863 Erie Street , Stratford, ON, N5A 6S4
Member since April 02, 2015
863 Erie Street Stratford ON N5A 6S4555 Reviews
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July 07, 2018
I purchased a 2018 Kia Sedona van with 9,000kms a few months ago from Hudsons Kia and have not had a good experience. The rear quarter panel at the bottom of the sliding doors bulges out therefore causing stones to chip off all the paint including the plastic shield guard that has been put there to protect it. At first I thought it was very poor design Kia had made but then started to notice the chip marks are all over. They are on the hood, all along the sides even on the roof. Kia wanted to replace the shield guard but the paint is so badly chipped and is starting to rust i told them that was not going to fix the paint or rust. We bought the van with under 10,000 km. We reported the problem almost right away. The day we picked the van up they had had cleaned the van which is how we noticed the plastic guard looked damaged so they promised to replace it at our first oil change. When we got home it was obvious they had already touched up some of the paint with pen paint so we told them that too. By the time it was time to get the oil change the paint was chipped so badly it was even starting to rust so I told them I wanted that fixed before they put the new shield protectors on. Then Kia took pictures sent it to kia warranty and told us they don't cover stone chips. The thing is this Kia van had still less then 13,000km it should never have hundreds of stone chips. There is something very wrong! I took the van to a body shop for a second opinion, they were blown away that a 2018 van with less then 13,000 kms would have rust and so many stone chips everywhere. The body shop guy told me he wouldn't even want to touch it because he would need to strip the whole van down completely incase its the primer and no one would want to pay him the amount of money needed to do that. So he called the Kia dealer and told them that they would be better off giving me a new van then to try and fix this one. So Kia took it to their own body shop and again told us they don't cover stone chips and touched it up with pen paint which looks ridiculous and even more obvious now. Everyone who sees what this van is doing can clearly see that its not normal, but so far no one can help us because apparently there is only one guy who works for all the Kia dealers in all of Southern Ontario who needs to look at it and and determine whether this is a paint defect or not. First I was told he would be in the area beginning of June, then end of June, now he has had a Surgery and it probably won't be till end of July now.
Written By: Jake
There are no staff members associated with this review.
May 03, 2018
Steve was a pleasure to deal with and wasn't pushy,Deal was done in one day which has never happened in all the years of buying cars.
Written By: mike
There are no staff members associated with this review.
April 04, 2018
I had excellent service at Stratford Kia. I went to 3 dealers in the tri cities..and Nick won out with his a non aggressive, calm demeanor. He always returned my calls promptly and I am very please with my purchase. I recommend if you're looking for a new or used vehicle , try here first. You don't be disappointed.
Written By: Niekitah
There are no staff members associated with this review.
March 05, 2018
Steve and everyone at the dealership were kind, friendly and kind. They were nice enough to go the extra mile and drive our car to our location since we live far from their location. Thank you, Steve!
Written By: Ioannis
March 05, 2018
It was an easy and no pressure experience with the salesperson John, and even beyond that I found all the staff I encountered pleasant, including Susie who endured my endless questions on the extended warranty and the Kia Protect warranty (which I highly recommend). Overall a top notch team and dealership!
Written By: Kurtis
March 04, 2018
We bought a 2018 kia sedona. Our salesman John was amazing throughout the whole process. The van took a lot longer to show up than originally thought 3weeks!!!! John quickly got us a loaner to use until it arrived. He always communicted well and kept us in the loop.
Written By: Elesha
March 03, 2018
I love my new Kia An very happy I got it at Hudsons Stratford . They are great an I really like the great service they give me . I am never disappointed the staff are always friendly An very attentive to detail . I would recommend them to anyone
Written By: Tamera
March 03, 2018
I love my new Kia An very happy I got it at Hudsons Stratford . They are great an I really like the great service they give me . I am never disappointed the staff are always friendly An very attentive to detail . I would recommend them to anyone
Written By: Tamera