Wheaton Chevrolet
260 Albert St N , Regina, SK, S4R 3C1
Member since June 29, 2016
260 Albert St N Regina SK S4R 3C1Overall Score
Wheaton Chevrolet1830 Reviews
871Review Ratings Breakdown
Consumer Reviews
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Worst Service Ever, and cost me over 3000
December 03, 2016
Really - 1 star is the minimum? That's not right. ZERO stars is my rating. 2005 GMC Envoy was experiencing a whining/moaning noise, only while in A4WD or 4Hi and mostly while decelerating. Researched symptoms and came up with possible issues including Transfer Case Fluid and Front Differential Fluid. Had those changed (this is important!). When the problem didn't go away, I took it to Wheaton. They 'definitely heard the noise' and diagnosed it as failed front diff. bearings. The Service Advisor let me know and I told them to proceed. Got a call back later that the gears were also damaged and the route to go was a full diff. rebuild - about $2400. I approved the work. Next call was to let me know that the alignment was off due to the repair work undertaken, and a ball joint was also needing replacement. Total bill was just shy of $3300. I picked up the SUV and noticed the next day that the sounds were still there and were no different. Dropped it back off at Wheaton the following Monday. The service advisor called to say that yes, they could hear this sound and that it was 'normal'. This is the same sound I just paid heavily to correct! Now it's normal! I picked up the vehicle (no bill) but sent an email to service advisor, Assistant Service Manager, and Director of Fixed Operations explaining my dissatisfaction and requesting an explanation. SIX DAYS later after being completely ignored, I sent another email asking who I could escalate to. Within a couple hours, the Director responded saying the noise was from using the vehicle in 4Hi when it was dry. So - first it was from a differential requiring a rebuild, then normal, now from misuse? He also says if they don't fix the failed bearings, the repair becomes more expensive - apparently not even realizing I was charged for a full differential rebuild!?! Now the kicker - the Director of Field Operations tells me the differential fluid was black and full of metal. It was changed 12 kilometers prior! Ooops, somebody made a mistake! Failure to correct the ACTUAL issue causing the noise is bad enough, not being able OR WILLING to find it when it's returned is worse. But the most egregious - hoping that by ignoring my requests for explanation and my concerns, that I would just walk away from $3300 and the worst experience I've ever had with auto repair. I will pursue satisfaction, and I will be taking it to another shop for second opinion and ACTUAL CORRECTION of the issue - and never going back to Wheaton.
Written By: Guy
Related Staff:
There are no staff members associated with this review.
Worst Service Ever, and cost me over $3000
December 03, 2016
Really - 1 star is the minimum? That's not right. ZERO stars is my rating. 2005 GMC Envoy was experiencing a whining/moaning noise, only while in A4WD or 4Hi and mostly while decelerating. Researched symptoms and came up with possible issues including Transfer Case Fluid and Front Differential Fluid. Had those changed (this is important!). When the problem didn't go away, I took it to Wheaton. They 'definitely heard the noise' and diagnosed it as failed front diff. bearings. The Service Advisor let me know and I told them to proceed. Got a call back later that the gears were also damaged and the route to go was a full diff. rebuild - about $2400. I approved the work. Next call was to let me know that the alignment was off due to the repair work undertaken, and a ball joint was also needing replacement. Total bill was just shy of $3300. I picked up the SUV and noticed the next day that the sounds were still there and were no different. Dropped it back off at Wheaton the following Monday. The service advisor called to say that yes, they could hear this sound and that it was 'normal'. This is the same sound I just paid heavily to correct! Now it's normal! I picked up the vehicle (no bill) but sent an email to service advisor, Assistant Service Manager, and Director of Fixed Operations explaining my dissatisfaction and requesting an explanation. SIX DAYS later after being completely ignored, I sent another email asking who I could escalate to. Within a couple hours, the Director responded saying the noise was from using the vehicle in 4Hi when it was dry. So - first it was from a differential requiring a rebuild, then normal, now from misuse? He also says if they don't fix the failed bearings, the repair becomes more expensive - apparently not even realizing I was charged for a full differential rebuild!?! Now the kicker - the Director of Field Operations tells me the differential fluid was black and full of metal. It was changed 12 kilometers prior! Ooops, somebody made a mistake! Failure to correct the ACTUAL issue causing the noise is bad enough, not being able OR WILLING to find it when it's returned is worse. But the most egregious - hoping that by ignoring my requests for explanation and my concerns, that I would just walk away from $3300 and the worst experience I've ever had with auto repair. I will pursue satisfaction, and I will be taking it to another shop for second opinion and ACTUAL CORRECTION of the issue - and never going back to Wheaton.
