Roy Nichols Motors Ltd
2728 Courtice Rd , Courtice, ON, L1E2M7
Member since March 07, 2014
2728 Courtice Rd Courtice ON L1E2M7Overall Score
Roy Nichols Motors Ltd1446 Reviews
241Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 10, 2024
Really impressive customer service. Stephen was friendly and helpful. The service department at Roy Nichols is efficient and reliable. They follow through on exactly what they said they were going to do, and were forthcoming with pricing. Really impressed, I won’t be taking my car anywhere else for service. Thanks again!
Written By: Will
We aim to provide great service and we love to hear when we've succeeded. Stephen is an asset to our team at Roy Nichols Motors as he has proven yet again. Thank you for letting us know about your experience!
May 09, 2024
Absolutely great.
Written By: Linda W
Thank you for your five star review Linda!
May 08, 2024
Thank you so much for the great job the Roy Nicols collision centre did after my vehicle was hit in a parking lot. Wonderful staff and a pleasure to work with.
Written By: Carol R
Thank you for letting us know about your recent collision centre experience! I will pass on the kudos to the collision centre staff!
May 04, 2024
Written By: Ethen A
Thank you for your 5 stars!
May 03, 2024
Fantastic service from start to finish! They were fantastic to deal with and I would definitely use them again. Thank you Daniel and Laurie for your outstanding Customer Service ❤️
Written By: Lisa E
So pleased to hear that your collision centre experience was a positive one! Thank you for letting us know how pleased you were with Daniel and Lorrie! :)
May 01, 2024
Arrangements work perfectly..and the maintenance tech was awesome to deal with.. I believe her name was Kyndal
Written By: terri t
Thank you for your review. We are so pleased to hear that your experience was a good one! We will pass on the kudos to Kyndal!
April 30, 2024
Customer service desk at the appointment desk was terrible. Employee was rude and arrogant. Even after seeing they made the mistake, no apology given. I go out of my way to tell everyone how terrible the dealership is. Will never go back
Written By: Andrew V
Thank you for your review. We are sorry you had a bad experience. We will use your feedback to help us do better!
April 29, 2024
Arrived and checked in at the scheduled time for a N/C oil change. I was prepared to wait but service advisor indicated the vehicle would be ready by noon, so I left to return home. Shortly after an hour I got a phone call saying my vehicle was ready. Appreciated the quick service and status update. Arrived at the dealership and went to the service cashier to pay for the requested service. Oil change and recall were done at no charge, the 4 wheel tire rotation cost me $40, yet the advertised price on the TV screen displays showed, "from $34.95". I questioned my service advisor and the service manager about the difference and they said that was General Motors price, and their price was $40. It's too bad that they didn't stand behind their advertising price, and if you're heading to Nichols take a look at their advertised prices for scheduled maintenance. Because the overall experience was very exceptable.
Written By: Ralph M
Thank you for taking the time to leave a review. Since the advertised price states "from $34.95" your vehicle model may not have qualified for the minimum price but regardless, the advertising does sound misleading. We will be updating our advertised price to line up with our dealership pricing. Thank you for bringing this matter to our attention. We apologize for the confusion and hope to see you again!
April 29, 2024
One of the best experiences ive had buying a truck. everything was seamless, answered all my questions, everything done quickly, would definitely recommend guy and Roy Nichols
Written By: Dan W
Thank you for your five star review! We are so pleased that your sales experience with Guy was a great one!
April 28, 2024
Unfortunately, I have nothing positive to say about this dealership. Aside from an understandable delay in a back ordered part, dealing with their 2 Service Advisors (Lisa & Steve) was nothing but frustrating. Even their Shuttle driver is creepy to deal with. To actually get through to them was impossible. When I did leave a message (x3) about my vehicle breaking down, Steve NEVER called me back. Anytime I dealt with Lisa, she seemed annoyed or irritated, very rarely friendly. I had several issues with my SUV, each time I had to deal with it, I was left more frustrated. When I did try and express my concerns, no one seemed to care. They just blew me off. That is why that since this final issue was fixed, I have been using Mills Motors in Oshawa. Amazing service, friendly and knowledgeable staff & they never talk down to me.
Written By: Sarah G
It's unfortunate that your recent service experience left you feeling frustrated. Our clients normally have positive things to say about our service advisors and shuttle drivers. It's unfortunate that your experience was out of the norm for us. We pride ourselves on delivering exceptional service! Thank you for your feedback.
