Empire Auto Group

June 22, 2024

(Translated by Google) I had a terrible experience with this distributor. I bought my car in August 2023. Kia 2016 is apparently in good condition, I paid $19,000 and two months after having it I had to take it in because the ignition was bad. Fortunately I bought an extended warranty, but I had to pay $200 dollars anyway. Now recently in June 2024 without even being a year old, the car was It damaged the engine, I took the car to the dealership again and they told me that the engine was damaged and that I had to pay them $8,000 to replace the engine. The guarantee covers $4,000 and they inflate the prices to be able to charge the guarantee and the customer, “they win twice.” The saddest thing about all this is that 2 weeks before they sent me a message asking me to take the car for a preventive inspection, I took the car to them and they told me that they had to make some changes, but it was nothing serious , that they were trying to talk to the guarantee so that I wouldn't pay anything “it all sounded very nice.” After they inspected the car they never called me and I called them every week to find out when to take the car back to make the small changes, they told me that they were waiting for authorization, that was a pure lie, I don't know the reason for such a review and a few. weeks “SURPRISE” the car's engine is damaged. Latin friend, be careful, they deceive and scam. They scammed me “I bought a car in apparently very good condition” and in less than 1 year the ENGINE DAMAGED. I sacredly did his oil changes and his periodic inspections. When they were asked why the Engine if they supposedly opened by checking the car before, they told me that they do not check the engine. Now they wash their hands and I am left with a debt to the bank and no car. They are very kind but it is to be able to deceive you and unfortunately the sellers know what they are selling and they deceive you. I'm going to report them everywhere. THEY ARE SCAMMERS. I had a terrible experience with this dealer. I bought my car in August 2023. Kia 2016 is apparently in good condition, I paid $19,000 and two months after having it I had to take it because the ignition started bad. Fortunately I bought an extended warranty, but I had to pay $200 dollars anyway. Now recently in June 2024 without even being a year old, the car was It damaged the engine, I took the car to the dealer again and they told me that the engine was damaged and that I had to pay them $8,000 dollars to change the engine. The guarantee covers $4,000 and they inflate the prices to be able to charge the guarantee and the customer, “they win twice.” The saddest thing about all this is that 2 weeks before they sent me a message asking me to take the car for a preventive inspection, I took the car to them and they told me that they had to make some changes, but it was nothing serious, that they were trying to talk to the guarantee so that I wouldn't pay anything “it all sounded very nice.” After they inspected the car they never called me and I called them every week to find out when to take the car back to make the small changes, they told me that they were waiting for authorization, that was a pure lie, I don't know the reason for such a review and a few weeks “SURPRISE” the car's engine is damaged. Latin friend, be careful, they deceive and scam. They scammed me “I bought a car in apparently very good condition” and in less than 1 year the ENGINE DAMAGED. I did his oil changes sacredly and his periodic checks. When I asked them why the Engine if they supposedly opened by checking the car before, they told me that they do not check the engine. Now they wash their hands and I am left with a debt to the bank and no car. DON'T GO TO that dealer, they are very kind but it is to be able to deceive you and unfortunately the sellers know what they are selling and they deceive you. I'm going to report them everywhere. THEY ARE SCAMMERS. (Original) I had a terrible experience with this distributor. I bought my car in August 2023. Kia 2016 is apparently in good condition, I paid $19,000 and two months after having it I had to take it in because the ignition was bad. Fortunately I bought an extended warranty, but I had to pay $200 dollars anyway. Now recently in June 2024 without even being a year old, the car was It damaged the engine, I took the car to the dealership again and they told me that the engine was damaged and that I had to pay them $8,000 to replace the engine. The guarantee covers $4,000 and they inflate the prices to be able to charge the