Written By: Guy
Related Staff:
There are no staff members associated with this review.
Worst service ever - and it cost me over $3000!
December 03, 2016
Really - 1 star is the minimum? That's not right. ZERO stars is my rating. 2005 GMC Envoy was experiencing a whining/moaning noise, only while in A4WD or 4Hi and mostly while decelerating. Researched symptoms and came up with possible issues including Transfer Case Fluid and Front Differential Fluid. Had those changed (this is important!). When the problem didn't go away, I took it to Wheaton. They 'definitely heard the noise' and diagnosed it as failed front diff. bearings. The Service Advisor let me know and I told them to proceed. Got a call back later that the gears were also damaged and the route to go was a full diff. rebuild - about $2400. I approved the work. Next call was to let me know that the alignment was off due to the repair work undertaken, and a ball joint was also needing replacement. Total bill was just shy of $3300. I picked up the SUV and noticed the next day that the sounds were still there and were no different. Dropped it back off at Wheaton the following Monday. The service advisor called to say that yes, they could hear this sound and that it was 'normal'. This is the same sound I just paid heavily to correct! Now it's normal! I picked up the vehicle (no bill) but sent an email to service advisor, Assistant Service Manager, and Director of Fixed Operations explaining my dissatisfaction and requesting an explanation. SIX DAYS later after being completely ignored, I sent another email asking who I could escalate to. Within a couple hours, the Director responded saying the noise was from using the vehicle in 4Hi when it was dry. So - first it was from a differential requiring a rebuild, then normal, now from misuse? He also says if they don't fix the failed bearings, the repair becomes more expensive - apparently not even realizing I was charged for a full differential rebuild!?! Now the kicker - the Director of Field Operations tells me the differential fluid was black and full of metal. It was changed 12 kilometers prior! Ooops, somebody made a mistake! Failure to correct the ACTUAL issue causing the noise is bad enough, not being able OR WILLING to find it when it's returned is worse. But the most egregious - hoping that by ignoring my requests for explanation and my concerns, that I would just walk away from $3300 and the worst experience I've ever had with auto repair. I will pursue satisfaction, and I will be taking it to another shop for second opinion and ACTUAL CORRECTION of the issue - and never going back to Wheaton.
Written By: Guy
Related Staff:
There are no staff members associated with this review.
Worst service ever - and it cost me over $3000!
December 03, 2016
Really - 1 star is the minimum? That's not right. ZERO stars is my rating. 2005 GMC Envoy was experiencing a whining/moaning noise, only while in A4WD or 4Hi and mostly while decelerating. Researched symptoms and came up with possible issues including Transfer Case Fluid and Front Differential Fluid. Had those changed (this is important!). When the problem didn't go away, I took it to Wheaton. They 'definitely heard the noise' and diagnosed it as failed front diff. bearings. The Service Advisor let me know and I told them to proceed. Got a call back later that the gears were also damaged and the route to go was a full diff. rebuild - about $2400. I approved the work. Next call was to let me know that the alignment was off due to the repair work undertaken, and a ball joint was also needing replacement. Total bill was just shy of $3300. I picked up the SUV and noticed the next day that the sounds were still there and were no different. Dropped it back off at Wheaton the following Monday. The service advisor called to say that yes, they could hear this sound and that it was 'normal'. This is the same sound I just paid heavily to correct! Now it's normal! I picked up the vehicle (no bill) but sent an email to service advisor, Assistant Service Manager, and Director of Fixed Operations explaining my dissatisfaction and requesting an explanation. SIX DAYS later after being completely ignored, I sent another email asking who I could escalate to. Within a couple hours, the Director responded saying the noise was from using the vehicle in 4Hi when it was dry. So - first it was from a differential requiring a rebuild, then normal, now from misuse? He also says if they don't fix the failed bearings, the repair becomes more expensive - apparently not even realizing I was charged for a full differential rebuild!?! Now the kicker - the Director of Field Operations tells me the differential fluid was black and full of metal. It was changed 12 kilometers prior! Ooops, somebody made a mistake! Failure to correct the ACTUAL issue causing the noise is bad enough, not being able OR WILLING to find it when it's returned is worse. But the most egregious - hoping that by ignoring my requests for explanation and my concerns, that I would just walk away from $3300 and the worst experience I've ever had with auto repair. I will pursue satisfaction, and I will be taking it to another shop for second opinion and ACTUAL CORRECTION of the issue - and never going back to Wheaton.
