Henley Honda

March 19, 2021

Sounds like a highly lucrative service dept with a joint alliance with the technicians to keep the customer suffering. Prove me wrong. I repeat. ****CUSTOMERS SUFFERING**** Take a look at their reply, re wording my own personal review. To any readers I suggest reviewing this company on the better business bureaus site to ensure they are in compliance with the Ontario regulations . If I go there I’m sure every loop hole and run around will be given by these flakes.

Written By: rascles

Henley Honda responded on March 23, 2021

Hi Rascles, you are right in that we try our best to run a lucrative business. We want to be here for a long time looking after our staff and customers. We think you may have made a mistake and typed the word 'suffering' instead of 'smiling'. Have an amazing day! Update: We don't have you in our system and it appears you've taken it upon yourself to review us for a reason unknown to us. You'll note that we have more than a thousand happy customers who have reviewed our dealership and we have no knowledge where you would have learned our team are "flakes" as you call us. We won't engage further, we are busy working hard for our clients and ensuring they are safe on the road and thrilled with their Hondas.

March 18, 2021

Written By: Sofia B

March 14, 2021

3 reasons you shouldn’t go there: 1. I made an appointment on their website for oil change, summer tire change, and recall inspection on March 2. I called them on March 3 to confirm. The guy said all of these 3 are successfully scheduled. I arrived on March 5 with my tires however the receptionist told me I only made an appointment for recall inspection. They didn’t have the records of the appointment for my oil change and summer tire change and I had to make another appointment for oil change and summer tires they could not do anything to solve this problem. I left work half day earlier to come here but I only got one thing done. My time and my half day income got wasted. 2. After the recall inspection they told me I had to change a lot of things of my car. I take care of my car all the time I knew my car was in great condition. I felt that they were just selling me what I do not need so I refused. Then I went to another place for oil change and summer tires. The other place did a general inspection. They said none of them needed to be changed. This proved Henley Honda lied to me for money. 3. After I left my car at Henley Honda I immediately received a cellphone message saying Henley Honda has a customer who is looking to buy exactly the same car I have. If I want to sell my car to them they will buy it. This means that the Henley Honda service department had already sent my personal information to their marketing department without my permission. I haven’t seen any dealer who is keen to money like Henley Honda. This made me uncomfortable. My conclusion: Henley Honda is not responsible. When they make mistakes u r the one who takes the consequences. Henley Honda likes money very much and they do not mind to lie. The Henley Honda service department shares their information with their selling department. Once they get ur personal information everybody can access to it. I guess after my review Henley Honda will leave an explanation or excuse. It might be like “please contact us for a solution.” I will surely change my one star review if their mistakes are corrected. However if this review is still here it means the problems are not solved.

Written By: Mio

Henley Honda responded on March 17, 2021

Hi Mio, This is a really disappointing review to see, we will concisely summarize the situation in fact to provide some further explanation. If you'd like to better understand the circumstance, we are happy to discuss on the phone or in person, again. 1. We understand your Honda Fit had a recall that needed to be inspected as the first step to determine if the part needed to be replaced. When it was determined that it did need to be replaced we had to then order it specifically according to your VIN# as the part allocation is controlled by Honda Canada; this is not in our control. We understand on the first visit your summer tires were supposed to be changed but did not get done, as we were going to see you again in a few days to install the recall part, we apologized and offered to take care of this service at that time. We offered a reduced discounted fee because of the delay, however the vehicle needed to return regardless. 2. The recommendations we had for your vehicle were simply maintenance tasks that we didn't have on record that were outstanding in our system; you explained you had that service done elsewhere and we did not pursue the scheduled maintenance. 3. Dan in our sales department saw your car in our service bay, the dealership is one facility and our team is collaborative and friendly, they engage with one another. He had a client who was in the market for a car just like your Fit, and so he reached out to see if you were thinking about selling your vehicle. We use a CRM at the dealership, the logo from that CRM may have been what bothered you, but it was just Dan, a really nice guy who runs our New Cars division at the dealership. Nothing funny happening, no sharing of data or information, it is all one business. If you need to discuss in further detail, please reach out. You're right, we do want to add clarity to your comments and we do want you to reach out if you have any further concerns; all of this has been explained, already. Contact me directly if you'd like to talk: Shamil, 905-934-3379

March 09, 2021

I recently purchased an SUV. Great customer service. Joe and Todd helped me through the process and were a pleasure to work with. Both very knowledgeable and super friendly guys. It was a great experience! Thanks!!!

Written By: Heather C

March 01, 2021

Written By: Gerry F

March 01, 2021

This review is long overdue. A few months back I was looking for a vehicle for the upcoming winter. I decided I wanted a Honda CRV. So I went to Henley Honda. I was greeted at the receptionist and was later introduced to Brayden. Brayden made me feel first as a friend before a salesman. He is the hallmark of what businesses in general should strive for. Creating genuine rapport. I love my 2020 Honda CRV! Thank you!

Written By: MONDO K

February 24, 2021

Bought our 2022 Honda Odyssey today in red! Beautiful! We are so pleased with how the process went! Big shout out to Brayden for helping us and showing us all the fun new features! Brayden is easy to deal with and very helpful. He made the experience a great one! Thanks to Todd as well for making it seamless! Two great employees! Highly recommend dealing with Henley Honda! Thanks guys!

Written By: Kim H

February 20, 2021

Bought a Civic Hatchback from another non-Honda dealer, and Todd was fantastic, working with the other dealer to get me set up with Honda Warranty. Everyone was super friendly and helpful! Definitely coming back here for my next Honda purchase!

Written By: Liam C

February 18, 2021

So happy with their service and staff was very nice and genuine. Thank you very much!!

Written By: Cheryl O

February 16, 2021

Written By: Michael W

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