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Jackson's Toyota

181 Mapleview Dr W , Barrie , ON, L4N9E8

Member since February 18, 2014

181 Mapleview Dr W Barrie ON L4N9E8

Overall Score

4.4

Jackson's Toyota

3995 Reviews

1885
Jackson's Toyota

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Jackson's Toyota Jackson's Toyota

Screwed

February 17, 2021

Told my 2010 Tacoma possible needed a few thousand dollars work. Asked for an appraisal, told my truck was worth 1000 on trade in. Next day,contacted by a friend of a employee of Toyota who wanted to buy my truck, and felt 7500 was a fair asking value. You tell me, are they scamming/ screwing customers???

Written By: KATHLEEN

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Jackson's Toyota Jackson's Toyota
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February 16, 2021

Been a long time customer (15+ years) and when looking for our new vehicles, Jeff and the staff at Jackson's were there to extend the service and support we have come to know and appreciate! Thank you for making our investment an exciting, easy, and stress-free experience. Grateful!

Written By: Don G

Jackson's Toyota responded on March 04, 2021

Hi Don, Thank you for the review

Jackson's Toyota Jackson's Toyota

The guy handling the appointment was excellent. No problem there at all however

February 14, 2021

It takes a lot of effort to make these appointments happen. We dropped the car the night before etc I wasn't expecting to pay $75 and have nothing done to the car? It comes across as a money grab which leaves a bad taste for future business. What really bothers us is that the drivers side mirror is broken and there was no mention of it? If the appointment is for a once over checkup not detailing the broken mirror makes us feel like things were obviously missed.

Written By: ERIC

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Jackson's Toyota Jackson's Toyota

Fantastic team member, he kept me up to date on my vehicles progress. Thank you!

February 14, 2021

Oil change, rubber replaced on wiper blades and recall for fuel pump, easy process for COVID practices, friendly team members over the phone with continual updates. Thank you :0)

Written By: ROBIN

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February 13, 2021

Written By: Irene S

Jackson's Toyota responded on March 04, 2021

Hi Irene, Thank you for the rating

Jackson's Toyota Jackson's Toyota

Everything went smoothly!

February 13, 2021

I brought the car in for a recall. In addition I had the oil changed and the alignment adjusted. You provided Uber rides for me. As mentioned earlier everything went smoothly. The only snag was my doing. I left my Visa card by mistake. When I realized that I called the dealership but it was already closed. I left a message and the amazing young lady at the desk called me just minutes after 8 a.m. the next day to inform me that the Visa card was there. I Very much appreciated the prompt reply.

Written By: SHARON

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Jackson's Toyota Jackson's Toyota
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February 12, 2021

Do not buy any cars from the sales ANDREY BLACK, what a disgusting sales I have never ever met in my lives!!!!

Written By: Tea A

Jackson's Toyota Jackson's Toyota
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February 12, 2021

Written By: Deanna F

Jackson's Toyota responded on March 04, 2021

Hi Deanna, Thank you for the rating

Jackson's Toyota Jackson's Toyota

Dirty during a pandemic and costly service, felt like I was being taken

February 11, 2021

Firstly the no contact service screen was covered in a bumpy spill and the washroom tv screen was splattered with spots. Disgusting considering we are in the middle of a pandemic. Service was quoted at $64.95 then it was indicated the alignment being off and would cost another $129.00. This occurred within less than 15 of having my vehicle brought in for service. I asked for a printout of the alignment report and a postage size printout was shown to me, which was indecipherable. Then I was told my brakes were paper thin on the front and it would cost me in total over $1500 to do the work before taxes. I felt like I was being taken. Also I had to wait in the waiting room for over 3.5 hours to have my vehicle serviced during a Stay at Home Order, which was risky to my health. My vehicle is 2018 Highlander which cost me over $200 for my last maintenance six months ago. I bought my vehicle brand new from Jackson Toyota, where I have been a customer for over 12 years, and the maintenance costs are outrageous. I am highly disappointed in Jackson Toyota and Toyota in general if this is what is reasonable for maintenance during a pandemic where I rarely take my car out of my driveway.

Written By: TERESA

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February 10, 2021

Horrible experience, and extremely rascist staff. Brent our sales man made promised you couldnt keep just to sell another vechicle off the lot. Before receiving our car it was dirty and wasnt even "detailed" like he said they would. Our keys were out of battery and we had to change them. Before getting the car one would aspect that all fluids are load and topped off... WRONG at automatch and jackson toyota they only carrry about getting your money. We had to top off transmission fluid and the brake fluid. Brent has also not mentioned AT ALL that out car had a rip in the back, and he was arguing that thats the customers duty to bring forward. Everyone in the whole building was extremely rasicm at the old guy in the corner office wanted us to leave and making hand signs to brent to wrapp up our conversation when we were still deciding. But overall I highly suggest you dont come here to buy a car, it better if you spend your money at a dealership that actually care about the customer.

Written By: Surnet M

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