Bytek Automobiles Inc. VW

April 27, 2018

02/01/2018 I went in to look at a VW Jetta trendline + 2017 in white. I test drove a 2017 VW Jetta Wolfsburg Edition and was told I’d have leather the same leather steering wheel and I could turn the traction control on/off with the steering wheel. He made me sign the papers that same day for the car to assure id have the 0% interest rate. 05/01/2018 I go to pickup my car and realize they had put the DIRTY SUMMER TIRES ON THE BRAND NEW SEATS and IN THE BRAND NEW TRUNK, everything was dirty. Please also take in consideration that it’s the first time I see the car and It arrives dirty and 45mins late for the pickup. Not only does it arrive 45mins late for pickup and that the seats are dirty, the internet sales manager Andrew Qualding puts the tires directly on my brand new bumper and scratches the paint. The general sales manager, Andrew Crowe, told me it was normal for his employees to try and help their customers by scratching their paint. I was clearly unhappy with the situation and i obligated them to do a full interior detail on the car. Andrew Qualding wanted to settle an agreement outside in -35 degree weather and I had to obligate him once again to settle business in a professional manner inside his office and not in the freezing cold. I was finally given Serge Scrivener’s contact information (General detail manager for Bytek VW and Taylor Creek VW) to schedule a date and time for a full interior detailing. 11/01/2018 At this point I had already scheduled my detailing for the above date. I was told 3 times that I wouldn’t be getting a loaner or rental even when the Internet sales manager Andrew Qualding had assured me I’d be getting a loaner. Thus I had to complain 3 times to actually get the loaner I rightfully deserved. Upon getting to the dealership I get told once again they don’t have loaners or rentals for me, but then after complaining again, by a magical surprise, a rental is a available when I tell them I had already pre-arranged appointments in Ottawa. Enterprise comes to pick me up and I finally get a rental car. After going to my appointments I start the rental car and the parking brake was stuck on, I was given a rental with a faulty parking break. To make matters worsen, it was 6:00 I had to pick up my car from the dealer at 6:30 and I was waiting for CAA to come pick up their faulty car. I ended being able fix it by releasing the parking break and cancel then had to cancel CAA. I finally get to the dealer to pick up my car and to my surprise, IT WAS STILL DIRTY! The rear carpet still had stains in them from the dripping tire they had put on the seat. Worst detailing shop I have ever brought my car to, the carpet stains are still present in my brand new car. Not so much brand new after all... Take note that all this happened because the service workers at Bytek could not put bags on my summers tires and got the rear seat, trunk and rear carpet dirty when changing over my tires. 15/01/2018 Car alarm goes off whenever no one is around and the horn function stopped working 2 weeks after buying the car. The panic button also doesn’t work. Their customer service representative told me it was normal to have a brand new car with problems. And that it sometimes happens to brand new cars. 18/04/2018 On this date I get an email from Derrick, saying nothing can be done regarding my seats and carpets still being dirty after sending 4-5 emails and calling them after every email. I have been patiently waiting for an answer for over 3 months and am now told that I can call the General Manager for any concerns. I finally call the General manager again, Andrew Crowe, who tells me Derrik was never in contact with him for this issue and that he thought it had been settled a while back (3 months ago). Horrible customer service, miscommunication, I’m assuming doing it right the first time is your goal but you guys have definitely not achieved it yet, at least not with me.

Written By: Jean-Michel R

April 26, 2018

Written By: sylvie g

April 26, 2018

Written By: sylvie g

April 24, 2018

Easy place to buy your car.

Written By: babalola s

April 24, 2018

Easy place to buy your car.

Written By: babalola s

April 24, 2018

Written By: Shawn F

April 24, 2018

Written By: Shawn F

April 17, 2018

The guys at the body shop lost my claim/photos for body warranty. Had to go back for another round of photos. My experience talking to salesmen there isn't great either. I generally get the answers I need but it's not a great experience

Written By: Prhannator !

April 14, 2018

Written By: Chris S

April 14, 2018

Written By: Chris S