Written By: Guy
Related Staff:
There are no staff members associated with this review.
Worst service experienc ever - and it cost me over $3000!
December 03, 2016
Really - 1 star is the minimum? That's not right. ZERO stars is my rating. 2005 GMC Envoy was experiencing a whining/moaning noise, only while in A4WD or 4Hi and mostly while decelerating. Researched symptoms and came up with possible issues including Transfer Case Fluid and Front Differential Fluid. Had those changed (this is important!). When the problem didn't go away, I took it to Wheaton. They 'definitely heard the noise' and diagnosed it as failed front diff. bearings. The Service Advisor let me know and I told them to proceed. Got a call back later that the gears were also damaged and the route to go was a full diff. rebuild - about $2400. I approved the work. Next call was to let me know that the alignment was off due to the repair work undertaken, and a ball joint was also needing replacement. Total bill was just shy of $3300. I picked up the SUV and noticed the next day that the sounds were still there and were no different. Dropped it back off at Wheaton the following Monday. The service advisor called to say that yes, they could hear this sound and that it was 'normal'. This is the same sound I just paid heavily to correct! Now it's normal! I picked up the vehicle (no bill) but sent an email to service advisor, Assistant Service Manager, and Director of Fixed Operations explaining my dissatisfaction and requesting an explanation. SIX DAYS later after being completely ignored, I sent another email asking who I could escalate to. Within a couple hours, the Director responded saying the noise was from using the vehicle in 4Hi when it was dry. So - first it was from a differential requiring a rebuild, then normal, now from misuse? He also says if they don't fix the failed bearings, the repair becomes more expensive - apparently not even realizing I was charged for a full differential rebuild!?! Now the kicker - the Director of Field Operations tells me the differential fluid was black and full of metal. It was changed 12 kilometers prior! Ooops, somebody made a mistake! Failure to correct the ACTUAL issue causing the noise is bad enough, not being able OR WILLING to find it when it's returned is worse. But the most egregious - hoping that by ignoring my requests for explanation and my concerns, that I would just walk away from $3300 and the worst experience I've ever had with auto repair. I will pursue satisfaction, and I will be taking it to another shop for second opinion and ACTUAL CORRECTION of the issue - and never going back to Wheaton.
Written By: Guy
Related Staff:
There are no staff members associated with this review.
Worst service experienc ever - and it cost me over $3000!
