Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus684 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 28, 2022
Provided great repair services, and love the loaner car feature. My only complaint, I wish they had a repair facility near the Kanata Toyota dealership. This is why my next vehicle will be a Toyota and not a Lexus.
Written By: Sheena D
Hello Sheena, Thank you so much for the 5-star rating and the feedback. We always strive to provide our customers with the best customer service at Tony Graham Lexus and I am glad you had a pleasant experience. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
January 21, 2022
Written By: anna z
Hello Anna, Thank you for the 5 star review, we appreciate it. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
January 20, 2022
Service appointment on time and greeted by many smiling happy people. Great to see employees engaged and wanting to be there
Written By: Michael C
Hello Michael, Thank you so much for the 5-star rating and the feedback. We always strive to provide our customers with the best customer service at Tony Graham Lexus and I am glad you had a pleasant experience. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
January 10, 2022
Written By: Anya P
Hi Anya, Thank you for the 5 stars, we appreciate it. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
January 08, 2022
Written By: Guy D
Hello Guy, Thank you so much for taking the time to give us a review, If there is anything we can do to earn that missing star please feel free to let us know. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
January 05, 2022
As usual, scheduling service appointment was easy. I spent not more 5 minutes to do all paperwork and give my car for the service. Enjoyed replacement car when mine has been serviced.
Written By: Vladimir G
Hello Vladimir, Thank you so much for taking the time to review us & giving us 5- stars. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
December 23, 2021
Written By: Maggie S
Hello Maggie, Thank you so much for taking the time to review us & giving us 5- stars. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
December 05, 2021
Hi there, Just wanted to give an honest opinion about one of the sales rep at the Tony Graham Lexus dealership. His name is Thanh and he really is unprofessional and disrespectful. Please avoid him at all cost. Witnessed first hand how unprofessional he was towards one of my family members when he was inquiring about a vehicle. It was honestly just a sad sight to see and something should be done about this sales rep. The sales manager can get back to as many reviews as they would like but just seeing reviews about how terrible the sales rep experiences has been since my personal experience. It just does not seem like things are changing internally at this dealership. Loyalty and politics is what drives these dealerships and companies in general. With that being said, stop replying to these reviews about bad sales rep experience and actually do something about it. To the ones looking to purchase a Lexus, find another dealership because this one is not it.
Written By: Lifestyle B
Thank you for your review. However, I would like to get some more information about what you experienced. I do use these reviews to give praise when its due, and to use them as training examples when I see fit as well. We're proud of the work we do and want to make sure we give the best guest experience possible. At your earliest convenience I would ask you to reach out to me so I can get more information about your family members visit. Sincerely, Thomas O'Keefe General Manager Tony Graham Lexus 613.225.2223
December 01, 2021
Brought my gx460 in for service , got the car back in good time and sparkling clean in and out. Excellent service.
Written By: Mark
Hi Mark, Thank you for the 5 stars and for taking your time to write us a review, we appreciate it and are glad you are happy with the service. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
November 26, 2021
Written By: ianc1001
Hello Ianc1001, Thank you so much for taking the time to review us & giving us 5- stars. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
