Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
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Great people, very poor communication.
August 09, 2017
First off, I want to say that the people that work at Murray Hyundai are fantastic - super friendly, informative, empathetic, and helpful. Second, I want to say that my past experiences have been great with no real concerns. My past experience was unfortunate and if it had been my first experience ever working with Murray Hyundai, I would've been very hesitant to use them again as it was incredibly frustrating. In April, I brought my car in to get the air conditioning checked (as it wasn't working at all) and an ongoing issue where my car tends to either have the check engine light pop on or simply struggle to shift gears when driving for a few hours after getting a car wash. It had been in before with no technician figuring out what was wrong with the vehicle. it remains unresolved. Specific to the air conditioning, I booked the appointment and that was the primary concern. When I showed up, i was told the air conditioning could not be tested because the machine needed was not working and hadn't been working since before I booked my appointment. Both issues went unresolved that day. I was told they would contact me next week when the machine was in. After 2 weeks, I hadn't heard back and called again. I was told the machine was still not in but that it would be in within a week and they would contact me either way (whether the machine was in or not) then. Again, after 2 weeks I had not heard anything and had to call back. I was then told that the machine was still not in but they knew for sure it would be in by a certain date 2 weeks later. Again, I was told that I would be called when the machine was in and that I wouldn't have to return a call to them until they were ready to get my car checked. After 3 weeks, I again called - only to be told that the machine had been in for a while already. My appointment was booked. We also agreed to get an oil change, air filter, etc. done at the same time. When my car was brought in, I got a phone call towards the end of the day saying that they wouldn't have time to look at my air conditioning, but would get my other work taken care of. I explained that the priority had to be air conditioning (it was now mid-July, so this had been a 3 month process). The technician was very empathetic and made the air conditioning a priority. Unfortunately, the part needed was back ordered and would be in within a couple of weeks. On August 1, my car was in, and the air conditioning was finally fixed. Again, the people have been fantastic - I have no problems with any of the individuals who I was in contact with who were very friendly, helpful, supportive. But, the lack of communication between departments booking appointments without the necessary machinery, failing to call back customers who were left in limbo, failing to come up with a timely fix (i.e.: at least sending me to another garage and covering the cost of the fix as my car was under warranty at the time, which is the ONLY reason I didn't go elsewhere) were significant disappointments for me as a customer who has loved my Hyundai Elantra and loved working with Murray Hyundai in the past. I continue to have an issue where my car acts quite strange when it goes through a car wash (particularly when there's an undercarriage wash), and my warranty expires in February 2018. I have brought my car in many times, only for the problem to be undiagnosed. While I don't want any deals or freebies as a result of my experience, I would just like there to be better communication with customers and between different departments so that something like this doesn't occur again. I am also hopeful that my current issue can be prioritized as it has been ongoing and often dismissed by technicians because they can't find anything wrong with the vehicle.
Written By: Damon
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Evan Hoger
View ProfileGreat service personnel!
August 09, 2017
service personel are knowledgeable from start and end of the whole transaction. 20 mins is different from 1.5hrs wait time tho....
Written By: Brendon
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Your Friends at Murray Hyundai
View Profilefirst time buying new vehicle.
August 09, 2017
Very knowledgeable and helpful.. Walked me thru everything and answered all my questions. Didn't try and push stuff on me I didn't want.
Written By: Mike
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Tony Dang
View ProfilePoor scheduling and lots of delays
August 09, 2017
I was given an 8 a.m. appointment to drop my car off for two recall checks. I arrived just before 8 and had to wait 45 minutse to leave my car. Begs the quesiton why a 8:00 appointment. I called at 3 as I had not heard and was told my car was going to be looked at soon. Again, why the 8:00 appointment. I finally left work at 6 to go pick it up having not heard it was ready. I was told it was ready when I arrived and it would be brought around. 20 minutes later, no car. I went back in to be told they forgot me. Lots of waiting for two checks I was told take less than an hour. It you have an appointment, honour it.
Written By: Cathy
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Your Friends at Murray Hyundai
View Profile
August 09, 2017
Written By: Michelle B
August 09, 2017
Written By: Michelle B
Love the car despite the mediocre customer service
August 09, 2017
From start to finish the customer service experience was mediocre. While everyone individually are lovely, the process was a nightmare with at least one lie being told. We went in to buy a new family vehicle, driving over 200 kms to see if we wanted the used vehicle. We waited for an email response to our request to make an appointment but none came. Upon arrival, we took the car for a test ride and decided it was the car for us. I asked for the process to be with just one person but it was a minimum of three. We then proceeded to spend 5 hours in an office waiting for paperwork to be completed. When it was comfirmed it would be another hour, we took our 3 week old to her grandparents with the promise of a shuttle to pick us up in the hour. An hour goes by, no shuttle. We call and are informed it will arrive in 10 minutes. No shuttle... Another hour later my husband calls to inform them we will walk away unless this process is completed. 10 minutes later a shuttle arrives. When we get back to the dealer, the paperwork is still not ready. We finally are out by 8:30pm after arriving at 1:00pm to test drive. When we arrive back home at 11:30, we realise they have left off the cover plate for the hitch. One week later the satellite radio stops working. (We called the satellite company and reset it many ways over many days, weeks and months and it has never worked again) I would in a heartbeat recommend the car which has been reliable to drive, but really cannot make any further recommandations. After being lied to about a pick up time, we have been left wondering what else we were lied to about in the entire process. We will not purchase from here again.
Written By: Michelle
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Awesome
August 09, 2017
Purchasing my vehicle and trying to find my vehicle was enjoyable and fun. Salesperson was awesome and helpful. I'm happy with my purchase
Written By: Kim
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August 09, 2017
Good purchasing experience. Staff are nice and knowledgeable.
Written By: Haiyun G
August 09, 2017
Good purchasing experience. Staff are nice and knowledgeable.
Written By: Haiyun G
