Finch Chrysler

July 23, 2019

I purchased a Jeep Compass from this dealership Jan 2 2017. One month later I returned for my first visit to service for a leaking sunroof. I have been to this dealership no less then 8 times over the last 2.5 years to rectify the issue. I have been told everything from - you left it open - to its not leaking there is no problem. Each time I have been told it is my responsibility to get to and from the dealership for warranty work. If there is no leak, or your not able to diagnose the problem why is the water pouring out of the overhead lights onto myself and my passenger? I have been treated rudely and disrespectfully. The amount of human error on part of the dealership to fix this problem is ridiculous, missing bolts and improper placement of the sunroof leading to subsequent visits is unacceptable. This last time finally it was decided to replace the sunroof assembly, all the while the sales manager suggest that I trade it in to purchase something new. BEWARE buying a used vehicle as I am sure they pass off problem vehicles to unsuspecting victims. This time when I got my Jeep back I was given the paper work and the keys with out explanation of what was all done, and told to go find my vehicle around the side someplace. Thanks a lot. My Jeep was returned with no gas when it had at least a 1/4 tank, the sunroof is covered in white lines and dirty fingerprints, the sun blocker is dirty with black marks, and the water that was flowing all over the radio and console area was left to leave water marks. I asked for a call back from the service manger today, and have yet to receive a call. To make a long story short, do yourself a favor and purchase and service your vehicle elsewhere. Maybe rethink Jeep while your at it.

Written By: Lindsay

July 21, 2019

Bought truck here...Not very good at service afterwards. Will not buy again from here

Written By: Jeremy L

July 21, 2019

Bought truck here...Not very good at service afterwards. Will not buy again from here

Written By: Jeremy L

July 17, 2019

These guys are great very recommended

Written By: Tom B

July 17, 2019

These guys are great very recommended

Written By: Tom B

July 14, 2019

Love the service and great people

Written By: chris G

July 12, 2019

I was visiting my daughter at work at the end of the day, and while we were talking on the lot Marc came out and greeted us. He was very friendly, professional and we chatted for a bit about the cars at Finch Chrysler. He made us feel welcome and at ease, which is very important to us. Even though we're buying somewhere else, we would definitely recommend Marc to our friends!

Written By: Sergey L

July 12, 2019

I was visiting my daughter at work at the end of the day, and while we were talking on the lot Marc came out and greeted us. He was very friendly, professional and we chatted for a bit about the cars at Finch Chrysler. He made us feel welcome and at ease, which is very important to us. Even though we're buying somewhere else, we would definitely recommend Marc to our friends!

Written By: Sergey L

July 02, 2019

Went there for a problem with my jeep, had an appointment, waited to talk to someone that was busy talking to a customer about his kitchen renovations and showing her pics, when he decided to look after me, they took pics of my jeep frame underneath, and said they would get back to me regarding if they would replace the rusted frame that was 3 months over the call back time on it, now its 7 months later, and I haven't heard a word from this dealership, well I hope the the staff member that was taking up my time showing a customer his kitchen reno, got his kitchen done.

Written By: Janice M

July 02, 2019

Went there for a problem with my jeep, had an appointment, waited to talk to someone that was busy talking to a customer about his kitchen renovations and showing her pics, when he decided to look after me, they took pics of my jeep frame underneath, and said they would get back to me regarding if they would replace the rusted frame that was 3 months over the call back time on it, now its 7 months later, and I haven't heard a word from this dealership, well I hope the the staff member that was taking up my time showing a customer his kitchen reno, got his kitchen done.

Written By: Janice M