guarantee and the customer, “they win twice.” The saddest thing about all this is that 2 weeks before they sent me a message asking me to take the car for a preventive inspection, I took the car to them and they told me that they had to make some changes, but it was nothing serious, that they were trying to talk to the guarantee so that I wouldn't pay anything “it all sounded very nice.” After they inspected the car they never called me and I called them every week to find out when to take the car back to make the small changes, they told me that they were waiting for authorization, that was a pure lie, I don't know the reason for such a review and a few . weeks “SURPRISE” the car's engine is damaged. Latin friend, be careful, they deceive and scam. They scammed me “I bought a car in apparently very good condition” and in less than 1 year the ENGINE DAMAGED. I sacredly did his oil changes and his periodic inspections. When they were asked why the Engine if they supposedly opened by checking the car before, they told me that they do not check the engine. Now they wash their hands and I am left with a debt to the bank and no car. They are very kind but it is to be able to deceive you and unfortunately the sellers know what they are selling and they deceive you. I'm going to report them everywhere. THEY ARE SCAMMERS . Tuve una pésima experiencia con este dealer . Compré mi carro en Agosto 2023. Kia 2016 aparentemente está en buenas condiciones , pague $ 19.000 y a los dos meses de tenerlo me tocó llevarlo porque tenía malo el encendido started. Afortunadamente compré una garantía extendida , pero me tocó pagar $200 dólares como quiera . Ahora recientemente en junio de 2024 sin tener ni siquiera el año , el carro se le Dañó el motor , lleve el carro al dealer nuevamente y me dijeron que el motor estaba dañado y que tenía que pagarle $8.000 dólares por el cambio del motor . La garantía cubre $4.000 y ellos inflan los precios para poder cobrarle a la garantía y al cliente, “ganan por partida doble” . Lo más triste de todo esto es que 2 semanas anteriores ellos me enviaron un mensaje para que llevara el carro para una revisión preventiva, les lleve el carro y me dijeron que había que hacerles algunos cambios, pero no era nada grave , que estaban tratando de hablar con la garantía para que yo no pagara nada “ sonaba todo muy bonito”. Después que revisaron el carro más nunca me llamaron y yo los llamaba cada semana para saber cuando llevarle el carro nuevamente para hacer los pequeños cambios, me decían que estaban esperando que autorizaran , eso era pura mentira , desconozco la razón de tal revisión y a las pocas semanas “SORPRESA “se daña el motor del carro. Amigo latino , ten cuidado engaña y estafan . Me estafaron “compré un carro en muy buenas condiciones aparentemente” y en menos de 1 año se DAÑÓ El MOTOR . Yo le hacia sus cambios de aceite sagradamente y sus revisiones periódicas . Cuando les pregunté que porque se daño el Motor si ellos supuestamente abrían revisando el carro antes , me dijeron que ellos el motor no lo revisan . Ahora ellos se lavan las manos y yo quede con una deuda con el banco y sin carro. NO VALLAN a ese dealer son muy amables pero es para poder engañarte y lamentablemente los vendedores saben lo que están vendiendo y te engañan. Voy a denunciarlos por todas partes . SON UNOS ESTAFADORES.

Written By: Farid J

June 17, 2024

Dealt with sam. One of the best peoople you can deal with when buying a vehcile. Has come through with every promise. The best auto dealer. Ive dealt with. 10/10

Written By: C A

June 13, 2024

I like this place Go there to buy or repair

Written By: Osama A

June 11, 2024

Needed a safety inspection and Moe was able to get me in that day and I was extremely pleased with their honesty and service. I was on and out in no time! I definitely will be recommending Empire Auto to all my family and friends!!

Written By: Donna S

June 11, 2024

(Translated by Google) Satisfied with the service provided by Wendy Espitia, very kind and attentive to my requirements. (Original) Satisfecha con el servicio prestado por Wendy Espitia, muy amable y atenta a mis requerimientos.

Written By: ANGIE C

June 10, 2024

Written By: miguel a

June 10, 2024

(Translated by Google) Wendy Espitia excellent service! I give more than 5 stars (Original) Wendy Espitia excelente servicio! Doy más de 5 estrellas

Written By: Lina H

June 08, 2024

Written By: Baikuntha N

June 07, 2024

(Translated by Google) Very good service 👏🏻 thank you Wendy. (Original) Muy buena atención 👏🏻 gracias Wendy.

Written By: veronica v