Tony Graham Lexus

November 23, 2021

Written By: Jose N

November 18, 2021

Written By: Theodore T

November 16, 2021

Great place nice people . i just bought a new car battery it was a great deal not the best warranty with 2 years replacement but its a lexus it'll out last walmart batteries i believe

Written By: Thivakar s

November 08, 2021

Written By: Andy W

November 07, 2021

I had the worse sales experience here out of all the car dealerships in Ottawa. The sales rep was completely disrespectful throughout my time there, please let me elaborate: I went in to test drive and get a quote an IS 350. From the get go they condescendingly asked if I had my G license, while they held the photo-copy my drivers' license in their hand (this is required for test drives at all dealerships), which I reminded them of. They then pointed out the fact that there is the 5k or so liability for the car, which I thought was normal but a bit weird they brought that up. Then asked if I was a student, which I was I was working for many years now. Felt a little weird to be questioned liked this since it wasn't my experience elsewhere ok I was ok with it. When I was test driving the car, I noticed that the car had a rumbling sensation when making sharp turns in/out the dealership lot. When I told them about it, they accused me of damaged the car and demanded I tell them where I drove it. I told them I it wasn't during to ride, but was noticed in the parking lot as I had only used main roads in the area (Hunt Club, PoW, Fallowfield, Woodroffe). They then said I must be imagining it (After test driving multiple cars that day, I don't think so). When I asked for the finance quote they printed it out for me but when asking for the lease quote printed out as well, they told me no dealerships do print both lease and finance quotes (after visiting multiple, I KNOW they do) and asked me if I was wasting their time by asking for this. Worst part is, when I said no they actually do provide both, the rep demanded I show them where I had been to that provided both finance and lease options (had been to Otto's BMW and Star Motors) and asked me to show them the physical quote and said once again they did not want to waste their time. At that point, I realized I was wasting MY time with this rep and he would not be able to get over the fact that I am trying to buy a car for real and said thank you and walked out to the front desk and asked for another rep to work with because I liked the power on the car! I should note that the new rep was professional and to the point which I managed receive to both the finance and lease quotes without any issues as expected. So, I have hope that this is not representative of the service of the whole dealership. However this experience was honestly very troubling and uncomfortable for me and at least I myself would be avoiding this dealership for my purchase. To the first sales rep: Please use your time to learn about the fact that the IS 350 is 6cyl (they did not know this) rather than asking me to show you the physical quote I got for my m340i earlier that day. Please get over the fact that people in their late 20s can afford/would want a Lexus. I have never been treated like this even at any of the other luxury car dealers in Ottawa!!

Written By: Daniel C

November 06, 2021

Service department is A1! Excellent service and excellent communication. Thank you for your help

Written By: Farida B

November 03, 2021

Written By: CHRISTIAN S

October 30, 2021

Written By: Kuen S

October 23, 2021

Great customer service! I even got a rose! Great job Tony Graham Lexus service team!

Written By: Suzanne R

October 22, 2021

Written By: Tony B