B