WNCCGM Auto Ltd. o/a Nurse Chevrolet Cadillac

April 13, 2017

BODY SHOP REVIEW - I was recommended by a friend (also a former Nurse employee) to take my car there for repairs following an accident. Everything started out fine. The estimator took pictures, notes of the damage and set me up with a rental car and dealt with my insurance company directly. The repairs were said to take about 1 - 2 weeks as they'd need to order some of the parts. It was delayed about an extra 1.5 weeks because they were sent the wrong parts and one of the parts was also not in good condition. They requested to have a better conditioned replaced; that's great. (Their story. But didn't bother me as they coordinated an extension of the rental car for me). Time comes for me to pick up my car. I came on my way home from work just before their closing time and didn't get a chance to Thank the estimator for all her help. On my way home I noticed my headliner was pulled down and hanging low in certain areas. First thing the next morning I called the estimator who asked me to bring my car back. I brought my car back right away. The estimator said she'd take care of it and got me a rental car I could use until fixed. The estimator tried to locate a replacement headliner, but none were available. It would have to be repaired or replaced by an upholstery shop. She contacted my insurance company to try to get them to cover costs for repair. Obviously, the insurance would not cover this repair as it was not from my accident or part of their repair estimate. This is workmanship problem of their shop. That afternoon, the estimator called me to come back to the shop to pick up my car. There is nothing further they can do. I came to the shop, again just before closing. The estimator was not there. I called and emailed asking for a resolution, but was told there is nothing they can do. The repair would not be covered. She spoke to the technician who now says he never touched the headliner. And she spoke with their upholstery specialist who said it was probably because it's an older car (2007), that is just dropped; maybe because of recent heat. However, from showing my friend (who again, used to work at the shop) can see it was tampered with and must have been pulled down when they needed to replace the hatchback trunk lid. They needed to pull down the liner to expose the wiring connections and bolts to remove/replace the hatch. My friend even tried speaking with the manager. He said he would look into it. Upon numerous follow-ups, they still refused to pay for any repairs. Now I'm stuck with this headliner problem that if I want fixed, need to now pay out of my own pockets. It amazes me how they would take my car back after reporting the problem, give me a rental, clearly making me feel they understand the problem and will fix it. But when a replacement part cannot be located and my insurance company will not cover any repair cost, it is no longer their problem. Please beware of bringing your car to their body shop or any body shop. I want to share my experience to help others in the future. Take your own pictures (outside AND inside), so you can prove what condition you dropped your vehicle off vs. how it looks when you pick it up. Hopefully, no one else is left with this same experience I had.

Written By: Neil P

March 31, 2017

Blair and Shawn really helped me out with buying my car. Thank you for amazing service!

Written By: Volodymyr V

March 31, 2017

Blair and Shawn really helped me out with buying my car. Thank you for amazing service!

Written By: Volodymyr V

March 25, 2017

Highly recommend Nurse Chevrolet to everyone, great staff, they explain everything so you understand, and they make sure your setup with everything before you leave big shout out to blair Walters, and Kaitlyn Keeler

Written By: Jared M

March 24, 2017

Nurse Chevrolet was outstanding. They were welcoming, respected what I wanted in the car and provided support throughout the process. Their staff was friendly and as excited about my car purchase as I was. Brett was accommodating in setting up appointments to discuss options and also accommodating me when I dropped in unexpectantly. Outstanding team and facilities! Can't be more happy with my purchase and the team that helped me.

Written By: Samantha P

March 24, 2017

Nurse Chevrolet was outstanding. They were welcoming, respected what I wanted in the car and provided support throughout the process. Their staff was friendly and as excited about my car purchase as I was. Brett was accommodating in setting up appointments to discuss options and also accommodating me when I dropped in unexpectantly. Outstanding team and facilities! Can't be more happy with my purchase and the team that helped me.

Written By: Samantha P