Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1497 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 01, 2020
Shawn Uz was extremely helpful and very comfortable to deal with ! He was genuine and even helped me get my interest rate down from my previous loan . I would high recommend him to anyone who is looking for a vehicle . Thanks Shawn
Written By: Kim L
Hi Kim, Thank you for taking the time to leave us a review! We are so happy to hear that you had a wonderful experience at our dealership and with Shawn! We strive to make everyone who walks through our doors feel welcomed and at home. We pride ourselves on being able to meet all of our customers individual needs and for offering extremely flexible and diverse financing options! Thank you for recommending us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 27, 2020
Empire is amazing..all the staff are extremely friendly and make you feel at home as soon as you walk in. Got a great rate on an awesome new vehicle. Couldn't be happier. Thanks everyone.
Written By: Jess D
Hi Jess, Thank you for taking the time to leave us a review! We are so happy to hear that you had a wonderful experience at our dealership! We strive to make everyone who walks through our doors feel welcomed and at home. Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 26, 2020
Written By: Tylor C
Hi Tylor, Thank you so much for taking time to leave us a review! We are thrilled that you had a great experience at our dealership! We strive to make sure everyone who walks through our doors feels welcomed and taken care of and walks away with their dream car! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 25, 2020
USELESS AND RUDE STAFF. MANY phone calls, emails no one ever calls back. (WELL before covid). Left on hold 3 times for more than 1/2 hour. RUDE staff, was told "we have this coming in next week call back" same song and dance for over 2 months. Would email, call NO response Went elsewhere . USELESS dealer RESPONSE : Maybe that is because I used ANOTHER EMAIL. Your sales staff are USELESS. Read again what I said! Completely useless unless you are buying a 20 plus grand car.
Written By: Lynne
Hello Lizzy, Thank you for your feedback, we value every customer review, whether it is good or bad. We attempted to find your customer information in our database, and we were unable to locate you. If you would kindly like to contact the owner Nick, he would very much appreciate an opportunity to discuss this matter further with you, and we hope to resolve any concerns you may have as soon as possible. We very much look forward to hearing from you at your earliest convenience. Our contact number is (519) 659-0888 We look forward to speaking with you, and hope we can resolved your question.
July 22, 2020
Fraudsters
Written By: Jayden S
Hello Jayden, Thank you for your feedback, we greatly value all our customers and will always strive to do our best to resolve any issues! I am proud to state that our 4.7 star rating is a testimony to our quality service, and therefore, I am sure we can help clear address your concerns! We attempted to find your customer information in our database, and we were unable to locate you. Please give us a call at 519 659 0888 and ask to speak to Hanan at Customer Relations, she would very much appreciate an opportunity to discuss this matter further with you, and we hope to resolve any concerns you may have as soon as possible. We very much look forward to hearing from you at your earliest convenience.
July 22, 2020
Written By: Tracey-Ann O
Hi Trace-Ann, Thank you so much for taking time to leave us a review! We are thrilled that you had a great experience at our dealership! We strive to make sure everyone who walks through our doors feels welcomed and taken care of and walks away with their dream car! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 22, 2020
Written By: Tracey-Ann O
Hi Trace-Ann, Thank you so much for taking time to leave us a review! We are thrilled that you had a great experience at our dealership! We strive to make sure everyone who walks through our doors feels welcomed and taken care of and walks away with their dream car! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 22, 2020
Written By: Tracey-Ann O
Hi Trace-Ann, Thank you so much for taking time to leave us a review! We are thrilled that you had a great experience at our dealership! We strive to make sure everyone who walks through our doors feels welcomed and taken care of and walks away with their dream car! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
A little mix up
July 22, 2020
4 years ago I purchased the truck from Empire Auto. Recently I had money come out of my account that was taken by Empire Auto Group. I contacted Sami and he very quickly read snow to the bank to resolve the situation. As I am away from home I really appreciate that they took the matter seriously. The bank had given them incorrect information resulting in money being withdrawn from my account. I have seen a ton of bad reviews but from my personal experience I have never had an issue in dealing with anyone from Empire Auto Group. I will be back again shortly for a new truck.
Written By: Michael
Related Staff:
There are no staff members associated with this review.
July 20, 2020
Excellent Experience. Dealt with Nour and Sammy; they were both very accommodating, friendly and professional. Would definitely recommend; and will be buying more work vans from here also (and personal vehicles:).
Written By: ACE S
Hi there, Thank you so much for taking time to leave us a review! Nour and Sammy are delighted to hear that you were enjoyed the service you received with us! Our hard-working and dedicated team here at Empire East are extremely committed to their customers, and will do everything that they can do to make your customer journey as smooth and fulfilling as possible. Each customer is a valued member of the Empire family, and our team will work hard to provide you with your dream car that suits your needs and lifestyle! Thank you for recommending us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! We look forward to working with you again! Welcome to the Empire Auto Group Family!
