Audi West Ottawa
269 W Hunt Club Rd , Nepean, ON, K2E 1A6
Member since August 08, 2016
269 W Hunt Club Rd Nepean ON K2E 1A6Overall Score
Audi West Ottawa1200 Reviews
400Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 05, 2020
We didn’t have a good experience here. We arrived at the time of our appointment but the sales rep was busy with another customer (understandable) so went to nissan next door and spent a lot of time seeing their new models. By the time we came back it was nearly closing time so the sales rep wasn’t really in the mood to accommodate us for a few minutes but somehow did so out of compulsion. Anyway that’s not the sad part and we were partly wrong here. The next week we went to the other audi in town as that was close to home and we learnt that since we are new in the country we would have to put 25% down on a new car. So i called back the sales rep in audi west and tried enquiring about it but he was in no mood to accommodate us. He gave us all sorts of reasons and was trying to arm-twist us into making a booking before even checking how much we would have to put down initially. He said ‘the finance lady is very busy today so I can’t do much’. We went to Volvo and they understood our situation and talked to our bank themselves to get a very low downpayment agreed. Only when the finances were acceptable to us did we order. They were polite and friendly at each stage in the volvo dealership. We really liked the audi Q3 but we ended up not buying it because of bad customer experience. If you have customers from different backgrounds, try not to judge them by the looks on whether they can afford something or not. We felt we were treated differently than ‘other’ customers.
Written By: anil g
Thank you for sharing your feedback from your most recent visits. We are really sorry and apologize that it was not a great experience, and that we lost a customer. We have followed up with the sales teams regarding your experience as this is not regular practice at the stores. If you wanted the opportunity to discuss more please reach out to either one of the General Managers at the stores. Francois Guimont at 613-723-1221 Audi West Ottawa or Nick Rajewski at 613-749-5941 at Audi Ottawa. Again, we are really sorry.
November 05, 2020
We didn’t have a good experience here. We arrived at the time of our appointment but the sales rep was busy with another customer (understandable) so went to nissan next door and spent a lot of time seeing their new models. By the time we came back it was nearly closing time so the sales rep wasn’t really in the mood to accommodate us for a few minutes but somehow did so out of compulsion. Anyway that’s not the sad part and we were partly wrong here. The next week we went to the other audi in town as that was close to home and we learnt that since we are new in the country we would have to put 25% down on a new car. So i called back the sales rep in audi west and tried enquiring about it but he was in no mood to accommodate us. He gave us all sorts of reasons and was trying to arm-twist us into making a booking before even checking how much we would have to put down initially. He said ‘the finance lady is very busy today so I can’t do much’. We went to Volvo and they understood our situation and talked to our bank themselves to get a very low downpayment agreed. Only when the finances were acceptable to us did we order. They were polite and friendly at each stage in the volvo dealership. We really liked the audi Q3 but we ended up not buying it because of bad customer experience. If you have customers from different backgrounds, try not to judge them by the looks on whether they can afford something or not. We felt we were treated differently than ‘other’ customers.
Written By: anil g
Thank you for sharing your feedback from your most recent visits. We are really sorry and apologize that it was not a great experience, and that we lost a customer. We have followed up with the sales teams regarding your experience as this is not regular practice at the stores. If you wanted the opportunity to discuss more please reach out to either one of the General Managers at the stores. Francois Guimont at 613-723-1221 Audi West Ottawa or Nick Rajewski at 613-749-5941 at Audi Ottawa. Again, we are really sorry.
October 29, 2020
Written By: Kevin W
Thank you for the 5-star review! We really like feedback from our customers, especially when they are with stars. Thank you for sharing!
October 29, 2020
Written By: Kevin W
Thank you for the 5-star review! We really like feedback from our customers, especially when they are with stars. Thank you for sharing!
October 20, 2020
Thank you mark for the best customer service one could ask for
Written By: justin p
Thank you for the 5-star review! We are really happy to hear that this experience was exceptional and that Mark and the team at Audi West Ottawa made your visit easy. Thank you for sharing!
October 20, 2020
Thank you mark for the best customer service one could ask for
Written By: justin p
Thank you for the 5-star review! We are really happy to hear that this experience was exceptional and that Mark and the team at Audi West Ottawa made your visit easy. Thank you for sharing!
October 07, 2020
I have dealt with Audi West for a few years now and everyone I dealt with have been extremely professional and courteous. It is clear the ownership and management are dedicated to their customer's buying experience. The demo room is awesome and the service department has state of the art diagnostic equipment. The ability to surround oneself by key people is paramount to success. Clearly they mastered this aspect of business. Unsurpassed in Ottawa.
Written By: Roch B
Thank you for the 5-star review! The team are proud to be able to offer a high level of service to our customers and future customers. We are really happy that we made you feel good about your buying experience and that the service team makes you feel at home. Thank you for sharing!
October 03, 2020
I thought that since people were so nice I would make sure their bosses knew. This changed when Jeff showed me around and it seemed every employee we met had done something to help make picking up our new vehicle as enjoyable as it was. Far too many people for me to list without leaving someone off. So if management wants to know who all where involved please check with Jeff Broughton as he is the only one to know which of his fellow employees I could have listed. Thanks to all Audi West Ottawa staff for making the process enjoyable.
Written By: Frank B
Thank you for the 5-star review! We love to hear about our customer experiences at the store and appreciate you sharing your most recent. Jeff and the team take a lot of pride in making sure that every customer is completely satisfied and that the overall experience is smooth, friendly and easy. Welcome to the family!
October 03, 2020
I thought that since people were so nice I would make sure their bosses knew. This changed when Jeff showed me around and it seemed every employee we met had done something to help make picking up our new vehicle as enjoyable as it was. Far too many people for me to list without leaving someone off. So if management wants to know who all where involved please check with Jeff Broughton as he is the only one to know which of his fellow employees I could have listed. Thanks to all Audi West Ottawa staff for making the process enjoyable.
Written By: Frank B
Thank you for the 5-star review! We love to hear about our customer experiences at the store and appreciate you sharing your most recent. Jeff and the team take a lot of pride in making sure that every customer is completely satisfied and that the overall experience is smooth, friendly and easy. Welcome to the family!
September 24, 2020
Written By: L N
Thank you for the 5-star review! We always appreciate hearing from our customers on any feedback that will make us better. Thank you and stay safe!
