Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1360 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 01, 2017
They told me I needed to change the dsg fluid in my car with a traditional automatic but aside from that, the parts dept isn't bad, sales folk seem alright. Can't remember her name but the one who seems like she's running the show in the service dept is good, knows what she's doing.
Written By: Justin S
We appreciate your feedback, Justin!
February 01, 2017
They told me I needed to change the dsg fluid in my car with a traditional automatic but aside from that, the parts dept isn't bad, sales folk seem alright. Can't remember her name but the one who seems like she's running the show in the service dept is good, knows what she's doing.
Written By: Justin S
We appreciate your feedback, Justin!
January 07, 2017
The staff here, including the sales consultant JD Brown and the sales manager, made my car buying experience one of the easiest and most pleasurable I've ever experienced. The process, from test drive through price discussion to closing was very casual, easy and laid back. Other car brands and dealers I've dealt with in the past made the negotiation process annoying and awkward. These guys delivered on every level!
Written By: Stephen B
Thanks so much for the feedback, Stephen! All the best with your new VW!
January 07, 2017
The staff here, including the sales consultant JD Brown and the sales manager, made my car buying experience one of the easiest and most pleasurable I've ever experienced. The process, from test drive through price discussion to closing was very casual, easy and laid back. Other car brands and dealers I've dealt with in the past made the negotiation process annoying and awkward. These guys delivered on every level!
Written By: Stephen B
Thanks so much for the feedback, Stephen! All the best with your new VW!
December 25, 2016
I am currently looking for a volkswagon GTI and I came upon this dealership via Google searches for Ottawa Dealers. After reading the reviews pertaining to this dealership In have some concerns. What is worse than the poor reviews is the lip service reply from the business itself. I find it interesting that despite having many of their customers contact information they did not call them but simply put it the usual "call us and maybe we can help". How about when a customer spends anywhere up to 40K for a volkswagon and has a poor experience YOU call the customer and make it right......vs posting a piece on the Google review to try and mask the issue. There are far too many complaints in these reviews pertaining to customer service and over charging. I am headed to Hunt Club Volkswagen as suggested in many of these posts.
Written By: kevin j
Thanks for your feedback, Kevin. We do try to contact clients when we can; however, sometimes we cannot confirm the client's identity from their account name on Google. We are not attempting to mask any issue here, and will do our best to resolve our client's concerns. Enjoy your car search, (buying a new GTI should be fun!)and please feel free to come by the dealership "in person" to see if we can help with a GTI. We have several sales agents who have owned and are very enthusiastic about GTI's, so rest assured that all your questions will be answered! Please actually come by the dealership and give us an opportunity!
December 25, 2016
I am currently looking for a volkswagon GTI and I came upon this dealership via Google searches for Ottawa Dealers. After reading the reviews pertaining to this dealership In have some concerns. What is worse than the poor reviews is the lip service reply from the business itself. I find it interesting that despite having many of their customers contact information they did not call them but simply put it the usual "call us and maybe we can help". How about when a customer spends anywhere up to 40K for a volkswagon and has a poor experience YOU call the customer and make it right......vs posting a piece on the Google review to try and mask the issue. There are far too many complaints in these reviews pertaining to customer service and over charging. I am headed to Hunt Club Volkswagen as suggested in many of these posts.
Written By: kevin j
Thanks for your feedback, Kevin. We do try to contact clients when we can; however, sometimes we cannot confirm the client's identity from their account name on Google. We are not attempting to mask any issue here, and will do our best to resolve our client's concerns. Enjoy your car search, (buying a new GTI should be fun!)and please feel free to come by the dealership "in person" to see if we can help with a GTI. We have several sales agents who have owned and are very enthusiastic about GTI's, so rest assured that all your questions will be answered! Please actually come by the dealership and give us an opportunity!
December 10, 2016
Just purchased a new Tiguan from David Vaughan. Good car, good price, great Salesperson... can't ask for anything more!
Written By: Jean-Claude G
Thanks for the kind words, Jean-Claude! Enjoy your Tiguan!
December 10, 2016
Just purchased a new Tiguan from David Vaughan. Good car, good price, great Salesperson... can't ask for anything more!
Written By: Jean-Claude G
Thanks for the kind words, Jean-Claude! Enjoy your Tiguan!
December 10, 2016
Written By: Michael K
I'm sorry about your one star rating, Michael. Please let us know what we can have done differently, whether it was in our sales, service, parts, or collision repair centre!
November 30, 2016
I'd like to say unfriendly service but in reality they didn't even acknowledge our presence in the showroom and we ended up leaving and going to a different VW dealer because of the service.
Written By: Jared D
Thank you for your feedback, Jared. We do require a little more information to address your concerns. We generally give a customer a bit of time to get comfortable in the showroom before checking in to see if they would like a sales representative to help them. Also, our Reception area is in the centre of the showroom, and will always find you a sales representative immediately. And, depending on when you came by, it is possible that staff was occupied with other clients. We are sorry that we did not meet your expectations, and please feel free to contact Andy, our sales manager, if you would like to open up more of a dialogue.
