Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1521 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 03, 2021
Made an appointment came on the date and time my appointment was for and was told that there is nothing in the system in regards to an appointment, then they agreed to do the oil change and have been sitting here for 2 hours and counting. Wow the list goes on about the issues iv had since dealing with Empire auto unfortunately.
Written By: Julian N
May 29, 2021
Professional, courteous and knowledgeable from start to finish. If you want a fair deal this is the place. I am very pleased and thankful to Empire Auto Group👍
Written By: Fred B
May 28, 2021
Nicole was amazing and explained everything in great detail. I feel like the buying process was rather rushed I was not shown any cars or even offered to test drive the car I bought.
Written By: Michelle N
May 27, 2021
I recently purchased a truck on trade in here. I was walked through the process, and matched with exactly what I was looking for. I received a fair value for my trade in, and purchased at a fair rate as well. Osman was excellent. 5 out of 5 for communication, service, etc. He went above and beyond, and made this experience a positive one. I will highly recommend to anyone looking for a vehicle to visit Empire Auto first... and they have three locations in London, so you don't need to go far no matter where you live in the area. All in all, I'm happy, I am satisfied, and I will be going back to them for my next purchase. Cheers!
Written By: Cory B
May 27, 2021
Worst experience ever this company is scam!
Written By: Mohammed J
Hi Mohammed, Unfortunately we can't find you in any of our systems or in any of our appointment books. Which means we never dealt with you or sold you a vehicle, so you could of never had a "bad" experience with us. We will be assuming that this review is a FAKE review based on hatred of a trustworthy company. Us as a local company that has been around for over 25 years strive on our genuine and honest reputation keeping us reputable within our community as you can see in our previous reviews. We strive on our reviews and previous clientele as our back bones in helping us supply our community with vehicles for years and years to come. So if you have anything else to say please call us at 519-659-0888 and ask to speak to either Sami Or Nick so we can figure your Issues out.
May 26, 2021
Empire auto group east is a awesome dealership nicole and Shawn are awesome sales people
Written By: Bryan A
Hey Bryan! We're glad to hear you had a great experience with us. Enjoy your new Dodge Grand Caravan and welcome to the Empire family! We look forward to seeing you in the future.
May 26, 2021
Buying a truck online has been a nightmare. Communication was great at first but once the papers are signed it stops. I was sent a list of features that the truck was supposed to have and on that list was a remote starter and when they delivered the truck all I received was a spare key but no remote fob. Pretty hard to remotely start the truck with no remote. I contacted them non stop and they said they would look into it. Nothing. Communication sucks. I would definitely not recommend these guys cause once the papers are signed your screwed.
Written By: Ron L
May 25, 2021
Hesham helped me find the perfect vehicle at the right price, will recommened empire to my familty and friends!
Written By: waled d
Hey Walid! We're glad to hear you had a great experience with us. Enjoy your new Dodge Journey and welcome to the Empire family! We look forward to seeing you in the future.
May 25, 2021
Great people to work with.The manager was exceptional. Thank you all at Empire autos,London.
Written By: Princewill E
May 22, 2021
This is my second time getting a vehicle from empire auto and I have to say the second time around was way better. Shawn and Nicole were amazing. Very communicative, kept me in the loop the whole time and explained everything to me through the whole process.
Written By: Samantha L