December 03, 2016
Really - 1 star is the minimum? That's not right. ZERO stars is my rating. 2005 GMC Envoy was experiencing a whining/moaning noise, only while in A4WD or 4Hi and mostly while decelerating. Researched symptoms and came up with possible issues including Transfer Case Fluid and Front Differential Fluid. Had those changed (this is important!). When the problem didn't go away, I took it to Wheaton. They 'definitely heard the noise' and diagnosed it as failed front diff. bearings. The Service Advisor let me know and I told them to proceed. Got a call back later that the gears were also damaged and the route to go was a full diff. rebuild - about $2400. I approved the work. Next call was to let me know that the alignment was off due to the repair work undertaken, and a ball joint was also needing replacement. Total bill was just shy of $3300. I picked up the SUV and noticed the next day that the sounds were still there and were no different. Dropped it back off at Wheaton the following Monday. The service advisor called to say that yes, they could hear this sound and that it was 'normal'. This is the same sound I just paid heavily to correct! Now it's normal! I picked up the vehicle (no bill) but sent an email to service advisor, Assistant Service Manager, and Director of Fixed Operations explaining my dissatisfaction and requesting an explanation. SIX DAYS later after being completely ignored, I sent another email asking who I could escalate to. Within a couple hours, the Director responded saying the noise was from using the vehicle in 4Hi when it was dry. So - first it was from a differential requiring a rebuild, then normal, now from misuse? He also says if they don't fix the failed bearings, the repair becomes more expensive - apparently not even realizing I was charged for a full differential rebuild!?! Now the kicker - the Director of Field Operations tells me the differential fluid was black and full of metal. It was changed 12 kilometers prior! Ooops, somebody made a mistake! Failure to correct the ACTUAL issue causing the noise is bad enough, not being able OR WILLING to find it when it's returned is worse. But the most egregious - hoping that by ignoring my requests for explanation and my concerns, that I would just walk away from $3300 and the worst experience I've ever had with auto repair. I will pursue satisfaction, and I will be taking it to another shop for second opinion and ACTUAL CORRECTION of the issue - and never going back to Wheaton.
Written By: Guy
Related Staff:
There are no staff members associated with this review.
Worst service experienc ever - and it cost me over $3000!
December 03, 2016
Really - 1 star is the minimum? That's not right. ZERO stars is my rating. 2005 GMC Envoy was experiencing a whining/moaning noise, only while in A4WD or 4Hi and mostly while decelerating. Researched symptoms and came up with possible issues including Transfer Case Fluid and Front Differential Fluid. Had those changed (this is important!). When the problem didn't go away, I took it to Wheaton. They 'definitely heard the noise' and diagnosed it as failed front diff. bearings. The Service Advisor let me know and I told them to proceed. Got a call back later that the gears were also damaged and the route to go was a full diff. rebuild - about $2400. I approved the work. Next call was to let me know that the alignment was off due to the repair work undertaken, and a ball joint was also needing replacement. Total bill was just shy of $3300. I picked up the SUV and noticed the next day that the sounds were still there and were no different. Dropped it back off at Wheaton the following Monday. The service advisor called to say that yes, they could hear this sound and that it was 'normal'. This is the same sound I just paid heavily to correct! Now it's normal! I picked up the vehicle (no bill) but sent an email to service advisor, Assistant Service Manager, and Director of Fixed Operations explaining my dissatisfaction and requesting an explanation. SIX DAYS later after being completely ignored, I sent another email asking who I could escalate to. Within a couple hours, the Director responded saying the noise was from using the vehicle in 4Hi when it was dry. So - first it was from a differential requiring a rebuild, then normal, now from misuse? He also says if they don't fix the failed bearings, the repair becomes more expensive - apparently not even realizing I was charged for a full differential rebuild!?! Now the kicker - the Director of Field Operations tells me the differential fluid was black and full of metal. It was changed 12 kilometers prior! Ooops, somebody made a mistake! Failure to correct the ACTUAL issue causing the noise is bad enough, not being able OR WILLING to find it when it's returned is worse. But the most egregious - hoping that by ignoring my requests for explanation and my concerns, that I would just walk away from $3300 and the worst experience I've ever had with auto repair. I will pursue satisfaction, and I will be taking it to another shop for second opinion and ACTUAL CORRECTION of the issue - and never going back to Wheaton.
Written By: Guy
Related Staff:
There are no staff members associated with this review.
December 01, 2016
Shady tactics by the salesman. Take advantage of seniors. Buyer beware.
Written By: Krissy N
Provide a complete description.
November 28, 2016
They were very respectful gave a complete description of what was wrong with the vehicle and fixed it in a timely manner.
Written By: Wanda
Related Staff:
Bryan Jackson
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November 27, 2016
Service attendant was very professional and curtious. He answered all of my questions pertaining to the recall on my Chevy Silverado and explained exactly what was going to be done and why.
Written By: Jean
Related Staff:
Peter Mathieson
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