Empire Auto Group

August 13, 2024

I put 1 star in solidarity with my husband Farid Ruíz ; we have had a bad experience with this dealership; the economy has affected us a lot 3 months without a car much more health getting angry and his blood pressure rises. We are paying a car that no working. Original review from my husband By Farid Ruíz. I had a terrible experience with this distributor. I bought my car in August 2023. Kia 2016 is apparently in good condition, I paid $19,000 and two months after having it I had to take it in because the ignition was bad. Fortunately I bought an extended warranty, but I had to pay $200 dollars anyway. Now recently in June 2024 without even being a year old, the car was It damaged the engine, I took the car to the dealership again and they told me that the engine was damaged and that I had to pay them $8,000 to replace the engine. The guarantee covers $4,000 and they inflate the prices to be able to charge the guarantee and the customer, “they win twice.” The saddest thing about all this is that 2 weeks before they sent me a message asking me to take the car for a preventive inspection, I took the car to them and they told me that they had to make some changes, but it was nothing serious, that they were trying to talk to the guarantee so that I wouldn't pay anything “it all sounded very nice.” After they inspected the car they never called me and I called them every week to find out when to take the car back to make the small changes, they told me that they were waiting for authorization, that was a pure lie, I don't know the reason for such a review and a few . weeks “SURPRISE” the car's engine is damaged. Latin friend, be careful, they deceive and scam. They scammed me “I bought a car in apparently very good condition” and in less than 1 year the ENGINE DAMAGED. I sacredly did his oil changes and his periodic inspections. When they were asked why the Engine if they supposedly opened by checking the car before, they told me that they do not check the engine. Now they wash their hands and I am left with a debt to the bank and no car. They are very kind but it is to be able to deceive you and unfortunately the sellers know what they are selling and they deceive you. I'm going to report them everywhere.

Written By: Tatiana M

August 12, 2024

Today I put 1 star again, if I could put 0 I would. Mr. Hesham told me that if I remove the bad reviews, then he will fix my car . I did and he broken the deal , after I removed the review then told me You have to pay the money . Now back put the original bad reviews . Original bad review I had a terrible experience with this distributor. I bought my car in August 2023. Kia 2016 is apparently in good condition, I paid $19,000 and two months after having it I had to take it in because the ignition was bad. Fortunately I bought an extended warranty, but I had to pay $200 dollars anyway. Now recently in June 2024 without even being a year old, the car was It damaged the engine, I took the car to the dealership again and they told me that the engine was damaged and that I had to pay them $8,000 to replace the engine. The guarantee covers $4,000 and they inflate the prices to be able to charge the guarantee and the customer, “they win twice.” The saddest thing about all this is that 2 weeks before they sent me a message asking me to take the car for a preventive inspection, I took the car to them and they told me that they had to make some changes, but it was nothing serious, that they were trying to talk to the guarantee so that I wouldn't pay anything “it all sounded very nice.” After they inspected the car they never called me and I called them every week to find out when to take the car back to make the small changes, they told me that they were waiting for authorization, that was a pure lie, I don't know the reason for such a review and a few . weeks “SURPRISE” the car's engine is damaged. Latin friend, be careful, they deceive and scam. They scammed me “I bought a car in apparently very good condition” and in less than 1 year the ENGINE DAMAGED. I sacredly did his oil changes and his periodic inspections. When they were asked why the Engine if they supposedly opened by checking the car before, they told me that they do not check the engine. Now they wash their hands and I am left with a debt to the bank and no car. They are very kind but it is to be able to deceive you and unfortunately the sellers know what they are selling and they deceive you. I'm going to report them everywhere.

Written By: Farid J

August 10, 2024

Great place and great service. I recommend it

Written By: Huzayfe M

August 09, 2024

Written By: Arya S

August 08, 2024

Moe helped me in fixing my car. I must say a big thanks for the assistance and support. He is a very kind person.I recommend him.

Written By: Joyce E

August 01, 2024

I want to thank Hesham for being aware of the entire process, I appreciate him being so kind, gentle and putting himself in the client's shoes. I really appreciate the availability you had to talk to me and reach the best agreement. Thank again Hesham.

Written By: Farid J

July 27, 2024

Hi I'd like to thank mike the financial manager, very professional and was able to help me with my auto loan approval

Written By: Kyle

July 24, 2024

Written By: Waled

July 23, 2024

Gotta go see Mike, he was so professional and cared about our time. Treated us really well and got our payment exactly where we wanted

Written By: Carolynne D