Roy Nichols Motors Ltd

November 21, 2023

Have been storing and getting winter tire service for several years for multiple family vehicles. Have also purchased 2 vehicles. Each time the Service has become progressively sloopy and Customer Service poor. I decided to take brand new 2mo old VW there for winter tires. When seasonal tires were put back on, tires were brown and rims had black marks and what appeared to be scratches. When I returned with the scratched rims, they were able to buff out and clean, and indicated it was from storage. I requested bagging for future storage and was disappointed I had to return to have rims restored to the state in which they were left in their care. I went this past weekend to get my winter tires on only to learn that a winter tire stored was punctured and I would have to purchase a new tire as it was 100% improbable that this could happen during storage. What is more improbable is that a Service Technician could fail to notice this when removing and bagging for storage. Simple service standards and practices like replacing caps with Logo's upright, cleaning and problem resolution are non-existent. Roy Nichols has lost our families business over a couple hundred dollars and poor business practices.

Written By: Kim S

November 12, 2023

Written By: Bibi H

November 08, 2023

Completely incompetent. Would avoid bringing your vehicle here at all cost. Brought my truck here for an insurance claim. They told me the work was done but I heard a noise while driving around. They let me leave the lot with a rotor that was completely split in half. Now I'm hearing other noises and their mechanics are deaf and don't know how to test a cv shaft.

Written By: Eric R

November 07, 2023

Written By: Kaitlyn D

November 04, 2023

Jim was very easy to deal with. A real pleasure

Written By: Jeff J

November 03, 2023

Excellent buying experience with Guy. Took extra time with us and never any pressure.

Written By: Sean B

November 03, 2023

I recently bought my car through Roy Nichols and I loved the entire experience. I had Gary as my salesman and he was always easy to contact, and helped me pick the best car for me. I highly recommend going through them to get a car

Written By: Tracking D

November 03, 2023

I just bought my first brand new car from Roy Nichols. Everybody is really nice and welcoming. I’d like to thank Gary and Alan for making the purchase possible both are very knowledgable and helpful. Thank you both again for going above and beyond. I love my new car.

Written By: Lucas L

November 03, 2023

Friendly, helpful, and professional.

Written By: JOHN S

November 02, 2023

Body shop is a nightmare, stay away. They sluff off their customers, been waiting 4 years for a bumper cover. Daniel is lost , his repairs are very amateur! He also failed to paint the side of my car properly, they didn't put enough paint, had to get it repainted. Waste of time and energy, just stay away. I reported him to the national insurance watch dog 🐕 . Sickening ,they treat their customers like garbage!

Written By: vasilios p