Oxford Dodge Chrysler (1992) Ltd.

Dear Jaclyn, We were of course sorry to hear you had a less-than satisfactory experience at Oxford Dodge. Over the years we have provided service to many thousands of satisfied customers, and have been fortunate to have never really had issues with employee theft of a customer’s property. We did conduct an internal investigation into the allegations as we mentioned to you during our conversations. These types of investigations are very sensitive from a legal standpoint with respect to our employees and we did our best to find an answer for you, and appreciate your patience while we went through that process. Although in the end we could not uncover any wrongdoing, we nonetheless offered you compensation for your missing phone. This was provided in the form of a cheque and was presented to your representative when he arrived at our premises but was subsequently refused, even though the amount of the cheque was at the high end of your valuation for the missing phone. Again, please accept our apologies and if there is anything else we can please don’t hesitate to contact us. We value all our customers equally and strive to provide them all with outstanding products and services. Tom Delaney - General Manager ps. The cheque is still waiting for you at reception if you change your mind.