Roy Nichols Motors Ltd

April 27, 2024

Good work, no complaints 👌

Written By: William M

Roy Nichols Motors Ltd responded on April 30, 2024

Thank you for five stars and taking the time to leave a review!

April 27, 2024

I’m done coming here. I keep giving them the benefit of the doubt and keep getting upsold in the service department. All I needed was a simple seasonal tire change and an oil change. Was told I would get a free check on something with the tire change…ok and then to keep everything current to have brakes checked. Fine since the one was free I said okay. Guess what with that check they then told me I need all the breaks replaced. $699 per end. I’m sitting in the waiting room frustrated and crying a bit. Would my husband get the same treatment. Am I a good mark because I’m female. Last time I brought my tire in to be fixed and lo and behold I was told I needed a whole replacement instead of a repair. Tire, rim, the whole shebang. It wasn’t too far to the edge it was on the tread. I’m not even convinced they gave me a new one that time. Looked like a repair to me. When will we be done with this type of upselling and deceit. My dad warns me every time I come here not to get sucked into everything they say I’ll need and every time I believe they are there to help….every single time I get upsold. If you want to feel taken advantage of, this is your place to spend your money.#roynicholsmotors #donotcomehere #buyatoyota

Written By: Heather M

Roy Nichols Motors Ltd responded on April 30, 2024

Thank you for your feedback. It's unfortunate that you are unhappy with your recent service experience. Your service advisor, Lisa stated that she offered to take you into the shop to physically show you the brakes on your vehicle. It is our responsibility to advise our customers of potential issues and inform them of recommended service. It's unfortunate that you saw this as anything other than the professional service it was.

April 25, 2024

Guy was a pleasure to deal with. Great doing business with him.

Written By: Twinful

Roy Nichols Motors Ltd responded on April 30, 2024

Thank you for letting us know about your sales experience with Guy. So pleased to hear it was a great one!

April 19, 2024

Purchased a vehicle from Guy at Roy Nichols. Very nice person. He was attentive , responded to all my questions as soon as he could and worked hard to make sure I was satisfied. Great customer service. Thank you , Guy.

Written By: David M