Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler794 Reviews
740Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 28, 2021
Very pleased with the process. The receptionist was pleasant, friendly, and professional. The sales person was very understanding of my requests and went the extra mile to satisfy them. The finance dept was extremely helpful with financing as well as sealing the deal.
Written By: Clayton L
Clayton, thank you very much for taking the time to share your experience with us from start to finish! We hope to see you soon.
April 28, 2021
Written By: Tara P
We appreciate you takin the time to leave us a 5 star review, Tara!!
April 28, 2021
Rikki is very honest and communicates with customer in a timely fashion. I will only deal with her as she is very trust worthy. 😊
Written By: Brad G
Brad, we are happy to see this review! Thank you for sharing your experience with Rikki!!
April 28, 2021
Written By: Julia R
Julia, thank you for taking the time to leave us an awesome 5 star!
Not good!
April 28, 2021
Left 4 messages! After oil change was told my vehicle needs repairs and asked for details and quote by email. No return call! Horrible service lately. Been a customer for years ...
Written By: GARY
Gary, we apologize for the misunderstanding with the missed phone calls. We have spoken with Rikki who has confirmed she had spoken with you regarding this situation. If there are any further questions or concerns, please reach out to our Service Manager, Amy at 705-566-8400.
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April 28, 2021
Written By: Bob B
Thank you for the 5 star review, Bob!!
April 20, 2021
extremely unsatisfied with the service manager.
Written By: Randy W
Randy, we are sorry to hear your frustration. For any further questions or concerns, please reach out to our General Manager, Jason at 705-566-8400 to further discuss your experience .
April 20, 2021
Ricky and Curtis were very friendly and courteous and helped me keep my repairs to an affordable cost. At the same time they were able to identify things that could be done now and some repairs that I could put off and pay for at a later date. My only helpful tip to Laurentian Chrysler is to do a 360° video or camera capture scan of the vehicle as it comes in. And when suggesting repairs, show pictures or video of broken links, loose support control arms and discoveries the mechanics make to the clients. Join the 21st century and be more interactive with your clients. It would go along way in helping to show the problems once under the hood or below the vehicle.
Written By: Seth W
Seth, we really appreciate you taking the time to share your feedback and experience with our Service team. We are glad to hear that Ricky & Curtis were able to best help you out with your vehicle. Thank you very much!
Tires
April 07, 2021
I’m glad I hadn’t had an appointment for my vehicle I simply dropped off two tires and rims for a tire swap at 9am I received a call back at 4:40 that they were ready. I can understand that you might be busy,but when a customer is in for service that would only take an hour and that’s an exaggeration and receives a call 7 hrs & 45min later. That’s not good service! This has nothing to do with the service agent,this falls on shop manager What’s the point in making an appointment early !
Written By: DARREN A
Darren, we are sorry to hear about your experience. We have spoken with our Service Manager & Advisor who have confirmed they had spoke with you regarding leaving your vehicle for the day at time of drop-off. We apologize for the misunderstanding. For any further questions or concerns, please reach out to our Service Manager, Amy at 705-566-8400.
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My 4th truck from Laurentian
April 07, 2021
This is my 4th truck I’ve bought at Laurentian and i am always 100% satisfied with the attention to detail and service !! Great work and service!
Written By: TERRY J
Terry, thank you very much for your continuous loyalty. We hope you love your new truck and hope to see you soon. We appreciate it!
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