Finch Chrysler
590 Wharncliffe Rd S , London, ON, N6J2N4
Member since February 27, 2019
590 Wharncliffe Rd S London ON N6J2N4Overall Score
Finch Chrysler1799 Reviews
389Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 07, 2019
The sales experience was sub-par at best for a company we had no dealings with let alone a company we were spending well over $100,000 at in the course of just 2 years. Our return was not incentivized whatsoever. Had we of known this we would have happily gone to a dealer closer to our house. We had noticed a problem with our new Jeep staying is second gear. My wife took it in for a service appointment and voiced her concerns. The service department told her it was fine. I had it out just yesterday and when making a left hand turn the shifter just popped out of gear and I had no acceleration. Luckily I reacted quickly as this has become the norm for the Jeep. This is totally unacceptable for a new vehicle with less than 10K km on it. I am very unimpressed that the dealer would shrug off such a glaring safety concern. Overall we are very disappointed.
Written By: RR D
I’m truly sorry you had such a negative and confusing experience with us. I assure you it was not our intention, as our team usually strives to deliver an outstanding experience and communicate very clearly. I would love the opportunity to speak with you directly so that I can fully understand your issue and make amends. Please contact me at mbeernink@seefinchfirst.com at your earliest convenience. - Mike Beernink, Managing Partner
January 31, 2019
Thank you Mike Johnson for going above and beyond to help my wife with a broken wiper during a snow storm. It’s nice to know we can count on you in urgent situations like this one.
Written By: Dan M
Thank you for sharing, Dan! We're just happy we could help your wife out during a stressful time! If there's anything we can do for you in the future, please let us know!
January 27, 2019
Absolutely amazing customer service! They treat you with respect and work with and for you to get a vehicle that you can be proud to own.
Written By: Paul F
Thank you, Paul! We're so happy that we lived up to your expectations and that you had a great purchase with us! Enjoy your vehicle!
January 27, 2019
Absolutely amazing customer service! They treat you with respect and work with and for you to get a vehicle that you can be proud to own.
Written By: Paul F
Thank you, Paul! We're so happy that we lived up to your expectations and that you had a great purchase with us! Enjoy your vehicle!
January 23, 2019
Extremely difficult to get ahold of a service advisor to find out what is happening with your vehicle. No one answers the phone and always goes to voicemail. If you happen to get ahold of someone they have no clue what is going on. There is never any notes on the file in the system. If a service advisor happens to be sick no one takes over their appointments and it just sits on their desk. Every time I have used the service department I had have an issue with either the warranty coverage, communication, length of time, and/or wrong parts ordered. If it wasn't for having an extended warranty and my vehicle bought through Finch, I would not be bringing my vehicles to this location. Very disappointed in the professionalism of this location.
Written By: Shayna M
Hi Shayna! I was very disappointed to learn about the experiences you've been having at our dealership. It was never our intention to provide less than excellent service to you, and I am extremely sorry that it happened. I am grateful for your valuable feedback and will personally address it with my team to make sure that we improve for the future. If you wish to discuss your experience further, please don't hesitate to contact me directly at mbeernink@seefinchfirst.com. - Mike Beernink, Managing Partner’
January 23, 2019
Extremely difficult to get ahold of a service advisor to find out what is happening with your vehicle. No one answers the phone and always goes to voicemail. If you happen to get ahold of someone they have no clue what is going on. There is never any notes on the file in the system. If a service advisor happens to be sick no one takes over their appointments and it just sits on their desk. Every time I have used the service department I had have an issue with either the warranty coverage, communication, length of time, and/or wrong parts ordered. If it wasn't for having an extended warranty and my vehicle bought through Finch, I would not be bringing my vehicles to this location. Very disappointed in the professionalism of this location.
Written By: Shayna M
Hi Shayna! I was very disappointed to learn about the experiences you've been having at our dealership. It was never our intention to provide less than excellent service to you, and I am extremely sorry that it happened. I am grateful for your valuable feedback and will personally address it with my team to make sure that we improve for the future. If you wish to discuss your experience further, please don't hesitate to contact me directly at mbeernink@seefinchfirst.com. - Mike Beernink, Managing Partner’
January 15, 2019
Written By: Ezz F
Thank you, Ezz! We appreciate your 5-star review!
January 15, 2019
Written By: Ezz F
Thank you, Ezz! We appreciate your 5-star review!
January 13, 2019
Written By: John S
Thank you for the rating, John! If there's anything we can improve for your next visit, please don't hesitate to let us know!
January 13, 2019
Written By: John S
Thank you for the rating, John! If there's anything we can improve for your next visit, please don't hesitate to let us know!
